-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/new-cahps-tools-px-measurement-webcast.pdf
June 25, 2025 - begin data collection
soon
► English- and Spanish-language surveys
will be administered by web and mail … and overall ratings (health care, doctor, specialist, health
plan)
• Can be administered by web, mail … • Recommended for mail, telephone, web administration.
23
CAHPS Outpatient Mental Health
Survey … Respondents are informal caregivers of adults who
received end-of-life healthcare.
• Recommended for mail … CAHPS surveys
34
Q&A
35
To receive CAHPS Program Updates
36
CAHPS Contact Information
E-mail
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - Collection
mode
Mail, telephone, email (with mail or telephone), or mixed mode
protocols
Sample … and telephone, email and mail, or email and telephone)
• Mail only
• Telephone only
This section … Mail Protocol
This section reviews the basic steps for collecting data through the mail and offers … It should not look like junk mail. … Stamp all mail “Address Service Requested” so that
undelivered mail gets returned.
-
digital.ahrq.gov/ahrq-funded-projects/improving-health-care-quality-through-health-information-technology-it-people/annual-summary/2010
January 01, 2010 - Therefore, a separate e-mail was sent to each participant with the password needed to access the PHR-ID … Periodic e-mails and a newsletter have been sent to promote interest in the study and increase retention
-
www.ahrq.gov/data/data-visualization/index.html?page=2
September 01, 2023 - 2017
Operating Room Procedures During Inpatient Stays, 2018
Retail and Mail … Order Drugs Used in 2014-18 and Later Prescribed For COVID-19
Antipsychotic and Antidepressant
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-examples-3.pdf
March 03, 2021 - Administration
Number Sent
Per Month
National
Response
Rate – FY2020
(Oct 2019 – Mar 2020)
Inpatient (IP) Mail … Only
(per HCAHPS Protocol) 14,500 36%
Patient-Centered Medical
Home (PCMH) Internet & Mail 65,000 … 35%
Specialty Care (SC) Internet & Mail 54,000 34%
Community Care (CC) Internet & Mail 10,000 30% … Telehealth (Your Recent
Visit – CG-CAHPS 4.0) Internet & Mail 15,000
(6 months) ???
-
www.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/tai-seale.html
April 01, 2015 - Outcomes
Cholesterol control improved in patients with diabetes who sent and received more secure e-mail … Secure e-mail messaging, both between the patient and provider and among the care team, was related to … the annual number of primary care phone calls between patients who did and did not use free secure e-mail … messaging, but there was a small increase in office visits for each new e-mail thread (0.05 visits per
-
www.ahrq.gov/ncepcr/care/coordination/quality/index.html
July 01, 2016 - of the CCQM-PC v 1.0; Guidance for Use of CCQM-PC v 2.0 ( PDF , 339.49 KB)
Formatting Guidance for Mail … Surveys
Mail Materials ( PDF , 142.53 KB)
Frequently Asked Questions ( PDF , 71.11 KB)
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Daudelin.pdf
January 01, 2000 - E-mail alerts were
printed by the ED unit secretary and handed to the ED physician on duty. … The
e-mails also were sent to the project staff so they could understand the alert
followup process … The second participating hospital used a combination of text
paging and e-mail alerts. … the unit secretary to
deliver the e-mail to the ED physician on duty. … Paper versions of the reports were distributed monthly,
by mail, to each physician’s office.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Gandhi_22.pdf
February 01, 2007 - communication between referring physicians and specialists, with
specialists receiving written or e-mail … o Method by which to send information to specialist: e-mail or fax. … E-mails among study practices are
within the Partners’ firewall and therefore secure. … schedules to match a specific patient referral with its corresponding specialist appointment;
sending e-mails … For referrals meeting the inclusion criteria, surveys were sent in the body of
an e-mail message to
-
www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen6.html
April 01, 2018 - Patients are more likely to screen by stool test if sent a test kit directly in the mail rather than … having to request a kit through a mail-in card.
-
effectivehealthcare.ahrq.gov/sites/default/files/related_files/hnhc-evidence-summary.pdf
October 01, 2021 - models are associated with reduced costs; and low
SOE that system-level transformation and telephonic/mail … categorized the
evidence based on the primary setting of the intervention (system level, telephonic/mail … care–based models resulted in a reduction in all-cause inpatient
admissions (low SOE), while telephonic/mail … associated with
reductions (both low SOE), while system-level transformation models and telephone/mail … ED costs (low SOE) but no change in inpatient costs (low SOE).
4
Telephonic/mail
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-tai-seale.pdf
April 01, 2015 - Outcomes
• Cholesterol control improved in patients with diabetes who sent and received more secure e-
mail … • Secure e-mail messaging, both between the patient and provider and among the care team, was
related … annual
number of primary care phone calls between patients who did and did not use free secure e-
mail … messaging, but there was a small increase in office visits for each new e-mail thread (0.05
visits
-
www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreenfigtxt1-2.html
April 01, 2018 - Mail screening materials; mail screening invitation, information, and materials on behalf of practices
-
psnet.ahrq.gov/node/40980/psn-pdf
December 31, 2014 - Reported challenges that require future attention include e-renewals and mail-order pharmacy
connectivity
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
October 01, 2017 - patients but not included on CG-CAHPS surveys
24
www.ahrq.gov/cahps
Data Collection Modes
• Mail … CG CAHPS®: Comparing an e-mail invitation and web-based data collection with a
mailed invitation and … administration
• Can’t use clinical care or patient-facing office staff
• May be more costly than mail … Cleary, P., Shaller, D., Rogers, W., Bogen, K. and Safran, D. (2010), A
randomized trial comparing mail
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/crctoolkit/crctoolkit.pdf
December 01, 2010 - Mail introduction and SEA form* 4.a-1. … Mail reminder letter to unscreened
patients
4.d-1. … Mail subsequent reminder letter to
unscreened patients*
N/A
5
Intervention Protocol … Mail Screening Materials
Mail screening invitation, information,
and materials on behalf of practices … Therefore, although the central entity mails the patient
letters (on behalf of the practice), we suggest
-
www.ahrq.gov/sites/default/files/publications/files/crctoolkit.pdf
December 01, 2010 - Mail introduction and SEA form* 4.a-1. … Mail reminder letter to unscreened
patients
4.d-1. … Mail subsequent reminder letter to
unscreened patients*
N/A
5
Intervention Protocol … Mail Screening Materials
Mail screening invitation, information,
and materials on behalf of practices … Therefore, although the central entity mails the patient
letters (on behalf of the practice), we suggest
-
www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreensum.html
April 01, 2018 - alternate versions of mailed screening materials (470 received a stool test kit and 1,877 received a mail-back … implementation tips based on our lessons learned and tools for each step (e.g., forms, materials to mail
-
digital.ahrq.gov/ahrq-funded-projects/effective-use-e-prescribing-physician-practices-and-pharmacies/annual-summary/2011
January 01, 2011 - Practice communications with mail-order pharmacies were less likely to be electronic than with community … concluded that electronic transmission of new prescriptions has matured but that barriers to e-renewals, mail-order
-
www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen4.html
April 01, 2018 - However, due to timing, materials could have already been in the mail to the patient at the same time … Although we originally planned to have the central entity mail stool test kits directly to all intervention … the intervention protocol for the invitation-to-be-screened mailing to enclose a card for patients to mail