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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
April 02, 2025 - CAHPS program has advanced the science of measuring and
improving patient experience:
–Validated surveys … there are many ways to gather experience
information from patients:
Quantitative Methods
• CAHPS surveys … , proprietary surveys, “home grown” surveys
Qualitative Methods
• Patient narratives, complaints, focus … 10
Gain for Adding
Narrative Items
11
CAHPS
Narrative Item Sets
• Clinician & Group
Survey … (CG-CAHPS)
Items for Ambulatory
Care
• Child Hospital
Survey (Child
HCAHPS) Items for
In-patient
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www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
December 01, 2022 - Supplemental items related to health literacy are available for three CAHPS surveys:
Health Literacy … Items for the Clinician & Group Survey 3.0 2
Health Literacy Items for the Health Plan Survey 5.0 … Health Literacy Items for the Hospital Survey (Adult version)
The primary goal of these supplemental … members of the CAHPS team from the RAND Corporation to create the Health Literacy Item Sets for CAHPS surveys … The Health Literacy Item Set for the Clinician & Group Survey (CG-CAHPS) 3.0 includes some questions
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www.ahrq.gov/hai/cusp/cauti-interim/cauti-interim4b.html
July 01, 2013 - Return to Contents
Culture Measures
Hospital Survey on Patient Safety Culture
The Hospital Survey … on Patient Safety Culture (HSOPS) is a reliable and valid survey 6 designed to assess clinician and … To date we have collected over 700 baseline surveys, representing 56 percent of participating units, … and over 300 followup surveys, representing 24 percent of participating units. … User's Guide: Hospital Survey on Patient Safety Culture . AHRQ Publication No. 04-0041.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-2.html
June 01, 2023 - Observations will not necessarily be reported on surveys or other mechanisms for collecting experiential … the most complete, reliable, and representative way. 7
The first generation of patient experience surveys … safety. 12
Attending to the second principle of rigorous elicitation calls for wording and sequencing survey … Thus, surveys must be structured to allow respondents to recount these interactions in an order that … Survey questions should help patients reconstruct when and what they knew at different stages in the
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-evensen.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
Overview of CAHPS Cancer Care
Survey
Christian Evensen, … Steve Garfinkel
Kourtney Ikeler
San Keller
22
CAHPS for Cancer Care is Unique
Among CAHPS Surveys … reports for participating sites
Obtaining the CAHPS trademark
Dissemination
24
Three Parallel Surveys … Acknowledgements – AIR Team
CAHPS for Cancer Care is Unique Among CAHPS Surveys
Development Included … :
Three Parallel Surveys
Final Survey Content
Core Survey
Six Core Domains
Single Items in Core
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www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html
August 01, 2017 - Planning a CAHPS Survey Project
Because CAHPS projects can vary in many regards, this section … Step 5: Set the Stage for Conducting the Survey. … How you implement a CAHPS survey will depend on a variety of initial decisions that affect sampling, … Learn more about these decisions you have to make before fielding the survey and ways to manage your … Finally, the last step is to decide how you will evaluate the survey project.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-2024-infographic.pdf
January 01, 2024 - 2024 SOPS Medical Office Diagnostic Safety Supplemental Item Set Infographic
Findings from the 2024 Surveys … Safety
Response Rate
Highest Diagnostic Safety Composite Measure:
Testing and Referrals
84 % of respondents … Lowest Diagnostic Safety Composite Measure:
Time Availability
60% of respondents agreed that there … Lowest
45% of respondents agreed that
"Providers in t his office finish their
patient notes by the … Action planning for patient safety improvement
The Action Planning Tool for the AHRQ Surveys on Patient
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
October 01, 2023 - Experience Measurement & Improvement webcast-EDGEMAN-LEVITAN
Responding to Current Needs
and
Using the Surveys … • Inpatient Mental Health Survey Technical Expert Panel, August 2023
► Content: Which providers, services … ► Timing & Reference Period: When should the survey be completed? … ► Testing of new instrument: What populations and which survey administration modes? … Health Outcomes
Business Outcomes
New CAHPS Surveys
Potential Testing Activities
Using CAHPS Surveys
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www.ahrq.gov/cahps/surveys-guidance/maternal-health/index.html
March 01, 2025 - Under Development
CAHPS Inpatient Maternal Health Care Survey
To better understand patient … Development of the CAHPS Inpatient Maternal Health Care Survey will follow the standard CAHPS survey … items to retain in the final survey. … The team anticipates that the CAHPS Maternal Health Care Survey will be released in 2027. … , contact CAHPS1@westat.com with the subject line “Maternal Health Survey.”
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/compare/CAHPS-Database-2013-HP-Chartbook.pdf
January 01, 2013 - Survey Respondents and Health Plan Samples: 2011 and 2013........................ 4
Appendixes
About … Survey Respondents and Health Plan Samples by State: 2011 and 2013
Appendix D. … All results presented in these charts are calculated at the respondent level. … CAHPS Database
The CAHPS Database is the repository for data from selected CAHPS surveys. … Database with the following:
• Respondent-level survey data
• Health plan characteristics
• Other
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www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
July 01, 2023 - Initial versions of the questions were then tested with roughly 30 respondents, and wording was revised … Survey respondents were invited to answer the open-ended questions after completing the survey. … to information obtained during hour-long interviews with a subsample of 50 survey respondents who were … As in the first round, a subsample of 50 respondents participated in intensive interview by phone. … The additional questions did not exhaust respondents’ enthusiasm for participating in the survey.
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www.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
May 01, 2018 - CAHPS ECHO Survey Measures
For more information: Reporting Measures from the CAHPS ® ECHO Survey
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psnet.ahrq.gov/primer/culture-safety
September 15, 2024 - In prior surveys, nurses have consistently complained of the lack of a blame-free environment, and … Available validated surveys include AHRQ's Surveys on Patient Safety Culture™ (SOPS®) and the Safety … Attitudes Questionnaire . … Versions of the AHRQ Patient Safety Culture™ (SOPS®) survey are available for hospitals , medical offices … AHRQ provides updated benchmarking data from the hospital survey on an annual basis.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/sops-action-planning-tool-template.docx
April 02, 2025 - SOPS Action Planning Tool Template
Facility name: Date last updated:
Action Plan for the AHRQ Surveys … Notes or Comments
Facility name: Date last updated:
Action Plan for the AHRQ Surveys on Patient … Facility name: Date last updated:
Action Plan for the AHRQ Surveys on Patient Safety Culture (continued … Facility name: Date last updated:
Action Plan for the AHRQ Surveys … progress updates will be provided:
Notes or Comments
Action Planning Tool for the AHRQ Surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-bakdash.pdf
April 02, 2025 - database submissions for Quality Improvement
• AHRQ’s investment is in patient experience of care survey … development,
research, and hosting databases for selected CAHPS surveys
6
Patient Experience … Making
Self
Management
Support
7
CAHPS Program: Gold Standard for Patient Experience
CAHPS surveys … reporting
Certification and recognition
Value-based purchasing
Health service research
10
CAHPS Survey … CAHPS Survey Administration: Improving Response Rates and Representativeness
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digital.ahrq.gov/sites/default/files/docs/publication/uc1hs015258-aders-final-report-2007.pdf
January 01, 2007 - Satisfaction surveys. … from the evaluator
explaining the purpose and use of the survey. … Site surveys. … Satisfaction surveys were distributed to all staff members at baseline. … added to the survey.
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psnet.ahrq.gov/node/36889/psn-pdf
May 28, 2024 - Surveys on Patient Safety Culture. … This AHRQ Web site provides validated safety culture survey tools (Hospital,
Medical Office, Nursing … Organizations can also use the AHRQ database to compare their Surveys on Patient
Safety Culture™ (SOPS … https://www.ahrq.gov/sops/surveys/hospital/index.html
https://www.ahrq.gov/sops/surveys/medical-office … /index.html
https://www.ahrq.gov/sops/surveys/nursing-home/index.html
https://www.ahrq.gov/sops/surveys
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digital.ahrq.gov/ahrq-funded-projects/chronic-mental-health-improving-outcomes-through-ambulatory-care-coordination
January 01, 2023 - Close
Project Description
Annual Summaries
Publications
Surveys … The project used interviews and surveys to study two subject areas: 1) provider barriers and benefits … Thirty-three percent of respondents had negative beliefs of HIE, including a strong belief that HIE would … Sixty-seven percent of respondents had positive beliefs about HIE, including the belief that HIE would … Link:
Sharing Electronic Behavior Health Records: A Nebraska Perspective
Document Type: Questionnaire
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www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
October 01, 2023 - Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy
Population version: Adult … Important instructions regarding the placement of supplemental items in the core questionnaire: Under … hospital, go to Question X. " Replace X with the number used for H-HL3, or the next question in your survey … Information About How to Care for Yourself "
Note: H-HL32 repeats question 18 in the Adult HCAHPS Survey … answer the following question again although you have already answered it in the first part of the survey
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
November 01, 2020 - Visit Survey 4.0 (beta)
Document No. 3350
Page 1
CAHPS Clinician & Group Survey and Instructions … Key Components of the CG-CAHPS Visit Survey 4.0 (beta)
The Visit Survey 4.0 (beta) currently includes … an instrument for adult respondents
who are 18 and older; it is available in English and Spanish. … 4.0 (beta) to the Clinician &
Group Survey 3.0
The major differences between the Visit Survey 4.0 … The first step was a review of the literature and other surveys that assess patient
experience with