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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/new-cahps-tools-px-measurement-webcast.pdf
    June 25, 2025 - begin data collection soon ► English- and Spanish-language surveys will be administered by web and mail … and overall ratings (health care, doctor, specialist, health plan) • Can be administered by web, mail … • Recommended for mail, telephone, web administration. 23 CAHPS Outpatient Mental Health Survey … Respondents are informal caregivers of adults who received end-of-life healthcare. • Recommended for mail … CAHPS surveys 34 Q&A 35 To receive CAHPS Program Updates 36 CAHPS Contact Information  E-mail
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - Collection mode Mail, telephone, email (with mail or telephone), or mixed mode protocols Sample … and telephone, email and mail, or email and telephone) • Mail only • Telephone only This section … Mail Protocol This section reviews the basic steps for collecting data through the mail and offers … It should not look like junk mail. … Stamp all mail “Address Service Requested” so that undelivered mail gets returned.
  3. digital.ahrq.gov/ahrq-funded-projects/improving-health-care-quality-through-health-information-technology-it-people/annual-summary/2010
    January 01, 2010 - Therefore, a separate e-mail was sent to each participant with the password needed to access the PHR-ID … Periodic e-mails and a newsletter have been sent to promote interest in the study and increase retention
  4. www.ahrq.gov/data/data-visualization/index.html?page=2
    September 01, 2023 - 2017 Operating Room Procedures During Inpatient Stays, 2018 Retail and MailOrder Drugs Used in 2014-18 and Later Prescribed For COVID-19 Antipsychotic and Antidepressant
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-examples-3.pdf
    March 03, 2021 - Administration Number Sent Per Month National Response Rate – FY2020 (Oct 2019 – Mar 2020) Inpatient (IP) Mail … Only (per HCAHPS Protocol) 14,500 36% Patient-Centered Medical Home (PCMH) Internet & Mail 65,000 … 35% Specialty Care (SC) Internet & Mail 54,000 34% Community Care (CC) Internet & Mail 10,000 30% … Telehealth (Your Recent Visit – CG-CAHPS 4.0) Internet & Mail 15,000 (6 months) ???
  6. www.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/tai-seale.html
    April 01, 2015 - Outcomes Cholesterol control improved in patients with diabetes who sent and received more secure e-mail … Secure e-mail messaging, both between the patient and provider and among the care team, was related to … the annual number of primary care phone calls between patients who did and did not use free secure e-mail … messaging, but there was a small increase in office visits for each new e-mail thread (0.05 visits per
  7. www.ahrq.gov/ncepcr/care/coordination/quality/index.html
    July 01, 2016 - of the CCQM-PC v 1.0; Guidance for Use of CCQM-PC v 2.0 ( PDF , 339.49 KB) Formatting Guidance for Mail … Surveys Mail Materials ( PDF , 142.53 KB) Frequently Asked Questions ( PDF , 71.11 KB)
  8. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Daudelin.pdf
    January 01, 2000 - E-mail alerts were printed by the ED unit secretary and handed to the ED physician on duty. … The e-mails also were sent to the project staff so they could understand the alert followup process … The second participating hospital used a combination of text paging and e-mail alerts. … the unit secretary to deliver the e-mail to the ED physician on duty. … Paper versions of the reports were distributed monthly, by mail, to each physician’s office.
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Gandhi_22.pdf
    February 01, 2007 - communication between referring physicians and specialists, with specialists receiving written or e-mail … o Method by which to send information to specialist: e-mail or fax. … E-mails among study practices are within the Partners’ firewall and therefore secure. … schedules to match a specific patient referral with its corresponding specialist appointment; sending e-mails … For referrals meeting the inclusion criteria, surveys were sent in the body of an e-mail message to
  10. www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen6.html
    April 01, 2018 - Patients are more likely to screen by stool test if sent a test kit directly in the mail rather than … having to request a kit through a mail-in card.
  11. effectivehealthcare.ahrq.gov/sites/default/files/related_files/hnhc-evidence-summary.pdf
    October 01, 2021 - models are associated with reduced costs; and low SOE that system-level transformation and telephonic/mail … categorized the evidence based on the primary setting of the intervention (system level, telephonic/mail … care–based models resulted in a reduction in all-cause inpatient admissions (low SOE), while telephonic/mail … associated with reductions (both low SOE), while system-level transformation models and telephone/mail … ED costs (low SOE) but no change in inpatient costs (low SOE). 4 Telephonic/mail
  12. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-tai-seale.pdf
    April 01, 2015 - Outcomes • Cholesterol control improved in patients with diabetes who sent and received more secure e- mail … • Secure e-mail messaging, both between the patient and provider and among the care team, was related … annual number of primary care phone calls between patients who did and did not use free secure e- mail … messaging, but there was a small increase in office visits for each new e-mail thread (0.05 visits
  13. www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreenfigtxt1-2.html
    April 01, 2018 - Mail screening materials; mail screening invitation, information, and materials on behalf of practices
  14. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/40980/psn-pdf
    December 31, 2014 - Reported challenges that require future attention include e-renewals and mail-order pharmacy connectivity
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
    October 01, 2017 - patients but not included on CG-CAHPS surveys 24 www.ahrq.gov/cahps Data Collection Modes • Mail … CG CAHPS®: Comparing an e-mail invitation and web-based data collection with a mailed invitation and … administration • Can’t use clinical care or patient-facing office staff • May be more costly than mail … Cleary, P., Shaller, D., Rogers, W., Bogen, K. and Safran, D. (2010), A randomized trial comparing mail
  16. www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/crctoolkit/crctoolkit.pdf
    December 01, 2010 - Mail introduction and SEA form* 4.a-1. … Mail reminder letter to unscreened patients 4.d-1. … Mail subsequent reminder letter to unscreened patients* N/A 5 Intervention Protocol … Mail Screening Materials Mail screening invitation, information, and materials on behalf of practices … Therefore, although the central entity mails the patient letters (on behalf of the practice), we suggest
  17. www.ahrq.gov/sites/default/files/publications/files/crctoolkit.pdf
    December 01, 2010 - Mail introduction and SEA form* 4.a-1. … Mail reminder letter to unscreened patients 4.d-1. … Mail subsequent reminder letter to unscreened patients* N/A 5 Intervention Protocol … Mail Screening Materials Mail screening invitation, information, and materials on behalf of practices … Therefore, although the central entity mails the patient letters (on behalf of the practice), we suggest
  18. www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreensum.html
    April 01, 2018 - alternate versions of mailed screening materials (470 received a stool test kit and 1,877 received a mail-back … implementation tips based on our lessons learned and tools for each step (e.g., forms, materials to mail
  19. digital.ahrq.gov/ahrq-funded-projects/effective-use-e-prescribing-physician-practices-and-pharmacies/annual-summary/2011
    January 01, 2011 - Practice communications with mail-order pharmacies were less likely to be electronic than with community … concluded that electronic transmission of new prescriptions has matured but that barriers to e-renewals, mail-order
  20. www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen4.html
    April 01, 2018 - However, due to timing, materials could have already been in the mail to the patient at the same time … Although we originally planned to have the central entity mail stool test kits directly to all intervention … the intervention protocol for the invitation-to-be-screened mailing to enclose a card for patients to mail