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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-bakdash.pdf
June 02, 2025 - experience of care survey development,
research, and hosting databases for selected CAHPS surveys … Experience
CAHPS surveys are considered the gold standard for patient
experience measurement because … Use a standardized methodology for development, validation,
and revision
• Extensively tested with patients … 8
CAHPS Surveys
Measuring patient experience of care in different settings
Experience
with
Providers … Experience
CAHPS Program: Gold Standard for Patient Experience
Uses for CAHPS Surveys
CAHPS Survey
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-icu-051314.pptx
February 07, 2014 - Safety Culture
Senior Team Staff
leaders leaders
Engage How does this make the world a better … -> ICU processes
Monitoring and Feedback
Evaluation
43
Use data to assess progress:
Hospital Survey … Why do ICU patients feel ‘special’? … rounds
It used to be…
55
‘everyone still wants a wedge pressure on every sick patient’ … CAUTI team
Participate in HSOPs survey
Review current catheter policy and order set
CAUTI rounds with
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www.ahrq.gov/healthsystemsresearch/hspc-research-study/appendix-b.html
June 01, 2020 - Many research studies involve creating measures, surveys, or models for use in their analysis—these would … culture”). … An example of a safety culture would occur when a health care professional feels empowered to speak up … of questionnaires as diagnostic screening tools, provision of counseling or other talk therapy, use of … Studies that use Medicare data or focus on Medicare patients are assumed to be focused on older people
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www.ahrq.gov/news/newsletters/e-newsletter/936.html
November 01, 2024 - (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #557 – Prevalence of Long COVID Among … the quality and risks of drug information for patients . … From reporting to improving: how root cause analysis in teams shape patient safety culture . … J Patient Saf 2024 Sep 1;20(6):397-403. Epub 2024 May 15. Access the abstract on PubMed®. … Family medicine presence on labor and delivery: effect on safety culture and cesarean delivery.
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www.ahrq.gov/patient-safety/reports/dxsafety-issuebriefs.html
July 01, 2025 - Stewardship as a Model To Improve the Quality and Safety of Diagnosis Learning from AHRQ's Diagnostic Safety … Culture Survey at a Tertiary Care Health System in Brazil: A Case Study Electronic Test Result Communication … Volume 1: Why Patient Narratives Matter ( PDF , 1 MB) Patient Experience as a Source for Understanding … Health Information Technology for Engaging Patients in Diagnostic Decision Making in Emergency Departments … Bridging the feedback gap: a sociotechnical approach to informing clinicians of patients' subsequent
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www.ahrq.gov/sites/default/files/2024-05/wendel-hummell-report.pdf
January 01, 2024 - isolated patient
infections and the later focusing on natural disasters. … Program characteristics of consumer, worker, family caregiver,
and provider interview and survey respondents … For example, a survey respondent reported having her car repossessed when she
could not pay her bills … Stakeholder
Engagement Strategies and Impact on Patient Centered Research in Home and Community Based … Disaster planning for home health patients and providers: a literature review of
best practices.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
June 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … There
are many ways to gather information from patients:
• Quantitative Methods:
► CAHPS surveys, … ► Patient and family advisory committees, patient partners on improvement
teams
9
Patient Experience … MAPPING
PATIENT &
FAMILY
ADVISORY
COUNCILS
Getting a handle on patient experience! … ► CAHPS survey development starts with asking patients or consumers about
what’s important to measure
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www.ahrq.gov/teamstepps-program/evidence-base/surgical.html
July 01, 2023 - Impact of locally adopted simulation-based crew resource management training on patient safety culture … among interprofessional teams caring for postoperative patients. … Impact of the comprehensive unit-based safety program (CUSP) on safety culture in a surgical inpatient … Joint Commission Journal on Quality and Patient Safety 36(6), 252-60. … Joint Commission Journal on Quality and Patient Safety 35(8), 398-405.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/4-approach-qi-process/cahps-section-4-ways-to-approach-qi-process.pdf
May 17, 2017 - Staff who work together on a regular basis to provide care to discrete
subpopulations of patients … on quality improvement
teams, or as members of Patient
and Family Advisory Councils … Patient-centered improvement strategies have to consider the needs of patients and their
families as … experience and your organization’s CAHPS
survey scores. … , or patient
experience surveys
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Goeschel_24.pdf
January 01, 2008 - By September 2005 in
participating units, the median rate of CLABSI was zero, safety culture had improved … Keep a “laser-sharp” focus on patients.
10. Expect the project to occasionally stall.
11. … SAQ scores provided a context for teams to discuss their safety culture and
evaluate their annual progress … One tool, called “the
goals sheet,” focused attention on the patient by prompting clinicians during … While we do not pretend culture
change is easy, maintaining a focus on what is best for patients often
-
www.ahrq.gov/news/events/nac/2016-07-nac/nacmtg0716-minutes.html
November 01, 2016 - the Synthesis of Evidence
Results from the Medical Expenditure Panel Survey 2015 Insurance Component … Savitz, Ph.D., M.B.A., proposed that such a subcommittee include a focus on the patient perspective. … AHRQ’s Consumer Assessment of Healthcare Providers and Systems Program features surveys of consumers … The surveys focus on aspects of quality. … Some NAC members wondered whether maintenance of measures of patient safety culture should be shifted
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
November 01, 2006 - informative reporting of patient experience data
− quality improvement involving CAHPS
► Develops surveys … providers
9
CAHPS Surveys
• CAHPS surveys are the gold standard for patient
experience measurement … • Surveys measure patient experience of care in different
settings. … Evaluating the Use of a Modified CAHPS Survey
to Support Improvements in Patient-Centered Care: Lessons … on the workforce
• Systematic measurement and feedback
• Supportive technology and infrastructure
•
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/cauti-sustainability.pptx
December 01, 2015 - patient-centered outcomes research and aims to provide clinicians with information on how to adapt and … patients have urinary catheters
What is the plan for removal? … and as a unit
It reflects on our personal and professional commitment to patient safety
72
Sustaining … safety culture
Measure how well you are sustaining your CUSP work
83
CUSP score card (use this or … measures of success
Safety Culture
84
Continue to assess safety culture annually
Evaluate the action
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-datasources.pdf
December 31, 2021 - Hospital staff are asked to
complete 2-page questionnaires (Patient Record Forms, or PRFs) on a sample … respondent burden by shortening the length of the questionnaire, harmonize
2021 National Healthcare … methodology and measurement. … Community Survey. … Since 2010, client-level RSR data have been
used to assess the numbers and types of clients receiving
-
www.ahrq.gov/sites/default/files/2024-02/zierler-report.pdf
January 01, 2024 - The patient component consists of educational tools for
improving knowledge on prevention and treatment … The culture has been more
focused on patient safety and on delivering quality healthcare across the … The data sources that we utilized were patient medical records and provider surveys and
responses to … Evaluation: Conduct chart reviews on all patients diagnosed with VTE (based on vascular
laboratory logbook … A survey will be conducted at the end of training to ascertain the
provider’s satisfaction with the
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/environmental-scan-programs/envptscan.pdf
June 01, 2013 - Safety Issues
Patient Safety Management
Patient Safety Negligence
Patient Safety Organization … ‘AHRQ Hospital Survey on Patient Safety Culture'
‘AHRQ Patient Safety Indicators'
‘AHRQ Patient Safety … )'
‘Patient Safety Culture Surveys/Tools’
35
Key Search Terms
‘Probabilistic Risk Assessment … Education and Patient Safety
Culture Measurement, Feedback, and Intervention
Employ Evidence-based … Safety
36
Key Search Terms
Safety Culture
Six Sigma
System-Based Practice
Systems Approach
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-datasources.pdf
December 01, 2022 - respondent burden by shortening the length of the questionnaire, harmonize
overlapping content with … advances in survey methodology and measurement. … Community Survey. … Official HCAHPS scores, based on four consecutive quarters of patient
surveys, have been publicly reported … Since 2010, client-level RSR data have been used to
assess the numbers and types of clients receiving
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg
AHRQ’S CAHPS … informative reporting of patient experience data
− quality improvement involving CAHPS
► Develops surveys … providers
9
CAHPS Surveys
• CAHPS surveys are the gold standard for patient
experience measurement … • Surveys measure patient experience of care in different
settings. … Evaluating the Use of a Modified CAHPS Survey
to Support Improvements in Patient-Centered Care: Lessons
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dxsafety-particpant-workbook.pdf
February 04, 2022 - Patient Satisfaction Surveys, Complaints
Employee Satisfaction, Culture Surveys
X
X
X
X
X
X … The survey should be
administered anonymously and can be done via paper-based or electronic administration … tool, debriefing events, safety culture surveys). … in the Diagnostic Process
On the following page is the “Be the Expert on You” patient note sheet (English … Put the Patient First: Understand patients’ values and preferences.
-
www.ahrq.gov/sites/default/files/2025-03/hinson-levin-report.pdf
January 01, 2025 - This finding informed our next project, which focused on provision of patient outcome information to … Through observations, semi-structured interviews, and
surveys, a team of designers from MICA gathered … The second phase, Technical Development, focused on the selection of patient outcomes for inclusion in … Twelve EM
physicians interacted with LOOP for a minimum of 30 minutes, followed by surveys and interviews … , highlighting a need for more balanced and accessible feedback on patient outcomes.