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261. Background and Overview: Ambulatory Surgery Center Survey on Patient Safety Culture: Slide Presentation (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/battlesslides.pdf
     July 18, 2015 - Background and Overview: Ambulatory Surgery Center Survey on Patient Safety Culture: Slide Presentation … 6 6 Background and Overview: Ambulatory Surgery Center Survey on Patient Safety Culture Jim …  Latest addition to Surveys on Patient Safety Culture family of surveys:  Hospital Survey on … Patient Safety Culture  Nursing Home Survey on Patient Safety Culture  Medical Office Survey … on Patient Safety Culture  Community Pharmacy Survey on Patient Safety Culture  Surveys and

262. Data Entry and Analysis Tools | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/sops/resources/data-entry-analysis-tools.html
     September 01, 2022 - More topics in this section SOPS® About SOPS SOPS Surveys … Data Entry and Analysis Tools Improvement Resource Lists Impact Case Studies on SOPS Surveys … You can either manually enter your survey data or copy or paste values from your web survey output into … You can also export your survey data. … There is a tool for each of the SOPS surveys and supplemental item sets.

263. University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/news/newsroom/case-studies/202303.html
     October 01, 2023 - More than 130 UHC employees participated in the 2021 Medical Office SOPS survey, 58 percent of whom had … All survey participants were asked to provide an overall patient safety rating for their area and to … To address concerns from 67 percent of the respondents who stated that it was difficult to voice concerns … Case Studies Impact Case Study Identifier: 2023-03 AHRQ Product(s): Surveys … Education: Curriculum, Medical Errors, Outcomes, Patient Safety, Quality of Care, Surveys

264. Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/about/measures-dental-plan-709.pdf
     December 27, 2017 - from the CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Document No. 709 Updated 12/27/2017 … Types of Measures Like all CAHPS surveys, the CAHPS Dental Plan Survey generates three types of measures … • Rating measures are based on items that use a scale of 0 to 10 to measure respondents’ assessments … physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience

265. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
     October 01, 2018 - It’s a structured series of open-ended questions and it is intended to prompt respondents to tell their … they’re volunteers and they are not thought through the way a structured set of questions invites a respondent … And they collect the surveys; they interpret the surveys for those that are Spanish and Chinese. … So we took this baseline survey and we will be doing a post survey after, but the next step is to roll … and the percentage of those respondents who are going onto answer the open ended questions?

266. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Ginsberg (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2-ginsberg-sops-hospital-survey-2-0-webcast.pdf
     June 01, 2020 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Ginsberg AHRQ’s Surveys on Patient Safety … the easy thing to do 8 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 • Develops survey … involving SOPS 9 Background to Revising HSOPS 1.0 • AHRQ program is committed to periodic reviews of surveys … (HSOPS 2.0) • What’s different about HSOPS 2.0 compared to the original survey (HSOPS 1.0) • How … patient safety culture scores will be affected by changes in the survey • How to transition from HSOPS

267. Patient Safety Awareness Week 2024 | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/patient-safety/news-events/psaw-2024/index.html
     March 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … This year, AHRQ features the launch of TeamSTEPPS 3.0, the latest in teamwork optimization; the Surveys … Surveys on Patient Safety Culture Program AHRQ's Surveys on Patient Safety Culture (SOPS) Program … Supplemental item sets can be added to the SOPS Hospital and Nursing Home Surveys to assess workplace

268. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
     February 07, 2019 - Patient Safety, AHRQ Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys … Safety Culture (SOPS) Westat Joann Sorra, PhD (moderator) Project Director User Network for the AHRQ Surveys … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities • The SOPS Ambulatory Surgery Center Survey … (ASC) • Survey Administration • Calculating and Presenting Results • Using Survey Results for Improvement

269. TeamSTEPPS® Teamwork Attitudes Questionnaire Manual (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamattitudesmanual.pdf
     October 01, 2008 - TeamSTEPPS® Teamwork Attitudes Questionnaire Manual TeamSTEPPS® Teamwork Attitudes Questionnaire … We also reviewed items to ensure that they asked the respondent about his/her attitude and not that … All questionnaires were completed in paper form. Data Quality. … , of which the majority * DoD and civilian questionnaires … Some items (e.g., respondent position, department) were the same but provided different response options

270. CAHPS Patient Narrative Item Sets (webcast) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/events/webinar-111621.html
     December 01, 2021 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child … HCAHPS Survey. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

271. Major Health Plan Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
     December 01, 2022 - Also, an NCQA-approved external survey organization must administer the CAHPS survey when it is part … CAHPS ® Health Plan Survey CAHPS refers to a family of standardized surveys that can be used to gather … The surveys are developed and supported by a consortium of researchers with funding from the Agency for … The CAHPS Health Plan Survey consists of over 40 items that ask the respondent to rate their experiences … For more information about the survey, visit the CAHPS website .

272. The Power of Patient Stories for Improving the Patient Experience (Webcast) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/events/webinar-051222.html
     June 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … narratives can provide about patients’ experiences with care that cannot be captured via closed-ended survey … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

273. Medical Expenditure Panel Survey (MEPS) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/data/meps.html
     March 01, 2023 - Annual surveys of individuals and families, as well as their health care providers, provide data on health … MEPS is a set of large-scale surveys of families and individuals and their medical providers, and employers … The MEPS Household Component (MEPS-HC)  survey collects information from families and individuals that … The MEPS Medical Provider Component (MEPS-MPC)  survey collects information from providers of medical … The MEPS Insurance Component (MEPS-IC)  survey collects information from employers in the private sector

274. AHRQ Data Tools | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cpi/about/otherwebsites/data-tools/index.html
     August 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … provides a consolidated and consistent experience for flexibly exploring the data from several AHRQ surveys … Components The AHRQ Data Tools website provides tools for the following AHRQ surveys and associated … databases: Medical Expenditures Panel Survey (MEPS) Household Component (MEPS-HC) Insurance Component … ) Clinicians and Groups Survey (CG-CAHPS)     National Healthcare Quality and Disparities Reports

275. Data Resources | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/data/resources/index.html?page=4
     April 29, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys on Patient Safety Culture™ (SOPS™): Community Pharmacy Database AHRQ established the Surveys … on Patient Safety Culture™ (SOPS™) Databases as central repositories for survey data from each of the … SOPS surveys. … Healthcare organizations that administer one of the AHRQ patient safety culture surveys can voluntarily

276. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
     January 01, 2023 - CAHPS Child Hospital Survey Database 2023 Chartbook 5 Highlights of Respondent Characteristics … Level of Results Child HCAHPS Survey Database results are calculated at the respondent level only. … A respondent is defined as an individual who has completed or partially completed a Child HCAHPS Survey … Respondent-level survey results are calculated across all respondents in the Database, ignoring their … Database 2023 Chartbook C-1 https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance

277. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … and business outcomes, make a compelling case for improving patient experience as measured by CAHPS surveys … These surveys are conducted annually with results reported publicly on the Medicare Plan Finder website … Examining the role of patient experience surveys in measuring health care quality. … The use of patient satisfaction surveys and alternate coding procedures to predict malpractice risk.

278. Strategies for Improving CAHPS Health Plan Survey Scores | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/events/20160413/webcast-041316-video.html
     June 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Announcements Contact CAHPS Strategies for Improving CAHPS Health Plan Survey … originally created June 2016 Internet Citation: Strategies for Improving CAHPS Health Plan Survey

279. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     October 29, 2018 - • A structured series of 5 open-ended questions designed for use with the CAHPS Clinician & Group Survey … • The Elicitation Protocol is intended to:  Prompt survey respondents to tell a clear and comprehensive … story about their experience with a provider and his/her office staff  Complement the closed-ended survey … Key Actors 20 www.ahrq.gov/cahps Implementation Guidance Document https://www.ahrq.gov/cahps/surveys-guidance … /item-sets/elicitation/index.html 21 https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation

280. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/events/031516/webcast-video-031516.html
     June 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Webcasts & Recent Events Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Contact CAHPS Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey