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521. Introduction | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-2.html
     June 01, 2023 - Observations will not necessarily be reported on surveys or other mechanisms for collecting experiential … the most complete, reliable, and representative way. 7 The first generation of patient experience surveys … safety. 12 Attending to the second principle of rigorous elicitation calls for wording and sequencing survey … Thus, surveys must be structured to allow respondents to recount these interactions in an order that … Survey questions should help patients reconstruct when and what they knew at different stages in the

522. SOPS Ambulatory Surgery Center Webcast - GINSBERG (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-ASC-webcast-2023-0509-ginsberg.pdf
     January 01, 2023 - SOPS Ambulatory Surgery Center Webcast - GINSBERG AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) … measurement, and improvement of patient safety culture within healthcare settings • Develops validated surveys … Accepted Exists at multiple levels: System Organization Department Unit 13 What are the SOPS Surveys … • Surveys of providers and staff about the extent to which their organizational culture supports patient … Medical Office 2009 Community Pharmacy 2012 Ambulatory Surgery Center 2015 11 How are SOPS surveys

523. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/1_dale_shaller_intro.pdf
     October 22, 2014 - and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … Facility Surveys Hospital In-Center Hemodialysis Nursing Home Ambulatory Care Surveys Clinician … programs • Medical homes and medical boards • Quality improvement 10 www.cahps.ahrq.gov CG-CAHPS Survey … information • Provider communication • Interactions with office staff • Rating of provider • Survey … Question Accessing Presentations Accessing Event Materials Rising Importance of CG-CAHPS CG-CAHPS Survey

524. Center for Financing, Access and Cost Trends (CFACT) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/centers/cfact/index.html
     June 01, 2025 - Oversees health sector surveys such as medical expenditure surveys; surveys of medical care providers … , employers and other sources of insurance coverage; and surveys of the use, cost, and financing of care … Directs and fosters statistical and methodological research on survey design, sampling and estimation

525. Improving Patient Experience: Data Analysis Methods webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
     November 01, 2006 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys measure patient experience of care in different settings. … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … cultural changes, regular measurement and performance feedback, and experience of interpreting and using survey … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

526. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys measure patient experience of care in different settings. … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … cultural changes, regular measurement and performance feedback, and experience of interpreting and using survey … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

527. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
     July 01, 2023 - Initial versions of the questions were then tested with roughly 30 respondents, and wording was revised … Survey respondents were invited to answer the open-ended questions after completing the survey. … to information obtained during hour-long interviews with a subsample of 50 survey respondents who were … As in the first round, a subsample of 50 respondents participated in intensive interview by phone. … The additional questions did not exhaust respondents’ enthusiasm for participating in the survey.

528. CAHPS 101 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-05-edgman-levitan.pdf
     June 02, 2025 - Public reporting • Value-based payment • Recognition and certification • Research 27 Using CAHPS Surveys … initiatives • CAHPS resources for research: ► CAHPS Database Research Files ► CMS Data Sets for CAHPS surveys … Dataset 34 CAHPS Database Voluntary CAHPS Databases for the Clinician & Group and Health Plan Surveys … How Are Survey Results Used? … Using CAHPS Surveys To Improve Patient Experience CAHPS Ambulatory Care Improvement Guide Use of Survey

529. 2024 SOPS Medical Office Diagnostic Safety Supplemental Item Set Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-2024-infographic.pdf
     January 01, 2024 - 2024 SOPS Medical Office Diagnostic Safety Supplemental Item Set Infographic Findings from the 2024 Surveys … Safety Response Rate Highest Diagnostic Safety Composite Measure: Testing and Referrals 84 % of respondents … Lowest Diagnostic Safety Composite Measure: Time Availability 60% of respondents agreed that there … Lowest 45% of respondents agreed that "Providers in t his office finish their patient notes by the … Action planning for patient safety improvement The Action Planning Tool for the AHRQ Surveys on Patient

530. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
     October 12, 2017 - www.ahrq.gov/cahps CAHPS = Consumer Assessment of Healthcare Providers and Systems • Develops standardized surveys … of care from the patient’s point of view across different settings • Trademark held by AHRQ; all surveys … Independent research moving CAHPS and patient experience forward; developing tools; ensuring that CAHPS surveys … Contractor Westat Other Government and Private Stakeholders www.ahrq.gov/cahps Uses of CAHPS Surveys … Healthcare Providers and Systems The AHRQ CAHPS Program CAHPS Program CAHPS Consortium Uses of CAHPS Surveys

531. CAHPS 101 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-01-fry-intro.pdf
     January 08, 2019 - CAHPS 101 Understanding CAHPS® Surveys: A Primer for New Users A Webcast Presented by the AHRQ CAHPS … Our Focus Today • Present a comprehensive overview of the CAHPS program • Discuss what the CAHPS surveys … are and what their purpose is • Describe how CAHPS surveys are developed and administered • Review … how CAHPS survey results are used to improve patient experience • Provide answers to your questions … 5 Understanding CAHPS®Surveys: A Primer for New Users Need Help?

532. Development of the Patient-Centered Medical Home Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/Development-PCMH-Survey.html
     November 01, 2020 - Stakeholder input is critical to the CAHPS survey development process. … In August 2010, the CAHPS team conducted cognitive testing of draft questionnaires that incorporated … PCMH items into the CG-CAHPS 12-Month Survey 2.0. … The team revised the draft questionnaires based on the findings from the cognitive interviews. … CG-CAHPS 12-Month Survey 2.0.

533. CAHPS Child Hospital Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
     November 01, 2023 - The item set can be added to the CAHPS Child Hospital Survey . … Questions in the Narrative Item Set for the Child Hospital Survey The Child Hospital Narrative Item … Like the core items, these supplemental questions prompt respondents to consider the child’s most recent … Anticipated engagement by respondents. Anticipated response time. … Brief History The CAHPS team began work on a new Narrative Item Set for the CAHPS Child Hospital Survey

534. Chapter 5: Crossing the Bridge and Returning | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/tools/obesity/obpcp5.html
     May 01, 2014 - Patient Waiting Room Survey Tool 5. BMI Protocol Template Tool 6.  … Two clinics did not distribute any surveys; three sites distributed more than 25 pre-referral surveys … / Pre-Survey Distributed Returned Pre-Survey Pre-Survey Completion Rate a Returned Post-Survey … b Post-survey completion rate is equal to percent of returned post-surveys out of returned pre-surveys … Only individuals completing pre-surveys received post-surveys. Return to Contents

535. Webcast: New AHRQ SOPS Health IT Patient Safety Supplemental Items | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/health-it.html
     December 01, 2018 - Related Material Summary On Wednesday, July 25, 2018, AHRQ hosted a webcast featuring the new Surveys … Hospitals can use the survey items as a supplement to the Hospital Survey on Patient Safety Culture … Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Introduction … Public Health Service Overview of AHRQ's Surveys on Patient Safety Culture (PDF, 247 KB)   Tejal … Transcript Read the transcript of the webcast (PDF, 242.6 KB) Related Material Hospital Survey

536. Step 1: Form a Project Team | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-a-Project-Team.html
     December 01, 2019 - Step 1: Form a Project Team Review all steps in the process of planning a survey project: … Step 5: Set the Stage for Conducting the Survey . Step 6: Develop an Evaluation Plan . … However, some survey sponsors appoint a separate project manager for that purpose.   … (e.g., which questionnaires to administer, whether to add supplemental items to the questionnaires); … Using survey results; Deciding how to use CAHPS survey results (e.g., incorporating them into

537. CAHPS Health Information Technology Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/index.html
     July 01, 2022 - They are designed to be administered as part of the Clinician & Group Survey , not on their own. … Browse the Health Information Technology Items for the Clinician & Group Survey . … Assessing the patients’ perspective through a survey offers a way to identify positive and negative effects … An updated item set for the 3.0 version of the Clinician & Group Survey was released in the summer of

538. CAHPS Patient-Centered Medical Home (PCMH) Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
     November 01, 2021 - supplemental questions that can be added to the adult and child versions of the CAHPS Clinician & Group Survey … The 3.0 version includes six items for the Adult Survey and 10 items for the Child Survey. … Download the Clinician & Group Survey with the PCMH Items: Adult Survey with PCMH Items ( PDF , 534.3 … Adult Survey with PCMH Items ( Word , 53.2 KB). … The set of 18 items for the Adult Survey and 11 items for the Child Survey produced three composite measures

539. Measures From the CAHPS Item Set for Children with Chronic Conditions | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/ccc/measures.html
     April 01, 2022 - This item comes from the core Child Medicaid Survey.

540. Development of the CAHPS Child Hospital Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
     December 01, 2023 - the Clinician & Group Narrative Items, the team then designed a sequence of questions that prompted respondents … This survey was an abbreviated version of the Child HCAHPS Survey followed by six open-ended items. … Approximately nine in ten mentioned topics not covered by the survey. … To ensure that respondents understand and interpret the items as intended, the team conducted cognitive … testing of the items in English and Spanish, with an emphasis on recruiting respondents with limited