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221. SOPS Workplace Safety Pilot Study Report (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/workplace_safety_pilotstudyreport.pdf
     November 01, 2021 - Statistic Average number of respondents per hospital (range: 21 to 1,373) 251 Average number of surveys … Pilot Study Respondent Characteristics by Staff Position Hospital Staff Position Respondents Number … Pilot Study Respondent Characteristics by Unit/Work Area Unit/Work Area Respondents Number Percent … Pilot Study Respondent Characteristics by Unit/Work Area (Continued) Unit/Work Area Respondents … Other Pilot Study Respondent Characteristics (Continued) Tenure in Unit/Work Area Respondents Number

222. Comparability of Results for the 2.0 and 3.0 Versions of the CAHPS Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
     July 01, 2015 - Table 2 shows the distribution of respondents and practice sites by survey version. … Table 2. 2014 CG-CAHPS Database Composition Survey Version Respondent Level Practice Site Level N … Learn more about the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg … Download the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg/instructions … /cahps/surveys-guidance/cg/index.html http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions/index.html

223. Understanding CAHPS Surveys: A Primer for New Users (January 2018) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011818.html
     April 01, 2022 - Speakers explained how CAHPS surveys focus on patients' priorities and build on current research in survey … Speakers also reviewed research findings related to survey administration and discussed the ways in which … organizations are using survey results. … (PDF, 207 KB) How Are Survey Results Used? … (PDF, 435 KB) How Are CAHPS Surveys Administered?  

224. Surveys on Patient Safety Culture Action Planning Steps (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/action-planning-tool-infographic-sops.pdf
     March 01, 2024 - Surveys on Patient Safety Culture Action Planning Steps ACTION PLANNING FOR THE SOPS SURVEYS The AHRQ … Surveys on Patient Safety Culture® (SOPS®) Action Planning Tool consists of a three-step process to

225. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/theresa-famolaro-slides-12-45.pdf
     July 22, 2019 - Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys on Patient … Development Process Reviewed literature & existing surveys Interviewed experts and ASC staff … Pilot Test  59 ASCs in 20 states in 2014  1,821 respondents  Average ASC response rate: 77% … of ASCs • Present results by ► Facility characteristics (e.g. primary ownership, size, etc.) ► Respondent … Survey in Spanish User’s Guide https://www.ahrq.gov/sops/surveys/asc/index.html 42 https://www.ahrq.gov

226. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
     December 01, 2020 - Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: … AHRQ) convened an invitation-only research meeting to discuss improving patient experience using CAHPS surveys … Using a mixed-methods study approach, including qualitative and statistical analyses as well as surveys … Methods used to improve CAHPS scores have included incentives for improvement, network curation, steerage … is administered and the last date of care and the emotional nature of bereavement for respondents.

227. CAHPS Emergency Department Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/ed-cahps/index.html
     December 01, 2023 - CAHPS Emergency Department Survey The CAHPS Emergency Department Survey (ED CAHPS) assesses the … To access this survey and recommended guidelines for survey administration, please visit the Centers … Quality Measures from the CAHPS Emergency Department Survey The Emergency Department Survey produces … Multiple field tests to determine which survey administration modes would work well for potential survey … respondents.

228. Analyzing CAHPS Survey Data | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
     July 01, 2025 - Analyzing CAHPS Survey Data Users of CAHPS surveys may take a few different approaches to analyzing … referred to as the CAHPS macro—is a free program written for SAS (version 6.0 or later) that enables survey … Generates a distribution of survey results for each of the measures. … Calculates the average score (the mean across all response categories) for both individual survey items … Instructions for Analyzing Data from CAHPS Surveys  (PDF, 1.2 MB)— updated July 2025 .

229. Surgical Patient Experience of Care Survey Design Project (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/about/F2CGLizHoyRogerLevine.pdf
     June 02, 2025 - Experience of Care Survey Design ProjectCare Survey Design Project Elizabeth W. … This was an issue for a respondent, who preferred "historica medicos." … In Round 1, at least 7 respondents were comparing themselves to their past (pre- surgery) selves. … In Round 2, at least 4 respondents were doing the same thing. … This is very rare in other CAHPS surveys.

230. What is Patient Experience and How Does CAHPS Measure It? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
     June 02, 2025 - Content CAHPS Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey 20 … ► CAHPS In-Center Hemodialysis Survey ► CAHPS Cancer Care Surveys • Visit https://yourcahps.rand.org … to assemble your customized survey https://yourcahps.rand.org/ HOW ARE CAHPS SURVEYS ADMINISTERED … Health Outcomes Business Outcomes CAHPS Survey Principles CAHPS Core Surveys: Some Examples Patient … Survey with the Your CAHPS Survey Tool HOW ARE CAHPS SURVEYS ADMINISTERED?

231. Virginia Health System Uses AHRQ Surveys on Patient Safety Culture® To Improve Quality of Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/202503.html
     June 01, 2025 - Safety culture survey responses in all categories also improved. … SOPS survey questions are related to teamwork, staffing, response to error, communication, and handoffs … The Riverside system has established a turnkey process to communicate with staff about the survey, encourage … Hansford maintains detailed tracking of SOPS survey results over time, looking at trends and performance … An important goal for the most recent survey was to assess patient safety culture to improve hospital

232. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Welcome from AHRQ (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
     June 02, 2025 - Strategies for reporting patient experience measures ► Methods for improving quality based on CAHPS survey … results • AHRQ does not mandate the use of CAHPS surveys ► Requirements for using CAHPS surveys are … established by other organizations 7 CAHPS Surveys • CAHPS surveys measure experience: ► What … Item Sets • Narrative Item Sets (NIS) are a structured series of open-ended questions that: ► Prompt survey … respondents to tell a story about their experiences in their own words ► Complement the core set of

233. SOPS™ 101 Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-webcast-transcript-ad.pdf
     June 01, 2020 - optional supplemental items sets that users may add to assess content in areas not included in the core questionnaire … The hospital database is our largest database with over 300,000 respondents in 2018. … respondents; and 255 Community Pharmacies with 1,603 respondents] New, in 2019, is the SOPS Ambulatory … they fall in the distribution of the database as well as feed breakouts of results by facility and respondent … Then when it comes to the breakouts, we do break out our results by staff physician or staff respondent

234. 2024 Results for the AHRQ Surveys on Patient Safety Culture (SOPS) Workplace Safety Supplemental Items for Hospitals Part I (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/hospital/2024-hospital-workplace-safety-report-ptI.pdf
     January 01, 2024 - (Page 1 of 2) Respondent Characteristics Respondents Hospital Staff Position Number Percent Nursing … (Page 2 of 2) Respondent Characteristics Respondents Hospital Staff Position Number Percent Support … Page 1 of 2) Respondent Characteristics Respondents Unit/Work Area Number Percent Multiple Units, … Page 2 of 2) Respondent Characteristics Respondents Unit/Work Area Number Percent Surgical Services … (Page 1 of 2) Respondent Characteristics Respondents Job Satisfaction (Workplace Safety Background

235. Understanding CAHPS Surveys: A Primer for New Users (January 2020) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-012220.html
     December 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users (January 2020) January 22, 2020 Summary … Speakers Recording Transcript Summary This AHRQ webcast provided an overview of CAHPS ® surveys … and explain how they focus on patients' priorities and build on current research in survey development … Speakers discussed the ways in which organizations are using survey results. … Principal Shaller Consulting Group Stillwater, MN How are Survey Results Used  (PDF, 1.4 MB)  

236. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011922.html
     April 01, 2022 - Understanding CAHPS Surveys: A Primer for New Users (Webcast) January 19, 2022 Summary … , explained how they focus on patients' priorities, and built on current research in survey development … Speakers also discussed how organizations use survey results. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Principal Shaller Consulting Group Stillwater, MN How are CAHPS Survey Results Used?

237. CAHPS 101 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-03-fry.pdf
     June 02, 2025 - Principles • Surveys are developed and administered using research evidence: ► Surveys focus on what … patients said they want/need to know ► Stakeholder and user input are fundamental and ongoing ► Surveys … Content CAHPS Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey 18 … Patient Satisfaction CAHPS Survey Principles Correlation with Other Key Outcomes CAHPS Core Surveys … : Some Examples CAHPS Survey Content Examples of CAHPS Composite Measures

238. Improving Hospital Handoffs Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-riverside-handoffs-webcast-intro.pdf
     October 30, 2024 - Improving Hospital Handoffs Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey - Introduction … Improving Hospital Handoffs Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey Webcast … Lead Research Associate and Communications Lead User Network for AHRQ Surveys on Patient Safety Culture … and intent to leave • SOPS Action Planning Tool • Q&A 5 Improving Hospital Handoffs Using AHRQ’s Surveys … on Patient Safety Culture® Hospital Survey Webcast Technical Info Today’s Speakers Agenda

239. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011123.html
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users (Webcast) January 11, 2023 Summary … webcast provided an overview of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) surveys … and explained how they focus on patients' priorities, describe how they build on current research in survey … development and administration, and discussed how organizations use survey results to improve patient … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

240. CAHPS Adult Hospital Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
     January 01, 2025 - CAHPS Adult Hospital Survey The Adult version of the CAHPS Hospital Survey (HCAHPS) asks people … CMS's Use of the Adult Hospital Survey CMS uses the results of this survey in two ways: Public reporting … A crosswalk of questions from the previous HCAHPS Survey to the updated HCAHPS survey is available at … Compare Hospital Survey Data Comparative information for the Adult Hospital Survey is available at the … (formerly unrestricted)  Proxy respondents not prohibited from answering survey for patients (formerly