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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=asc
Hospital
Health literacy
H-HL10
Doctors hard to understand … Health literacy
H-HL11
Doctors used medical words patient did not understand … H-HL21
Explanation of blood test, x-ray, or other test was easy to understand … literacy
H-HL23
Blood test, x-ray, or other test results were easy to understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=14&search_api_fulltext=&sort=desc
Hospital
Health literacy
H-HL3
Nurses hard to understand … Health literacy
H-HL4
Nurses used medical words patient did not understand … Hospital
Health literacy
H-HL10
Doctors hard to understand … Health literacy
H-HL11
Doctors used medical words patient did not understand
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool2a.html
April 01, 2024 - All staff members appreciate that we have a responsibility to make sure that patients can understand … Our practice assesses whether written materials are easy to understand. … Our practice's forms are easy to understand and fill out, collect only necessary information, and use … Our practice selects easy-to-understand and relevant materials for the waiting room and ensures that … All clinicians write precise instructions for taking medicine that are easy-to-understand (e.g., "take
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psnet.ahrq.gov/node/37154/psn-pdf
September 02, 2015 - Health Literacy and Patient Safety: Help Patients
Understand. Manual for Clinicians. 2nd ed. … https://psnet.ahrq.gov/issue/health-literacy-and-patient-safety-help-patients-understand-manual-clinicians … of health literacy and offers methods for clinicians to
communicate in ways patients will better understand … https://psnet.ahrq.gov/issue/health-literacy-and-patient-safety-help-patients-understand-manual-clinicians … -2nd-ed
https://psnet.ahrq.gov/issue/health-literacy-and-patient-safety-help-patients-understand-manual-clinicians
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool4d.docx
December 10, 2015 - Did this provider or staff member explain things in a way that was easy to understand? … Did this provider or staff member use medical words you did not understand?
Yes
No
3. … Were these instructions easy to understand?
Yes
No
7c.
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psnet.ahrq.gov/node/38418/psn-pdf
February 18, 2009 - Using snowball sampling method with nurses to
understand medication administration errors. … Using snowball sampling method with nurses to understand medication
administration errors. … https://psnet.ahrq.gov/issue/using-snowball-sampling-method-nurses-understand-medication-
administration-errors … https://psnet.ahrq.gov/issue/using-snowball-sampling-method-nurses-understand-medication-administration-errors … https://psnet.ahrq.gov/issue/using-snowball-sampling-method-nurses-understand-medication-administration-errors
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psnet.ahrq.gov/issue/exploring-physician-perspectives-residency-holdover-handoffs-qualitative-study-understand
April 27, 2015 - Exploring physician perspectives of residency holdover handoffs: a qualitative study to understand … Exploring Physician Perspectives of Residency Holdover Handoffs: A Qualitative Study to Understand an … Exploring Physician Perspectives of Residency Holdover Handoffs: A Qualitative Study to Understand an
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psnet.ahrq.gov/node/38922/psn-pdf
June 20, 2011 - Adverse events in medicine: easy to count, complicated
to understand, and complex to prevent. … Adverse events in medicine: easy to count, complicated to
understand, and complex to prevent. … https://psnet.ahrq.gov/issue/adverse-events-medicine-easy-count-complicated-understand-and-complex- … https://psnet.ahrq.gov/issue/adverse-events-medicine-easy-count-complicated-understand-and-complex-prevent … https://psnet.ahrq.gov/issue/adverse-events-medicine-easy-count-complicated-understand-and-complex-prevent
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www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool13.html
February 01, 2024 - Teach your staff to provide easy-to-understand explanations of common billing and insurance concepts … Develop an easy-to-understand brochure highlighting key elements of your practice, such as:
Contact … Consult Tool 11: Assess, Select, and Create Easy-to-Understand Materials for guidance on selecting … easy to understand and act on materials. … Show easy-to-understand educational programming if you have a television in your waiting room.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=6&search_api_fulltext=&sort=desc
P-HL34
Information about how much patient would have to pay for medicines was easy to understand … Health literacy
P-HL29
Coverage and benefits information was easy to understand … Health literacy
P-HL24
Health plan information was easy to understand … Health literacy
P-HL21
Information from customer service was easy to understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=12&search_api_fulltext=&sort=asc
Hospital
Health literacy
H-HL3
Nurses hard to understand … H-HL35
Information from hospital staff about taking care of self at home was easy to understand … H-HL37
Written instructions about how to take care of self at home were easy to understand … Health literacy
H-HL4
Nurses used medical words patient did not understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=4&search_api_fulltext=&sort=asc
P-HL18
Explanation of blood test, x-ray, or other test was easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … H-HL21
Explanation of blood test, x-ray, or other test was easy to understand … N-INF5
Explanation of what that medicine was for was easy for patient to understand
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effectivehealthcare.ahrq.gov/sites/default/files/related_files/models-care-adult-survivors-childhood-cancer-evidence-summary.pdf
February 01, 2022 - aware of the resources
available to help them, and can access relevant care and services” and “PCPs understand … a survivor’s history, know the survivor’s risks, recognize symptoms and problems,
understand the care … a
survivor’s history, know
the survivor’s risks,
recognize symptoms
and problems,
understand the … a
survivor’s history, know
the survivor’s risks,
recognize symptoms
and problems,
understand the … a
survivor’s history, know
the survivor’s risks,
recognize symptoms
and problems,
understand the
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effectivehealthcare-admin.ahrq.gov/sites/default/files/related_files/models-care-adult-survivors-childhood-cancer-evidence-summary.pdf
February 01, 2022 - aware of the resources
available to help them, and can access relevant care and services” and “PCPs understand … a survivor’s history, know the survivor’s risks, recognize symptoms and problems,
understand the care … a
survivor’s history, know
the survivor’s risks,
recognize symptoms
and problems,
understand the … a
survivor’s history, know
the survivor’s risks,
recognize symptoms
and problems,
understand the … a
survivor’s history, know
the survivor’s risks,
recognize symptoms
and problems,
understand the
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psnet.ahrq.gov/node/43911/psn-pdf
April 15, 2016 - Trust, temporality and systems: how do patients
understand patient safety in primary care? … Trust, temporality and systems: how do patients understand patient
safety in primary care? … https://psnet.ahrq.gov/issue/trust-temporality-and-systems-how-do-patients-understand-patient-safety- … largely built around a systems approach, this interview-based
qualitative study in England sought to understand … https://psnet.ahrq.gov/issue/trust-temporality-and-systems-how-do-patients-understand-patient-safety-primary-care
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psnet.ahrq.gov/node/37336/psn-pdf
January 05, 2012 - 'My five moments for hand hygiene': a user-centred
design approach to understand, train, monitor and … 'My five moments for hand hygiene': a user-centred design approach to
understand, train, monitor and … https://psnet.ahrq.gov/issue/my-five-moments-hand-hygiene-user-centred-design-approach-understand-
train-monitor-and-report … https://psnet.ahrq.gov/issue/my-five-moments-hand-hygiene-user-centred-design-approach-understand-train-monitor-and-report … https://psnet.ahrq.gov/issue/my-five-moments-hand-hygiene-user-centred-design-approach-understand-train-monitor-and-report
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www.ahrq.gov/talkingquality/resources/writing/tip2.html
July 01, 2011 - with background information readers will need and provide definitions of important terms to help them understand … To do this, ask yourself: What do people need to know first to understand the rest of the material in … For example, you understand that quality varies, but you may need to point out that variation to your … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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www.ahrq.gov/hai/tools/perinatal-care/modules/teamwork/learn-about-cusp-slides.html
May 01, 2017 - Understand the Science of Safety.
Sensemaking and Learn From Defects. … Understand the Science of Safety
Step 2. Create a guiding coalition. … Understand the Science of Safety
Identify Defects Through Sensemaking
Image: TeamSTEPPS penguin … Identify Defects Through Sensemaking
Understand the Science of Safety
Step 3. … Understand the Science of Safety
Step 8. Develop a communication plan.
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psnet.ahrq.gov/node/43966/psn-pdf
April 03, 2017 - TRIAD VII: do prehospital providers understand Physician
Orders for Life-Sustaining Treatment documents … TRIAD VII: do prehospital providers understand Physician
Orders for Life-Sustaining Treatment documents … https://psnet.ahrq.gov/issue/triad-vii-do-prehospital-providers-understand-physician-orders-life-sustaining … https://psnet.ahrq.gov/issue/triad-vii-do-prehospital-providers-understand-physician-orders-life-sustaining-treatment … https://psnet.ahrq.gov/issue/triad-vii-do-prehospital-providers-understand-physician-orders-life-sustaining-treatment
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psnet.ahrq.gov/node/42937/psn-pdf
February 12, 2014 - Using smart pumps to understand and evaluate clinician
practice patterns to ensure patient safety. … Using smart pumps to understand and evaluate clinician practice patterns to ensure
patient safety. … https://psnet.ahrq.gov/issue/using-smart-pumps-understand-and-evaluate-clinician-practice-patterns- … https://psnet.ahrq.gov/issue/using-smart-pumps-understand-and-evaluate-clinician-practice-patterns-ensure-patient-safety … https://psnet.ahrq.gov/issue/using-smart-pumps-understand-and-evaluate-clinician-practice-patterns-ensure-patient-safety