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241. Action Planning for the SOPS Surveys-Introducing SOPS (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-gray-sops-action-planning-tool.pdf
     June 02, 2025 - Action Planning for the SOPS Surveys-Introducing SOPS 10 Introducing the SOPS Action Planning Tool … (SOPS) Westat 11 AHRQ Surveys on Patient Safety Culture Surveys of clinicians and staff about the … initiatives. 12 13 “One of the biggest mistakes you can make is to administer a company-wide survey … • Review your survey results • Compare your data ► Staff positions and units within your organization … on Patient Safety Culture How are SOPS surveys used?

242. Psn-Pdf (pdf file)
     psnet.ahrq.gov/node/867338/psn-pdf
     December 11, 2024 - Using patient experience surveys to identify potential diagnostic safety breakdowns: a mixed methods … Using patient experience surveys to identify potential diagnostic safety breakdowns: a mixed methods … https://psnet.ahrq.gov/issue/using-patient-experience-surveys-identify-potential-diagnostic-safety- … Nearly one-quarter of respondents reported experiencing a diagnostic breakdown. … Patients who gave a low score on the survey were more likely to report a diagnostic breakdown in the

243. Impact Case Studies on the CAHPS Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/impact-case-studies/index.html
     June 01, 2025 - Impact Case Studies on the CAHPS Surveys AHRQ’s collection of Impact Case Studies highlights … Below are success stories from organizations that used the CAHPS Surveys grouped by the year the case … Contact us at  ImpactCaseStudies@ahrq.hhs.gov  to tell us how you’re using the CAHPS Surveys for improvement … Southern California Health Center Uses AHRQ Surveys for Patient Feedback and Improvements . … Health Plan Uses AHRQ Data and Surveys to Improve Service to Patients and Their Families .

244. What Is Patient Safety Culture? | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/about/patient-safety-culture.html
     June 01, 2024 - All of the SOPS surveys include a standard set of core items with comparable survey content across facilities … across a large sample of respondents, they are standardized and validated measures of patient safety … Each of these areas is assessed by multiple survey items to enable reliable measurement and facilitate … In addition, survey items are customized for each setting of care. … Relating SOPS Patient Safety Culture Survey Data to Outcomes    Research has shown that significant relationships

245. Surveys on Patient Safety Culture (SOPS) Hospital 2.0 Survey: 2024 User Database Report Part II (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/hospital/2024-hospital-database-report-appendix.pdf
     January 01, 2024 - Surveys on Patient Safety Culture (SOPS) Hospital 2.0 Survey: 2024 User Database Report Part II Surveys … Surveys on Patient Safety Culture® and SOPS® are registered trademarks of the U.S. … Surveys on Patient Safety Culture® (SOPS®) Hospital Survey 2.0: 2024 User Database Report. … Results are shown by the following hospital and respondent characteristics. … Surveys on Patient Safety Culture® (SOPS®) Hospital Survey 2.0: 2024 User Database Report Part II: Appendix

246. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
     April 24, 2018 - Questionnaires • CAHPS Clinician & Group Survey: Overview of the Questionnaires • Clinician & Group … Administration Guidelines • Preparing a Questionnaire Using the CAHPS Clinician & Group Survey … When the team conducted the survey in 2015, roughly a third of respondents who saw any kind of comparative … The questions are purposely designed to lead the respondent through the telling of his or her “story … confidentiality of respondents.

247. Methodology Report #1: Design and Methods of the Medical Expenditure Panel Survey Household Component
     meps.ahrq.gov/data_files/publications/mr1/mr1.shtml
     December 31, 1997 - The first of these surveys, called the National Medical Care Expenditure Survey (NMCES … It includes questionnaires on demographics, health status and conditions, use, charges … Periodic Supplements Supplements scheduled for inclusion in the survey include questionnaires … a self-administered questionnaire in Round 2. … respondent, usually the mother.

248. The CAHPS Program | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/cahps-program/index.html
     April 01, 2023 - on the various uses of survey data. … Refinements to existing surveys and item sets. … Survey methods research, including efforts to improve the effectiveness of survey administration methods … Resources to support the implementation of a survey project, the public reporting of survey results, … and the use of CAHPS surveys to improve quality.

249. Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Part II (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Part-II.pdf
     January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Part II Surveys … A - Results by Nursing Home Characteristics Appendix B - Results by Respondent Characteristics … Surveys on Patient Safety Culture™ and SOPS® are trademarks of AHRQ. … Surveys on Patient Safety CultureTM (SOPS®) Nursing Home Survey: 2023 User Database Report. … Characteristics Appendix A: Results by Respondent Characteristics Appendix B: Results by Respondent

250. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
     October 01, 2017 - Facility Surveys Hospital (HCAHPS) In-Center Hemodialysis Nursing Home Hospice Ambulatory Care Surveys … Cognitive Interviews  Are draft survey questions interpreted correctly and consistently across respondents … /cahps/surveys-guidance/cg/index.html • Cancer Care https://www.ahrq.gov/cahps/surveys-guidance/cancer … 20 https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … respondents to tell a clear and comprehensive story about their experience with a provider and his

251. SOPS Workplace Safety Pilot Study Report (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/workplace_safety_pilotstudyreport.pdf
     November 01, 2021 - Statistic Average number of respondents per hospital (range: 21 to 1,373) 251 Average number of surveys … Pilot Study Respondent Characteristics by Staff Position Hospital Staff Position Respondents Number … Pilot Study Respondent Characteristics by Unit/Work Area Unit/Work Area Respondents Number Percent … Pilot Study Respondent Characteristics by Unit/Work Area (Continued) Unit/Work Area Respondents … Other Pilot Study Respondent Characteristics (Continued) Tenure in Unit/Work Area Respondents Number

252. Comparability of Results for the 2.0 and 3.0 Versions of the CAHPS Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
     July 01, 2015 - Table 2 shows the distribution of respondents and practice sites by survey version. … Table 2. 2014 CG-CAHPS Database Composition Survey Version Respondent Level Practice Site Level N … Learn more about the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg … Download the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg/instructions … /cahps/surveys-guidance/cg/index.html http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions/index.html

253. Understanding CAHPS Surveys: A Primer for New Users (January 2018) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011818.html
     April 01, 2022 - Speakers explained how CAHPS surveys focus on patients' priorities and build on current research in survey … Speakers also reviewed research findings related to survey administration and discussed the ways in which … organizations are using survey results. … (PDF, 207 KB) How Are Survey Results Used? … (PDF, 435 KB) How Are CAHPS Surveys Administered?  

254. Surveys on Patient Safety Culture Action Planning Steps (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/action-planning-tool-infographic-sops.pdf
     March 01, 2024 - Surveys on Patient Safety Culture Action Planning Steps ACTION PLANNING FOR THE SOPS SURVEYS The AHRQ … Surveys on Patient Safety Culture® (SOPS®) Action Planning Tool consists of a three-step process to

255. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/theresa-famolaro-slides-12-45.pdf
     July 22, 2019 - Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys on Patient … Development Process Reviewed literature & existing surveys Interviewed experts and ASC staff … Pilot Test  59 ASCs in 20 states in 2014  1,821 respondents  Average ASC response rate: 77% … of ASCs • Present results by ► Facility characteristics (e.g. primary ownership, size, etc.) ► Respondent … Survey in Spanish User’s Guide https://www.ahrq.gov/sops/surveys/asc/index.html 42 https://www.ahrq.gov

256. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
     December 01, 2020 - Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: … AHRQ) convened an invitation-only research meeting to discuss improving patient experience using CAHPS surveys … Using a mixed-methods study approach, including qualitative and statistical analyses as well as surveys … Methods used to improve CAHPS scores have included incentives for improvement, network curation, steerage … is administered and the last date of care and the emotional nature of bereavement for respondents.

257. CAHPS Emergency Department Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/ed-cahps/index.html
     December 01, 2023 - CAHPS Emergency Department Survey The CAHPS Emergency Department Survey (ED CAHPS) assesses the … To access this survey and recommended guidelines for survey administration, please visit the Centers … Quality Measures from the CAHPS Emergency Department Survey The Emergency Department Survey produces … Multiple field tests to determine which survey administration modes would work well for potential survey … respondents.

258. Analyzing CAHPS Survey Data | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
     July 01, 2025 - Analyzing CAHPS Survey Data Users of CAHPS surveys may take a few different approaches to analyzing … referred to as the CAHPS macro—is a free program written for SAS (version 6.0 or later) that enables survey … Generates a distribution of survey results for each of the measures. … Calculates the average score (the mean across all response categories) for both individual survey items … Instructions for Analyzing Data from CAHPS Surveys  (PDF, 1.2 MB)— updated July 2025 .

259. Surgical Patient Experience of Care Survey Design Project (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/about/F2CGLizHoyRogerLevine.pdf
     June 02, 2025 - Experience of Care Survey Design ProjectCare Survey Design Project Elizabeth W. … This was an issue for a respondent, who preferred "historica medicos." … In Round 1, at least 7 respondents were comparing themselves to their past (pre- surgery) selves. … In Round 2, at least 4 respondents were doing the same thing. … This is very rare in other CAHPS surveys.

260. What is Patient Experience and How Does CAHPS Measure It? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
     June 02, 2025 - Content CAHPS Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey 20 … ► CAHPS In-Center Hemodialysis Survey ► CAHPS Cancer Care Surveys • Visit https://yourcahps.rand.org … to assemble your customized survey https://yourcahps.rand.org/ HOW ARE CAHPS SURVEYS ADMINISTERED … Health Outcomes Business Outcomes CAHPS Survey Principles CAHPS Core Surveys: Some Examples Patient … Survey with the Your CAHPS Survey Tool HOW ARE CAHPS SURVEYS ADMINISTERED?