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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html
http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents
Users of this item set are likely to find a high level of respondent … In
field testing of the Child Hospital Narrative Item Set, approximately two-thirds of
survey respondents … Anticipated Length of Comments
In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.
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www.ahrq.gov/sops/events/webinars/sops-primer.021920.html
May 01, 2022 - Understanding SOPS Surveys: A Primer for New Users
February 19, 2020
Summary
Speakers … Presentation Slides
Recording
Transcript
Summary
This AHRQ webcast provided an overview of the Surveys … Speakers described the SOPS program, surveys, supplemental items, databases, and resources available … Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat … About the Surveys on Patient Safety Culture
The Surveys on Patient Safety Culture are a suite of surveys
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Available for the Child Hospital
Survey:
Questionnaires
• CAHPS Child Hospital Survey: Overview … of the Questionnaire
• CAHPS Child Hospital Survey 1.0
(English and Spanish)
Survey Administration … Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing the … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … Cognitive testing with parents indicated that the use of these groupings made
it easier for respondents
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Available for the Child Hospital
Survey:
Questionnaires
• CAHPS Child Hospital Survey: Overview … of the Questionnaire
• CAHPS Child Hospital Survey 1.0
(English and Spanish)
Survey Administration … Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing the … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … Cognitive testing with parents indicated that the use of these groupings made
it easier for respondents
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www.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html
April 01, 2020 - NCQA's Version of the Health Plan Survey
The National Committee for Quality Assurance (NCQA) … Since January 1999, the CAHPS Health Plan Survey has been an integral part of NCQA's efforts to assess … NCQA uses the CAHPS Health Plan Survey 5.0 as part of the Experience of Care domain of HEDIS ® (the … consists of a core questionnaire plus several supplemental items. … Although the surveys are largely the same, the NCQA version of the Health Plan Survey differs in the
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
September 01, 2015 - CAHPS® SURVEY
Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program
CAHPS Core Surveys:
Some Examples … • Adult and child surveys released July/September 2015.
15
CAHPS Clinician & Group Survey 3.0 … Literature Review/
Environmental Scan What can be learned from prior studies and surveys? … Cognitive
Interviews
Are draft survey questions interpreted correctly and
consistently across respondents
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/part-ii-sops-asc-database-report.pdf
January 01, 2020 - Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2020 User Database Report … Part II
Surveys on Patient Safety CultureTM (SOPSTM)
Ambulatory Surgery Center Survey:
2020 User … Surveys on Patient Safety Culture™ and SOPS™ are trademarks of AHRQ. … Surveys on Patient Safety
CultureTM (SOPSTM) Ambulatory Surgery Center Survey: 2020 User Database Report … Surveys on Patient Safety CultureTM (SOPSTM) Ambulatory Surgery Center Survey: 2020 User Database Report
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
January 01, 2019 - Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report
Community Pharmacy Survey … II
Appendix A—Overall Results by Community
Pharmacy Characteristics
Appendix B—Overall Results by Respondent … Surveys on Patient Safety Culture™ and SOPS™ are trademarks of AHRQ. … .......................... 1
Part II—Appendixes A and B: Overall Results by Community Pharmacy and Respondent … Executive Summary
Part II—Appendixes A and B: Overall Results by Community Pharmacy and Respondent
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ginsberg-ahrq-program.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 8-13
AHRQ’s CAHPS® Program
Caren Ginsberg … • Surveys measure patient experience of care in different
settings
• Surveys are developed using … CAHPS is committed to capturing the patient’s voice.
11
www.ahrq.gov/cahps
Uses of CAHPS Surveys … Collecting patient experience data using patient
narrative information; effectiveness of different survey … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
10
Laura Gray … 11
12
AHRQ Surveys on Patient Safety Culture
Surveys of providers and staff about the extent to … Reduce the length of the survey
5. … AHRQ Surveys on Patient Safety Culture
Areas of Patient Safety Culture Assessed Across SOPS Surveys … How are SOPS surveys used?
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meps.ahrq.gov/data_files/publications/mr19/mr19.pdf
March 01, 2007 - Method-
ology Report No. 19. March 2007. … , reducing
respondent burden, and enhancing analytical capacities. … are collected from the selected
organizations through a prescreening telephone interview, a mailed questionnaire … , and a
telephone follow-up for nonrespondents. … The HC questionnaire is designed to collect use and expenditure
data for two consecutive years through
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psnet.ahrq.gov/node/35392/psn-pdf
June 16, 2011 - Measuring patient safety climate: a review of surveys. … compares the features of nine different safety culture survey tools. … In fact, at this point, only the Safety Attitudes
Questionnaire (SAQ) has been subjected to studies … Although many organizations are using these survey
tools to better understand their safety culture, … /frontline-assessments-healthcare-culture-safety-attitudes-questionnaire-norms-and
https://psnet.ahrq.gov
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www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
August 01, 2024 - respondents to tell a clear and detailed story about their healthcare experiences. … Narrative items for the Child Hospital Survey (Child HCAHPS) . Why Narrative Item Sets? … collaboratively to develop and test open-ended questions that meet the standards of and are compatible with CAHPS surveys … Providers Many health systems that are currently collecting open-ended responses as part of their patient surveys … and other outpatient patient experience surveys 4 and then adapted for the Child Hospital items.
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meps.ahrq.gov/data_files/publications/mr2/mr2.pdf
January 01, 2002 - , reducing
respondent burden, and enhancing analytical capacities. … , and a telephone
followup for nonrespondents.
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respondent burden. … Through
design integration of DHHS surveys, inefficiencies
associated with duplicative survey efforts … surveys that has overlapping analytic
focus with respect to questionnaire content, data editing,
imputation
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - Program
• Funded by the Agency for Healthcare Research and
Quality (AHRQ)
• Develops standardized surveys … and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess patients’ experiences … • Developed for both ambulatory and facility-based care
2
www.ahrq.gov/cahps
CAHPS Family of Surveys … 3
Facility Surveys
Hospital
In-Center Hemodialysis
Nursing Home
Hospice
Ambulatory Care Surveys … A structured series of 5 open-ended questions that:
• Prompts survey respondents to tell a clear and
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - Item
Development and Pilot Test Results
Joann Sorra, PhD
Project Director
User Network for Surveys … of the
pilot data, survey items were dropped
• Final survey item sets
– 25 items for hospitals
– 22 … 3,951
Surveys
Administered 9,375
Medical Office
Respondents 1,458
Surveys
Administered 2,321 … – 18% of hospital & 20% of medical office
respondents wrote in comments
• Coded comments into themes … items
• Keep all survey items for areas you want to assess
• Drop all survey items for areas you do
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psnet.ahrq.gov/issue/surveys-patient-safety-culture-sops-medical-office-survey-2022-user-database-report
June 01, 2022 - Book/Report
Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2022 … Citation Text:
Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2022 User Database Report … May 2, 2018
Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2024 User … February 28, 2024
Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center … Survey: User Database Report.
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www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
December 01, 2023 - Using CAHPS Clinician & Group Survey Data
Users of the Clinician & Group Survey include medical … Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys. … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores . … Aggregating and Analyzing CAHPS Clinician & Group Survey Results: A Decision Guide . … How To Report Results of the CAHPS Clinician & Group Survey (PDF, 971 KB).
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
June 02, 2025 - HCBS CAHPS Survey Database: What You Need to Know - GINSBERG
5
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg … , Ph.D., CPXP
Director, CAHPS and Surveys on Patient Safety Culture
(SOPS) Programs
Center for Quality … settings and with
health plans and providers
►Develops and operates voluntary databases for CAHPS
survey … data
9
CAHPS Surveys: Gold standard for patient
experience measurement
CAHPS Surveys:
►Measure … : Gold standard for patient experience measurement
Uses of CAHPS Surveys
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www.ahrq.gov/cahps/news-and-events/podcasts/ginsberg-podcast.html
September 01, 2016 - Why conduct a survey of patient experience? … Caren Ginsberg: One reason to use a CAHPS survey is that the surveys are scientifically sound. … Dale Shaller: Okay, so how does the application of survey science benefit the users of CAHPS surveys … And survey users are always free to incorporate questions from their previous surveys. … And we’re always listening to survey users and looking for ways to make the surveys even more useful.