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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/communication-slides.pptx
November 01, 2019 - Avoid the issue of who’s right and who’s wrong.
Actively avoid being perceived as judgmental.
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www.ahrq.gov/hai/tools/surgery/modules/sustainability/learn-from-defects-slides.html
December 01, 2017 - Consider using visualization tools to break down complex defects and discover where steps go wrong.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module1/safety-modules.pptx
March 01, 2017 - /index.html
17
Understanding Risk and Human Behavior1
Human Error:
Inadvertently completing the wrong
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www.ahrq.gov/downloads/pub/advances/vol2/Schiff.pdf
January 01, 2005 - It identifies what went
wrong, and situates where in the diagnostic process the failure occurred (Table … Taxonomy of where and what errors occurred
Where in Diagnostic
Process
What Went Wrong
(~Anatomic … Failure/delay in performing ordered test(s)
Suboptimal test sequencing
Ordering of wrong … test(s)
Performance
Sample mix-up/mislabeled (e.g., wrong patient)
Technical errors … How did the error in the diagnostic process contribute to making the
wrong diagnosis and wrong treatment
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Schiff.pdf
January 01, 2005 - It identifies what went
wrong, and situates where in the diagnostic process the failure occurred (Table … Taxonomy of where and what errors occurred
Where in Diagnostic
Process
What Went Wrong
(~Anatomic … Failure/delay in performing ordered test(s)
Suboptimal test sequencing
Ordering of wrong … test(s)
Performance
Sample mix-up/mislabeled (e.g., wrong patient)
Technical errors … How did the error in the diagnostic process contribute to making the
wrong diagnosis and wrong treatment
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
March 03, 2021 - informed
about care arrival:
No calls prior to arrival, No
follow-up on concerns,
Communicating w/ wrong
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www.ahrq.gov/hai/tools/mvp/modules/cusp/overview-cuspmvp-slides.html
February 01, 2017 - Things have gone completely wrong on a number of fronts.
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www.ahrq.gov/patient-safety/reports/liability/prologue.html
August 01, 2017 - And finally, there are several illuminating studies on working with patients when things go wrong, including
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www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/graber-summit2016.pdf
January 01, 2017 - • ER The petri dish for diagnostic errors
• Inpatients One in ten diagnoses is probably wrong. 36,000
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Shaha.pdf
May 01, 2004 - Prescribing-
related errors, for example, included wrong or missing dose, and route or
frequency of … example illustrates how the use of the Indication column
prevented two errors: administration of a wrong … event (ADE), regardless of severity, including those order for
which any element of the order was wrong
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Henriksen_104.pdf
January 01, 2025 - medical devices have helped to virtually eliminate two of the three most notorious
surgical errors—wrong … site/wrong side/wrong patient surgery and retained instruments.
-
www.ahrq.gov/patient-safety/reports/liability/silence.html
August 01, 2017 - When things go wrong: responding to adverse events: a consensus statement of the Harvard Hospitals.
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www.ahrq.gov/sites/default/files/2024-02/hoff-report.pdf
January 01, 2024 - e.g., carelessness, such as
moving too fast during a surgical procedure and almost cutting into the wrong … half of the surgical mistakes observed were errors of
commission (e.g., performing an intended action wrong … included executing specific technical steps
of a surgical procedure incorrectly, getting drug dosages wrong
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/urinary-catheter-insertion-notes.docx
April 01, 2022 - Consider that multiple steps means that something can go wrong at any point in the process. … of just performing a task, the person reflects on what that means to the patient and what could go wrong
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
June 01, 2021 - .
· Avoid the issue of who’s right and who’s wrong. … “Resident-centered care” is not about who is right or who is wrong.
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www.ahrq.gov/hai/tools/mvp/modules/cusp/learn-from-defects-fac-guide.html
February 01, 2017 - Where do they tend to go wrong?" … Are there aspects of your patient safety that inadvertently promote doing the wrong thing or engaging
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www.ahrq.gov/hai/tools/mvp/modules/sustainability/premortem-scorecard-fac-guide.html
February 01, 2017 - Ask:
What might have gone wrong?
Say:
Let’s assume patient care hasn’t improved. … Ask each team member what she or he thinks could go wrong.
Ask:
Was staff overburdened?
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www.ahrq.gov/research/findings/final-reports/stpra/stpraapc.html
April 01, 2018 - What went wrong? How would you have corrected the procedures? … What went wrong? How would you have corrected the procedures?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - Making sure that someone gets to see a doctor when they show up on the wrong day is an
example of the … , the patient or member is a prime
candidate for overt retaliation.3 Communication about what went wrong
-
www.ahrq.gov/news/newsletters/e-newsletter/913.html
May 01, 2024 - definitions or frameworks for understanding diagnostic error in mental health, but several studies of missed, wrong