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www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/carayon-summit2016.pdf
June 02, 2025 - cqpi.engr.wisc.edu/
2
(Balogh et al., 2015 - Improving Diagnosis in Health Care)
3
SEIPS Model of Work … Work (sociotechnical) system of VTE
diagnosis
Role network analysis [info gathering, info
integration … system (Carayon et al., 2006, 2014; Balogh et al., 2015)
Health IT=one element of the work system … Fit of health IT within workflow and work
system
Diagnostic process = information
processing … What is their work and work system?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/engage/engageexec.pptx
January 01, 2006 - Objectives
2
2
Explain the role of the senior executive in addressing technical and adaptive work … senior executive
Explain how to engage the senior executive and develop shared accountability for the work … Interested in clinical care, but not required to be a clinician
Willing to learn from, listen to, and work … of Change
11
Technical Work
Synchronizes with team members to create project goals and timelines … Using the Shadowing Another Professional Tool, what are some new insights about your colleagues’ work
-
www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/observation-fac-notes.html
June 01, 2017 - Slide 2: A Frontline Management System To Promote Safety Standard Work
Say:
Regular observation … of safety standard work forms a key connection in our frontline management system between the other … This is true of nearly all improvement work of course. … standard work and management practices with organizational strategy and goals. … of the standard work of the frontline manager.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/observation/observation-facnotes.docx
May 01, 2017 - SLIDE 2
Title: A Frontline Management System To Promote Safety Standard Work
SAY: Regular observation … of safety standard work forms a key connection in our frontline management system between the other … This is true of nearly all improvement work of course. … standard work and management practices with organizational strategy and goals. … of the standard work of the frontline manager.
-
www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/kit.html
June 01, 2017 - Daily team huddles should be a core component of standard work for sustainability. … Integration of Standard Work and Observation . … Goals and standard work are integrated across organizational levels. … Integration starts with accountability for frontline staff standard work. … Standard processes are needed to track execution of staff and leader standard work.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/overview/component-kit.docx
May 01, 2017 - Initial periods of enthusiasm meet the realities of daily work, and the will to maintain new ways of … Daily team huddles should be a core component of standard work for sustainability. … Goals and standard work are integrated across organizational levels. … Integration starts with accountability for frontline staff standard work. … Standard processes are needed to track execution of staff and leader standard work.
-
www.ahrq.gov/sites/default/files/2024-01/savage-report.pdf
January 01, 2024 - Scope: Workarounds are improvised changes to work process to address blocks in work flow. … process and resulting work flows for those expected to perform the work. … by improvising how the work processes are completed. … Nine percent moved on in their work and did not correct the issue. … Work coordination, workflow, and workarounds in a
medical context.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/099-cusp-guide-why-choose-cusp-approach.docx
October 01, 2024 - work setting. … This work may also improve the work settings of other similar areas in the facility facing similar issues … While Technical work gives you the what, Adaptive work can give you the how. … Adaptive work can help break down these barriers and encourage healthcare providers to work together … Leadership by title roles is not necessary but can contribute to the work of CUSP.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/advisors.pptx
May 01, 2017 - engagement—
Creates an environment in which patients, families, clinicians, and hospital staff all work … family advisors as members of hospital quality and safety committees
Not all hospitals will choose to work … Working With Patient
and Family Advisors
Patient and Family Advisory Councils
Advisory council members work … Tool 11)
AHRQ Publication No. 17-0003-17-EF
October 2016
27
Today’s Session
What does it mean to work
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/pso-brochure.pdf
March 01, 2020 - “ 80 percent of hospitals that work with
a PSO found that the PSO’s feedback
and analysis was … Among hospitals that work
with a PSO, 80 percent said they find the PSO’s
feedback and analysis on … Consider the type and number of providers who
already work with the PSO. … For example, a nursing
home may want to work with a PSO that already
works with nursing homes. … However, some providers
may prefer to work with a PSO based in their
geographic area.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/ahrq-works/impact-burnout.pdf
July 01, 2017 - Physician Burnout
Physician Burnout
The health care environment—with its packed work
days, demanding … than half of primary care physicians
report feeling stressed because of time pressures and
other work … Work conditions, such as time pressure, chaotic
environments, low control over work pace, and
unfavorable … However,
physicians’ reactions to these work conditions were not
consistently associated with quality … Linzer’s work is included in the American Medical
Association’s Steps Forward evidence-based module
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pilot-test-partii.pdf
September 01, 2019 - In this unit, we work together as an
effective team. … Staff in this unit work longer hours
than is best for patient care. … In this unit, we work together as an
effective team. … Staff in this unit work longer hours
than is best for patient care. … Unit/Work
Area – 2019 SOPS Hospital Survey 2.0 Pilot Test Hospitals
Unit/Work Area
Overall Rating
-
www.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
December 01, 2012 - Nurse managers' work in this area supports the work of the CUSP team by providing a means of spreading … another means of identifying their work with the unit's goals. … in as a part of their CUSP work. … Work Alignment
Do:
Play the video. … Supporting their unit's CUSP work with other quality improvement frameworks.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2022-hsops2-database-report-appendixes.pdf
January 01, 2022 - Unit/Work Area – 2022 SOPS Hospital 2.0 Database ...............56
Table B-9. … area, tenure in unit/work area, and interaction with
patients. … Unit/Work Area – 2022 SOPS
Hospital 2.0 Database (Page 1 of 2)
Unit/Work Area
Unit/Work Area Patient … Unit/Work Area – 2022 SOPS
Hospital 2.0 Database (Page 2 of 2)
Unit/Work Area (Patient Care Units … Tenure in Current
Unit/Work Area – 2022 SOPS Hospital 2.0 Database
Tenure in Current Unit/Work Area
-
www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/highlight06.html
January 01, 2014 - States that are coordinating their work and collaborating intensively have reaped benefits that extend … Some partnerships have contracted with an external organization to facilitate cross-State work.
… All multi-State partners are coordinating their work to learn from each other. … “It’s really useful to take the time to work with another State and hear its lessons learned. … It is another layer of energy and work that a single State grantee doesn’t have to do.
-
www.ahrq.gov/hai/cusp/modules/engage/exec-notes.html
December 01, 2012 - Using the 4 E’s for Technical and Adaptive Work
Slide 4. … Supports Both Technical and Adaptive Work of Change
Slide 11. … Supports Both Technical and Adaptive Work of Change
Slide 12. … understand and support the adaptive work of change. … Adaptive work requires unit-wide cultural adjustments.
-
www.ahrq.gov/sites/default/files/2025-04/nemeth-report.pdf
January 01, 2025 - Critical incident study collected information on reported
adverse events in the work setting. … Presentations and publications from this work are listed in Section 7.
c. Discussion. … This is “work as imagined.” … No single method or type of method is adequate to research complex, real-world
work settings. … Special issue on studies in healthcare
technical work.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2021-HSOPS2-Database-Report-Part-II-508.pdf
January 01, 2021 - Unit/Work Area – 2021 SOPS Hospital 2.0 Database ...............56
Table B-9. … area, tenure in current unit/work area, and interaction
with patients. … Unit/Work Area – 2021 SOPS
Hospital 2.0 Database (Page 1 of 2)
Unit/Work Area Patient Safety Rating … Unit/Work Area – 2021 SOPS
Hospital 2.0 Database (Page 2 of 2)
Unit/Work Area Patient Safety Rating … Tenure in Current
Unit/Work Area – 2021 SOPS Hospital 2.0 Database
Unit/Work Area Patient Safety
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pptx
January 01, 2008 - Introduce yourself and copresenters: name, position or title, and role related to advisor work. … Finally, we’ll talk about ideas for ways in which our hospital can work with patient and family advisors … family engagement:
Creates an environment where patients, families, clinicians, and hospital staff all work … Collaboration, which means inviting patients and family members to work together with health care staff … Introduce yourself and copresenters: Name, position or title, and role related to advisor work.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/onboarding/onboarding_overview_impmodel_facnotes.docx
December 01, 2017 - It will take work, and it will take new work—work on the Comprehensive Unit-based Safety Program, or … members find value in the work they do. … on existing literature and includes two components, technical work and adaptive work. … Slide 10
Key Concepts: Technical and Adaptive Work
SAY:
Technical work is the long list of evidence-based … Adaptive work is the “intangible” components of work, like ensuring OR team members hold each other accountable