-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
September 01, 2012 - How well do you understand English? … During this hospital stay, how often did hospital staff explain things in a way you
could understand … Was this information easy to understand?
1
Yes
2
No
13. … Were the written instructions easy to understand?
1
Yes
2
No
15.
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
September 01, 2012 - How well do you understand English? … During this hospital stay, how often did hospital staff explain things in a way you
could understand … Was this information easy to understand?
1
Yes
2
No
13. … Were the written instructions easy to understand?
1
Yes
2
No
15.
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
September 01, 2012 - How well do you understand English? … During this hospital stay, how often did hospital staff explain things in a way you
could understand … Was this information easy to understand?
1
Yes
2
No
13. … Were the written instructions easy to understand?
1
Yes
2
No
15.
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
September 01, 2012 - How well do you understand English? … During this hospital stay, how often did hospital staff explain things in a way you
could understand … Was this information easy to understand?
1
Yes
2
No
13. … Were the written instructions easy to understand?
1
Yes
2
No
15.
-
cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
September 01, 2012 - How well do you understand English? … During this hospital stay, how often did hospital staff explain things in a way you
could understand … Was this information easy to understand?
1
Yes
2
No
13. … Were the written instructions easy to understand?
1
Yes
2
No
15.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-facnotes.docx
May 01, 2017 - Complex feedback is difficult to understand. … Can you help me understand why that didn’t happen? … Slide 22
SAY:
Avoid assuming you understand people’s actions. … Can you help me understand why you did this?” … Can you help me understand what happened?”
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - 78.7
content
Written visit summary was useful FECC-10 86.0 87.8 87.2 85.2
and easy to understand … summary content
Written hospitalization summary FECC-13 93.1 92.5 85.7 92.3
was easy to understand … Messaging
Appropriate written visit
summary content
Written visit summary was
useful and easy to understand … Written hospitalization
summary was easy to
understand
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - 78.7
content
Written visit summary was useful FECC-10 86.0 87.8 87.2 85.2
and easy to understand … summary content
Written hospitalization summary FECC-13 93.1 92.5 85.7 92.3
was easy to understand … Messaging
Appropriate written visit
summary content
Written visit summary was
useful and easy to understand … Written hospitalization
summary was easy to
understand
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - 78.7
content
Written visit summary was useful FECC-10 86.0 87.8 87.2 85.2
and easy to understand … summary content
Written hospitalization summary FECC-13 93.1 92.5 85.7 92.3
was easy to understand … Messaging
Appropriate written visit
summary content
Written visit summary was
useful and easy to understand … Written hospitalization
summary was easy to
understand
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - 78.7
content
Written visit summary was useful FECC-10 86.0 87.8 87.2 85.2
and easy to understand … summary content
Written hospitalization summary FECC-13 93.1 92.5 85.7 92.3
was easy to understand … Messaging
Appropriate written visit
summary content
Written visit summary was
useful and easy to understand … Written hospitalization
summary was easy to
understand
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - 78.7
content
Written visit summary was useful FECC-10 86.0 87.8 87.2 85.2
and easy to understand … summary content
Written hospitalization summary FECC-13 93.1 92.5 85.7 92.3
was easy to understand … Messaging
Appropriate written visit
summary content
Written visit summary was
useful and easy to understand … Written hospitalization
summary was easy to
understand
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - 78.7
content
Written visit summary was useful FECC-10 86.0 87.8 87.2 85.2
and easy to understand … summary content
Written hospitalization summary FECC-13 93.1 92.5 85.7 92.3
was easy to understand … Messaging
Appropriate written visit
summary content
Written visit summary was
useful and easy to understand … Written hospitalization
summary was easy to
understand