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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/contentcalls/conflict_resolution-slides/Conflict-Resolution-Oct-12-2010-508.ppt
January 01, 2010 - Conflict Resolution
Conflict Resolution
David Thompson, DNSc, MS, RN
Jill Marsteller, PhD, MPP
*
What is Conflict?
Perception of mutual interference
A process that begins when goals of one party are frustrated by another
Requires interdependence/interaction
Views of Conflict
Conflict Good (interactioni…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/composite-measures-english.pdf
January 01, 2015 - Ambulatory Surgery Center Survey on Patient Safety Culture: Composites and Items
Ambulatory Surgery Center Survey on Patient Safety Culture: Composites and
Items
In this document, the items in the Ambulatory Surgery Center Survey on Patient Safety Culture are grouped according to
the safety culture composites the…
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www.ahrq.gov/hai/cusp/clabsi-hpwpreport/clabsi-hpwp3.html
August 01, 2015 - High-Performance Work Practices in CLABSI Prevention Interventions
Key Findings
Previous Page Next Page
Table of Contents
High-Performance Work Practices in CLABSI Prevention Interventions
Case Studies
Key Findings
Conclusions
References
Table 1. Case Study Sites
Table 2. Summary of Key…
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/mastateataglance.pdf
March 01, 2012 - Massachusetts State at a Glance
…
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/mestateataglance.pdf
March 01, 2012 - Maine State at a Glance
…
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/wystateataglance.pdf
March 01, 2012 - Wyoming State at a Glance
…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/implement/team-roster.docx
March 01, 2017 - BLADDER SCAN – POLICY #2202 12/11/06
AHRQ Safety Program for Long-Term Care: HAIs/CAUTI
AHRQ Safety Program for Reducing CAUTI in Hospitals
Appendix A. Team Roster
This template provides suggestions about roles, characteristics, and responsibilities for members of your improvement team. Develop your team and documen…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
10
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient
Safety Culture (SOPS)
Westat
What is Patient Safety Culture?
11
12
AHRQ Surveys on Patient Safety Culture
Surveys of providers and st…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
June 02, 2025 - Strategy 2: Communicating to Improve Quality (Tool 2)
(Brochure Back)
Tip 4: Tell us who your family members or friends are and how you want them to be involved
Your family or friends are welcome at [insert hospital name]. Family or friends can:
Give you comfort and support
Help you keep track of and understand inform…
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www.ahrq.gov/funding/grantee-profiles/grtprofile-anger.html
January 01, 2025 - Grantee Profile
Improving the Quality of Care for Women With Urinary Incontinence
Jennifer Anger, M.D., M.P.H. Professor and Vice Chair of Research, Department of Urology University of California San Diego Health
Jennifer Anger, M.D., M.P.H.
“Even when patients were very bothered by incontinence, ne…
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www.ahrq.gov/
June 12, 2025 - Explore National Hospital Care Trends
HCUP offers the largest collection of hospital care data across states, including inpatient and emergency services.
See How Americans Use Health Care
MEPS tracks medical services, costs, and coverage for U.S…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-donahue.pdf
April 01, 2015 - Transforming Primary Care Practice in North Carolina
Transforming Primary Care Practice in North Carolina
Principal Investigator: Katrina E. Donahue, MD, MPH
Institution: University of North Carolina at Chapel Hill
AHRQ Grant Number: R18 HS019131
Overview of Transformation Efforts
The North Carolina Area…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard
Using Narratives for Quality Improvement
Ingrid Nembhard, PhD, MS
Fishman Family President’s Distinguished
Associate Professor of Health Care Management
Disclosures
This work was funded by the Agency for Healthcare
Research a…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-survey-database.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey-CORROTHERS
CAHPS HOME AND COMMUNITY-BASED
SERVICES SURVEY
DATABASE
Michael Corrothers
HCBS CAHPS Database Lead,
Westat
24
CAHPS Database Overview
• Central repository of data for selected CAHPS surveys
o…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-shaller.pdf
January 01, 2017 - Developing Invitation Messages that Increase Survey Response Rates - Shaller
Wording to Encourage Completion of
Open-Ended Survey Questions:
Results of Two Pilot Studies
Dale Shaller, M.P.A
Overview
• Two pilot studies examined completion rates of the
CAHPS Narrative Item Set added to the CAHPS
Clinician & G…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
14
What are the SOPS Surveys?
• Surveys of providers and staff about the extent to which their
organizational …
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-persily.pdf
June 02, 2025 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - PERSILY
43
First Hand Experience:
The AHRQ Hospital Value and
Efficiency Item Set
Cynthia Persily, PhD
Chief Executive Officer
Highland Hospital
Charleston, West Virginia
cpersily@highlandhosp.com
43
mailto:cpersily@highlandhosp.com
…
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www.ahrq.gov/news/blog/ahrqviews/ahrq-digital-healthcare.html
February 01, 2024 - AHRQ Views: Blog posts from AHRQ leaders
AHRQ’s Digital Healthcare Research Program: 20 Years of Innovation
FEB
20
2024
By
Robert Otto Valdez, Ph.D., M.H.S.A.;
Chris Dymek, Ed.D.;
and Kevin Chaney, M.G.S.
Robert Otto Valdez, Ph.D., M.H.S.A.
A few decades ago, a ban…
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-sustainability-centers-of-excellence2.html
April 01, 2025 - Four Pillars for Sustainable Centers of Excellence
Center of Excellence Operations
Previous Page Next Page
Table of Contents
Four Pillars for Sustainable Centers of Excellence
Introduction
Center of Excellence Operations
Alignment
Integration
Leadership Support
Windows of Opportunity
C…
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www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/harrison-summit2016-breakout.pdf
September 28, 2016 - Organizational Factors Affecting Diagnostic Quality
Organizational Factors Affecting
Diagnostic Quality
Michael I. Harrison, Ph. D.
Senior Social Scientist
AHRQ Center for Delivery, Organization, and Markets
AHRQ Research Summit: Improving Diagnosis in Health Care
September 28, 2016
Overview
• NAM Report: Fra…