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361. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-SOPS_101_Webcast-INTRO.pdf
     February 19, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Introduction Understanding SOPS Surveys … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Theresa … Senior Study Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Naomi … Yount, Ph.D., (Moderator) Senior Study Director, User Network for the AHRQ Surveys on Patient Safety … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities and Programs • Overview of the SOPS Surveys

362. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Theresa … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

363. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/introducing_the_new_cahps_c&g_survey3.0.pdf
     September 01, 2015 - Respondents to the 6-Month Survey were much more likely to have had only one visit compared to those … Respondents to the 6- Month Survey were twice as likely to not have had one of these tests. … The 6-Month Survey, about 13% of respondents say that they had no test ordered for them. … Is the English version of the survey being used for collecting data from Asian respondents? … So there’s no reason to think that, I mean the whole point of anchoring this survey respondent on the

364. 2024 Workplace Safety Items for Hospitals Report Executive Summary Overview Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/hospital/2024-hospital-workplace-safety-summary.pdf
     January 01, 2024 - ,-•-•-1-•-1-•-•-•-• ♦-•- -:-1 I Ii , I I I i , I ' I , 1, ' , I I I , I I Findings from the 2024 Surveys … Lowest Verbal Aggression 45% of respondents disagreed that "In this unit there is a prob lem with … Action planning for patient safety improvement The Action Planning Tool for the AHRQ Surveys on Patient … www.ahrq.gov/sops/surveys/hospital/supplemental-items/workplace-safety For more information on SOPS Hospital … To view the full report: AHRQ Publication No. 25-0013 November 2024 https://www.ahrq.gov/sops/surveys

365. CAHPS Item Sets for People with Mobility Impairments | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/mobility/index.html
     February 01, 2021 - Supplemental items for people with mobility impairments are available for two CAHPS surveys: Health … This approach reduces the cognitive burden on respondents. … Survey sponsors can then compare survey results for respondents with and without mobility impairments … improvement teams, and administrators: To identify the ways in which the experiences and perceptions of respondents … report the standard CAHPS composites measures for two separate groups: The general population of respondents

366. ampe_2_107.38_48.tp (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/bethellscreener.pdf
     February 01, 2002 - All surveys were collected in English only using the same survey instrument and administration protocol … Summary of Characteristics of Child Respondents and Survey Administration Mode National Sample Statewide … RESULTS Survey Respondents The 3 study samples represent a total of 26 062 cases. … After removing surveys in which it ap- peared that respondents may have mistakenly answered for more … Respondents in the Medicaid man- aged care and SSI samples completed the mail version of the survey 80%

367. SOPS™ ASC Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-asc-webcast-transcript-non-ad.pdf
     February 01, 2019 - Famolaro, Slide 21 On average, across pilot sites, 88% of respondents reported always or most of the … Famolaro, Slide 22 Then on average across pilot sites, 87% of respondents gave their ASC an overall … Famolaro, Slide 30 One way that you can easily enter your respondent data and automatically calculate … I just want to specifically stress the SOPS surveys are trademarked by AHRQ and so the survey items … Again, the SOPS ASC survey is really meant for outside or its separate Ambulatory Surgery Center surveys

368. Background and Information for Translators of the AHRQ Hospital Survey on Pateint Safety Culture Version 2.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/sops-hsops-2-translation-guidelines.pdf
     August 01, 2023 - 2.0 Agency for Healthcare Research and Quality (AHRQ) Surveys on Patient Safety Culture™ (SOPS®) … The reason is that in the United States, some respondents do not know what patient safety culture means … If you think respondents in your country understand the term “patient safety culture,” you may leave … in translating one of the SOPS Surveys. … The Spanish translations on the AHRQ SOPS website were designed for Spanish-speaking respondents working

369. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
     June 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … • AHRQ’s CAHPS program has advanced the science of patient experience:  Validated surveys for high-stakes … There are many ways to gather information from patients: • Quantitative Methods: ► CAHPS surveys, … proprietary surveys, rapid-cycle surveys • Qualitative Methods: ► Patient narratives, complaints, focus … ► CAHPS survey development starts with asking patients or consumers about what’s important to measure

370. Contact CAHPS Technical Assistance | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/contact-us/index.html
     April 01, 2024 - Contact CAHPS Technical Assistance CAHPS ® Surveys Contact the CAHPS Help Line with questions … about the development, testing, and administration of CAHPS surveys or their use in public reports and … CAHPSDatabase@westat.com 1-888-808-7108 Surveys Implemented by the Centers for Medicare & Medicaid … Services (CMS) CMS implements several CAHPS surveys. … ichcahps@rti.org 1–866–245–8083 Medicare Advantage and Prescription Drug Plan CAHPS Survey

371. SOPS® Database De-Identified Data Research Abstract Form (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2024-sops-deidentified-data-research-abstract-form.docx
     January 01, 2024 - Abstract Form Instructions Please use this form to describe the research for which you are requesting AHRQ Surveys … Hypotheses       Methodology [Specify measures and proposed analyses, including level of analysis, i.e., respondent-level … Survey SOPS Database Report Year Dates of Survey Data Collection Number of Sites Number of Respondents … Pharmacy 2019 Apr. 2014 – Sept. 2018 331 2,157 |_| Supplemental Item Set Datasets Users of SOPS surveys … of Respondents Check Dataset Requesting Hospital Health Information Technology Patient

372. Developing Invitation Messages that Increase Survey Response Rates - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
     June 02, 2025 - Developing Invitation Messages that Increase Survey Response Rates - Ginsberg AHRQ’S CAHPS® PROGRAM … : Patient Focus • CAHPS surveys are the gold standard for patient experience measurement … • Surveys are developed using standardized methodology and research findings. 10 Goal of Survey … Administration Survey responsiveness Survey representativeness Many factors can influence survey … : Patient Focus Goal of Survey Administration

373. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
     January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Steven Martino, PhD Senior Behavioral Scientist RAND Why Gather Patient Narratives on a CAHPS Survey … in describing what mattered most in their care experience • Narratives gathered via standardized surveys … , CAHPS Health Plan Survey, and now Child HCAHPS 42 Child HCAHPS Narrative Item Set 1. … standard open- ended question (n = 548) 44 Key Findings from Evaluation Study • Median time for respondents

374. CAHPS Program: Improving Response Rates and Representativeness - Trends in Survey Response Rates (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-brown.pdf
     January 01, 2000 - in Survey Response Rates Julie Brown Senior Survey Researcher RAND Corporation, Santa Monica, CA … effect on public opinion surveys and national household surveys • Surveys related to health care ( … including patient surveys) are also affected 13 Historic Response Rates: National Surveys 0% 10% … • Privacy concerns • Frequency of survey • Timing of survey • Survey length • Clarity of survey questions … Response Rates: National Surveys Historic Response Rates: CAHPS Surveys Challenges to Obtaining High

375. SOPS Hospital Database | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/databases/hospital/index.html
     November 01, 2024 - SOPS Hospital Database AHRQ established the   Surveys on Patient Safety Culture ®  (SOPS ® ) … Participation in the SOPS Databases is free and open to users of the surveys to voluntarily submit their … 1 MB)—Presents data from 47 U.S. hospitals that administered and submitted data for more than 4,000 respondents … respondents. … The report consists of a narrative description of the findings and appendixes, presenting data by respondent

376. Development of the CAHPS Outpatient Mental Health Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/develop-outpatient-mental-health-surveys.html
     August 01, 2024 - Development of the CAHPS Outpatient Mental Health Survey In 2016, the CAHPS research team began … developing a new survey of patient experience with mental health care provided in outpatient settings … The goal of this survey was to replace the Experience of Care and Health Outcomes (ECHO) Survey and respond … Key Steps in the Survey Development Process Initial gathering of information. … with a revised questionnaire.

377. CAHPS Surveys: Sorting Fact from Fiction | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
     March 01, 2016 - Do patients' expectations affect how they respond to CAHPS survey questions about their providers? … Okay, but it does seem that what patients might expect to happen could affect how they respond to the survey … Rebecca Anhang-Price: Actually, the evidence shows that survey length has very little effect on response … communicate, so the CAHPS team is looking into how to leverage that while maintaining high standards of survey … Our 20 years of experience have led to a scientifically sound survey process and some of the best outcome

378. SOPS™ ASC Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-asc-webcast-transcript-ad.pdf
     February 01, 2019 - Famolaro, Slide 22 Then on average across pilot sites, 87% of respondents gave their ASC an overall … Finally, you can see that 73% of respondents responded positively that immediately after procedures, … Famolaro, Slide 30 One way that you can easily enter your respondent data and automatically calculate … I just want to specifically stress the SOPS surveys are trademarked by AHRQ and so the survey items … Again, the SOPS ASC survey is really meant for outside or its separate Ambulatory Surgery Center surveys

379. Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-intro.pdf
     January 24, 2024 - Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction Best Practices for Administering … SOPS® Surveys Webcast January 24, 2024 1:00-2:00 PM ET Webcast Technical Info • Audio issues … Ph.D., Project Director, User Network for CAHPS and SOPS Westat Vice President 3 Agenda • AHRQ’s Surveys … on Patient Safety Culture® (SOPS®) Program • Best Practices for Administering SOPS Surveys ► Action … SOPS Resources • Submitting to the SOPS Databases • Q&A 4 Best Practices for Administering SOPS® Surveys

380. Community Pharmacy Survey on Patient Safety Culture: 2015 User Comparative Database Report, Part 1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/pharmacy/2015-report-part-1.pdf
     January 01, 2015 - Some community pharmacies used a paper-only survey and others used Web-only surveys. … 1,603 Number of surveys administered 2,834 Overall response rate 57% Average number of respondents … Results Common complaints among survey respondents are that they never get any feedback about survey … It excludes surveys that were returned blank on all nondemographic survey items or deleted during data … cleaning, but includes surveys where at least one nondemographic survey item was answered.