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www.ahrq.gov/hai/cusp/modules/apply/alt-text.html
March 01, 2013 - Understanding Risk and Human Behavior 1
Human Error:
Inadvertently completing the wrong
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
March 03, 2021 - informed
about care arrival:
No calls prior to arrival, No
follow-up on concerns,
Communicating w/ wrong
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www.ahrq.gov/hai/tools/mvp/modules/sustainability/premortem-scorecard-slides.html
February 01, 2017 - Many things have gone completely wrong.
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www.ahrq.gov/patient-safety/settings/hospital/vtguide/guide2.html
February 01, 2016 - those steps that occur less than 100 percent of the time, the team will want to identify things that go wrong
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www.ahrq.gov/hai/tools/surgery/modules/sustainability/learn-from-defects-slides.html
December 01, 2017 - Consider using visualization tools to break down complex defects and discover where steps go wrong.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - Making sure that someone gets to see a doctor when they show up on the wrong day is an
example of the … , the patient or member is a prime
candidate for overt retaliation.3 Communication about what went wrong
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www.ahrq.gov/hai/tools/mvp/modules/cusp/learn-from-defects-fac-guide.html
February 01, 2017 - Where do they tend to go wrong?" … Are there aspects of your patient safety that inadvertently promote doing the wrong thing or engaging
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www.ahrq.gov/hai/tools/mvp/modules/sustainability/premortem-scorecard-fac-guide.html
February 01, 2017 - Ask:
What might have gone wrong?
Say:
Let’s assume patient care hasn’t improved. … Ask each team member what she or he thinks could go wrong.
Ask:
Was staff overburdened?
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www.ahrq.gov/news/newsletters/e-newsletter/913.html
May 01, 2024 - definitions or frameworks for understanding diagnostic error in mental health, but several studies of missed, wrong
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/patient-family-centered-care-040913.ppt
April 02, 2025 - Design
Standardize
Eliminate steps if possible
Create independent checks
Learn when things go wrong
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-current-state3.html
January 01, 2024 - Error
A diagnosis that was unintentionally delayed (sufficient information was available earlier), wrong … Event
One or both of the following occurred, whether or not the patient was harmed:
Delayed, Wrong … In a randomized controlled study, the effects of rude behavior on wrong diagnosis during handoff were
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www.ahrq.gov/patient-safety/reports/liability/prologue.html
August 01, 2017 - And finally, there are several illuminating studies on working with patients when things go wrong, including
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www.ahrq.gov/patient-safety/reports/liability/silence.html
August 01, 2017 - When things go wrong: responding to adverse events: a consensus statement of the Harvard Hospitals.
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www.ahrq.gov/hai/tools/mvp/modules/cusp/overview-cuspmvp-slides.html
February 01, 2017 - Things have gone completely wrong on a number of fronts.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-references.html
June 01, 2023 - More than words: patients’ views on apology and disclosure when things go wrong in cancer care.
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www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/graber-summit2016.pdf
January 01, 2017 - • ER The petri dish for diagnostic errors
• Inpatients One in ten diagnoses is probably wrong. 36,000
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/engaging-nurse-physician-patient.pptx
May 28, 2015 - From a Defect
Supporting a culture of safety
Easy to use
efficient
Continuity
Non-punitive
“What” went wrong … , not “Who” went wrong
Ownership
Engages frontline staff
collaborative, multidisciplinary
Communication
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/sustainability/premortem-scorecard-facguide.docx
January 01, 2017 - ASK:
What might have gone wrong?
SAY:
Let’s assume patient care hasn’t improved. … Ask each team member what she or he thinks could go wrong.
ASK:
Was staff overburdened?
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www.ahrq.gov/hai/cauti-tools/archived-webinars/breaking-down-barriers-slides.html
December 01, 2017 - Practice
Catheter insertion is really a very complex task:
Multiple steps
Something can go wrong
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www.ahrq.gov/hai/cusp/toolkit/content-calls/framework.html
April 01, 2013 - science of safety, and those include standardizing, creating independent checks, learning when things go wrong … Standardizing when you can, creating independent checks for key processes, and learning when things go wrong … You don't want to start off on the wrong foot right away by having too big of a scope. … They were the ones that needed to engage this path and stop the staff if they were doing wrong and answer … we've done all these sentinel event alerts and things like that around timeout procedures, and I see wrong