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21. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
    July 01, 2021 - Please do not use your comments in place of a visit or phone call, or to seek advice from your provider … What are the most important things that you look for in a healthcare provider and their staff? … When you think about the things that are most important to you, how did this provider and their staff … What went well with this provider and their staff during your most recent visit? … Please describe your interactions with this provider and how you got along.

22. CAHPS Clinician & Group Survey | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/cahps/surveys-guidance/cg/index.html
    September 01, 2023 - It includes a few additional survey items to capture communication between the provider and child and … Patients' Rating of the Provider. Review measures from the CAHPS Clinician & Group Survey . … another kind of provider. … Is sampling for the Clinician & Group Survey done at the provider, practice site, or group level? … The Clinician & Group Survey can be administered at the provider, practice site, or group level.

23. Help People Use Health Care Quality Information To Make Decisions | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/talkingquality/explain/support/help.html
    November 01, 2018 - will have a good idea of how to go about using quality information to make a decision about a health provider … Provider Characteristics While it may not be feasible for you to collect and report information on … all provider characteristics that may be relevant to patients, you can provide a checklist that patients … For example, you can point out that: For some people, whether a provider speaks their primary language … For working people, whether a provider has office hours outside of typical working hours and days may

24. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/cahps/quality-improvement/research/index.html
    March 01, 2024 - Research Team : Yale Evaluating and improving patient-provider interactions in ambulatory care … settings for Spanish-preferring patients and those with provider-patient language discordance Aim … language concordance (i.e., when the provider is fluent in the patient’s preferred language) and the … Does patient experience differ by patient-provider language concordance, i.e., comparing experiences … Provider and Coach Perspectives on Implementing Shadow Coaching to Improve Provider-Patient Interactions

25. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - 1 as “this provider.” … The questions in this survey will refer to the provider named in Question 1 as “this provider.” … Provider communi cation - 11. … Q11 Provider explained things in a way that was easy to understand Q12 Provider listened carefully … to patient Q14 Provider showed respect for what patient had to say Q15 Provider spent enough time

26. Toolkit for Engaging Patients To Improve Diagnostic Safety  | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/diagnostic-safety/tools/engaging-patients-improve.html
    July 01, 2022 - To promote enhanced communication and information sharing within the patient-provider encounter, the … paired together, these strategies enhance communication and information sharing within the patient-provider … Diagnostic safety can be improved when a provider allows a patient to tell his or her health story without … Provider Training Slides  (PowerPoint, 2 MB) is a short slide presentation with speaker’s notes to help … the impact of the toolkit from the patient’s perspective. 60 Seconds To Improve Diagnostic Safety Provider

27. Methods and Outcomes of Care Management Programs | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/practiceimprovement/delivery-initiative/holtropstudysnapshot/index.html
    December 01, 2016 - The resulting determination concluded whether the individual met only the provider-based criteria, only … To assess the cost effects of provider-delivered CM, researchers gathered data on the costs patients … Provider-based programs generate more patient engagement: In general, provider-delivered programs achieved … Provider-based programs yield greater cost savings, especially when they used care managers embedded … Comparison of provider and plan-based targeting strategies for disease management.

28. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
    January 01, 2014 - How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement 1 Issue … Brief How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement … • Patients’ Rating of the Provider. … With each provider, they examined the score for the overall rating of the provider, along with patient … Provider explained things in a way that was easy to understand; 2.

29. Study Finds Evidence of Intentional Inappropriate Painkiller Prescribing | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/news/newsletters/e-newsletter/846.html
    January 01, 2023 - Improving Rural Health Through Telehealth-Guided Provider-to-Provider Communication found possible benefits … of provider-to-provider telehealth for inpatient care, newborns in rural hospitals, outpatient management … It also noted that using telehealth for provider education and mentoring might improve patient outcomes … , change provider behavior and increase provider knowledge and confidence in treating specific conditions … Telehealth-guided provider-to-provider communication to improve rural health: a systematic review.

30. Provider-Offered Medicare Advantage Plans Among U.S. Health Systems, 2016 (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief7-ma-plans.pdf
    March 01, 2019 - Provider-Offered Medicare Advantage Plans Among U.S. … Health Systems, 2016 1 Provider-Offered Medicare Advantage Plans Among U.S. … variable indicating whether a system offered an MA plan, we began by identifying MA plans owned by a provider … • All other plan types: Organization offering one of the follow- ing: preferred provider organization … Provider-Offered Medicare Advantage Plans Among U.S. Health Systems, 2016. CHSP Data Brief #7.

31. Synthetic Healthcare Database for Research (SyH-DR) | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/data/innovations/syh-dr.html
    January 01, 2024 - In addition, two provider files provide a limited set of hospital characteristics and are linkable to … Provider Files Medicaid Provider File. Medicare Provider File. … KB) Medicaid Person-Level File ( PDF , 217 KB) Medicaid Pharmacy File ( PDF , 86 KB) Medicaid Provider … KB) Medicare Person-Level File ( PDF , 234 KB) Medicare Pharmacy File ( PDF , 87 KB) Medicare Provider

32. Transcranial Doppler Screening for Children with Sickle Cell Anemia: Health System - Key Driver Diagram (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthsystem-key-drive-diagram.pdf
    January 29, 2021 - (e.g., past due screenings) and enable QI processes • Clinic staff identify patients without a provider … last TCD screening to determine if TCD screen is due • EHR reminders are created that prompt the provider … patient’s preferred method and frequency for appointment reminders • Patient attends clinic visit - Provider … schedule/reschedule TCD screening if not received within specified time period following date of provider … order Review & Share TCD Screening Results • Provider reviews TCD results and identifies next steps

33. Patient Experience Measures from the CAHPS American Indian Survey (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
    December 11, 2017 - explained things in a way that was easy to understand Q37 Provider listened carefully to patient … Q38 Provider showed respect for what patient had to say Q39 Provider spent enough time with patient … Q41 Provider explained the purpose of medicines in a way that was easy to understand Q43 Provider … talked about diet and eating habits Q22 Patient and provider talked about the exercise or physical … activity Q25 Provider advised patient to quit smoking or stop using tobacco Q26 Provider recommended

34. CHIPRA 236: Technical Specifications (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-236-tech-specs.pdf
    October 16, 2018 - Provider Identification Identify specialists using provider taxonomy codes linked to provider NPI (National … Provider Identifier). … Examples include program enrollment files and the National Plan & Provider Enumeration System [NPPES … See Table AVS3-A for National Uniform Claim Committee provider taxonomy codes. … Facility 06 Tribal 638 Free-standing Facility 07 Tribal 638 Provider-based Facility 08 Office 11

35. The PRIDx framework to engage payers in reducing diagnostic errors in healthcare (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/topics/pridx-framework.pdf
    July 05, 2023 - conceptualizes diag- nostic safety links to care provision, 2) illustrates ways to promote payer and provider … PRIDx could help facilitate collaborative payer-provider approaches to improve diagnostic safety and … More consistent data would be needed to associate observed performance patternswith provider payment … Nevertheless, several strategies for payer and provider collaboration have limited provider financial … What we know about provider consolidation. Washington, DC: Kaiser Family Foundation.

36. Section 6B (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
    December 29, 2017 - .02 .32 Q34 Toys/books right for child’s age .08 .03 .47* -.04 .18 .31 .03 -.18 .60 Q35 Provider … explained how to take discharge medications .11 .24 .25 .11 .38 .25 .18 .21 .56 Q40 Provider … asked teen questions about readiness to leave .07 .70*** .18 .14 .10 .29 -.02 .11 .29 Q46 Provider … asked parent about concerns about readiness to leave .74 Q36 Provider talked with parent about care … after discharge .61 Q40 Provider explained when child can resume regular activity .76 Q41 Provider

37. CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
    July 01, 2023 - Child version: The first question asks respondents to say what they are looking for in a health care provider … The second question asks the respondent to comment on the provider and his or her staff vis-à-vis those … The fifth question asks about the relationship between the patient and the provider. … and provider's relationship; a sixth question asks about the relationship between the child and the provider … is designed to prompt respondents to state the most important things they look for in a health care provider

38. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
    October 29, 2018 - Prompt survey respondents to tell a clear and comprehensive story about their experience with a provider … What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in … Next we’d like to focus on any experiences in the last 3 months with your provider and the staff in … Please describe how you and your provider relate to and interact with each other. 15 www.ahrq.gov

39. Data Evaluation of All-Payer Claims Databases | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/data/apcd/backgroundrpt/data.html
    April 01, 2017 - APCDs are typically organized into eligibility, claim, and provider files. … Data elements used in attribution to a provider or payer . … It is important to evaluate the provider data across the data tables. … APCDs may populate Medicaid or Medicare numbers, National Provider Identifier, or unique provider codes … Applies to provider records.

40. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
    March 15, 2016 - Use best practices – Open-book exercise  Our experience – 4 area balance – Staff interactions – Provider … interactions – Wait times – Test results Overcoming Barriers Barrier Solution Provider buy-in … Showing individual and team results Leader bandwidth Link to other priorities Provider cynicism and … review Results – Improvement in Scores Mass General results:  Ortho – staff scores surpassed provider … scores  Other division – chair buy in – went from bottom to top performer for provider scores