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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
June 02, 2025 - Service Expectations and “ALWAYS” Behaviors
Service … Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence … If necessary, help patients
find their way to their next
destination
HALLWAY
Service Expectations … CHECK-OUT
Service Expectations
Associated “ALWAYS” Behaviors
HALLWAY
Service Expectations
Associated … ROOM
Service Expectation
Associated “ALWAYS” Behaviors
BEGINNING
MIDDLE
END
OTHER
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integrationacademy.ahrq.gov/products/playbooks/opioid-use-disorder/implement-mat-for-oud/service-models
January 01, 2019 - Professional Practices
Topic Briefs
Service … model. 1 When selecting or designing a service model for the new medication-assisted treatment (MAT … North Star
The practice designs a service delivery model that is cost effective and financially … Four examples of sustainable, high-volume service models are described below, each of which has been … http://www.nachc.org/wp-content/uploads/2019/02/MAT-Service-Delivery-Report.pdf .
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digital.ahrq.gov/ahrq-funded-projects/service-integration
January 01, 2023 - Service Integration
Project Final Report ( PDF , 81.55 KB) Disclaimer … Service Integration - 2008
×
Disclaimer
Disclaimer details
Close … Service Integration - Final Report Citation: Mathews C. … Service Integration - Final Report. (Prepared by Franklin Foundation Hospital under Grant No. … Principal Investigator: Mathews, Craig Project Name: Service Integration Document Type: Report Technology
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - The Impact of Service Recovery Programs
References
Download Strategy 6P:
Service Recovery … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody's job … The Axioms of Service Recovery
When problems with service do occur—and they will—your organization … Organizations with good customer service and service recovery programs are proactive and let the CEO,
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psnet.ahrq.gov/web-mm/round-trip-service
April 26, 2023 - Round-Trip Service
Citation Text:
McGrath MH. Round-Trip Service. PSNet [internet]. … Round-Trip Service. PSNet [internet]. … Round-Trip Service. PSNet [internet].
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effectivehealthcare.ahrq.gov/sites/default/files/pdf/wheelchair-service_research-protocol.pdf
July 01, 2010 - Center Systematic Review Protocol
Project Title: Technical Brief – Wheeled Mobility (Wheelchair) Service … Wheeled mobility service delivery is the process by which mobility impaired individuals
and wheeled … The Evidence: What studies have reported on wheeled mobility service delivery? … Issues: What are the important issues surrounding wheeled mobility service
delivery? … How do you perceive your role in the service delivery process?
2.
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effectivehealthcare.ahrq.gov/sites/default/files/related_files/wheelchair-service_disposition-comments.pdf
January 01, 2012 - Each has
different service delivery processes. … service delivery. … The service delivery
model differs VISN to VISN. … The entire Service Delivery Issues list.
Thank you. … Wheeled Mobility (Wheelchair) Service Delivery
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effectivehealthcare.ahrq.gov/sites/default/files/pdf/wheelchair-service_technical-brief.pdf
January 01, 2012 - Wheeled Mobility (Wheelchair) Service Delivery
Wheeled Mobility
(Wheelchair) Service
Delivery
Technical … Issues related to service delivery. … Service Delivery Issues
a. … as
the service. … Cross-sectional
N=132
Service delivery
Repair service
Professional service
Followup
User satisfaction
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digital.ahrq.gov/ahrq-funded-projects/service-integration/final-report
January 01, 2023 - Service Integration - Final Report
Citation
Mathews C. … Service Integration - Final Report. (Prepared by Franklin Foundation Hospital under Grant No. … PDF
Service Integration - Final Report. … Principal Investigator
Mathews, Craig
Project Name
Service Integration
Technology
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www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-12.html
October 01, 2013 - Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 8: Plan of care includes at least one public and/or private community service/resource
A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … CCRM Atlas Measure 9: Physician satisfaction with service coordination (Alzheimer's Service Coordination
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digital.ahrq.gov/ahrq-funded-projects/hit-service-integration
January 01, 2023 - HIT Service Integration
Project Description
Project Details … ) to establish an integrated clinical and human services information network for public and private service
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digital.ahrq.gov/population/military-service-member
January 01, 2023 - Military Service Member
A Longitudinal Machine Learning Approach Providing … validate a clinician-facing longitudinal risk-prediction tool using self-reported data from US military service
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www.ahrq.gov/contact/standards.html
March 01, 2021 - AHRQ Customer Service Standards
These standards express the specific commitments of the Agency … for Healthcare Research and Quality (AHRQ) to provide the best service to our various constituencies … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
May 01, 2012 - Creating an Effective Customer Service Training Program
Creating an Effective Customer Service … Lisa’s here today to offer her expertise on improving
customer service. … https://www.cahps.ahrq.gov/News-and-Events/Podcasts.aspx
Creating an Effective Customer Service … Focusing on rapport and communication and then
advancing to conflict resolution and service recovery … http://www.cahps.ahrq.gov/
Creating an Effective Customer Service Program
May 2012 Podcast
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www.ahrq.gov/hai/tools/enhanced-recovery/choosing.html
June 01, 2023 - Choosing a Service Line
Tools and Resources To Help Hospitals Choose an ISCR Program
The Improving … replacement, hip fracture, and emergency general surgery (appendectomy, cholecystectomy, and major abdominal) service … The two tools below emphasize questions to consider when selecting a service: (1) what are the existing
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www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-15.html
October 01, 2013 - Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 8: Plan of care includes at least one public and/or private community service/resource
A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … plan from the ASCP Service Coordinator while participating in the program.
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www.ahrq.gov/pcor/healthcare-extension-services/technical-resources.html
January 01, 2025 - Technical Assistance Resources for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare … range of technical assistance resources are available for participants in AHRQ's Healthcare Extension Service … Technical assistance resources include a model for how the Healthcare Extension Service works, a guide … Healthcare Extension Service Logic Model This model shows how the Healthcare Extension Service is intended … Applicants to the AHRQ Healthcare Extension Service are not required to focus on primary care, but the
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex59.html
March 01, 2013 - Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … experience
Element/ relationship:
Clinic/ clinician-community resource
Instrument:
Alzheimer's Service … Physician Survey
Purpose:
Questionnaire asked clinician's satisfaction with the Alzheimer's Service … source:
Health professional survey
Measure type:
Outcome
Date:
1997
Preventive service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service
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digital.ahrq.gov/organization/indian-health-service
January 01, 2023 - Indian Health Service
Health Information Technology to Support Integration
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digital.ahrq.gov/ahrq-funded-projects/service-integration/annual-summary/2008
January 01, 2008 - Service Integration - 2008
Project Name
Service Integration
Principal Investigator … integrated clinical and human services health information exchange (HIE) for public and private health service … and interviews with key stakeholders all indicate a significant level of community support for the Service