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pcmh.ahrq.gov/health-literacy/improve/precautions/tool3d.html
March 01, 2024 - (Choose all that apply)
When people can read and understand health information. … (Choose all that apply)
Ability to understand and use numbers.
Reading skills. … Ability to understand what is said.
Writing skills.
All the above. … True
False
How do you know when patients understand? (Choose all that apply.) … When they nod or say yes when you ask if they understand.
When they ask questions.
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pbrn.ahrq.gov/talkingquality/resources/writing/good-writing.html
July 01, 2011 - Information is clear if the audience for that information can understand it. … in background knowledge, literacy skills, and other characteristics that affect how easily they can understand … reading skills of consumers suggests that a large number of American adults would struggle to read and understand … audience, you may want to consider recruiting and training people who can help members of your audience understand … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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pcmh.ahrq.gov/talkingquality/resources/writing/good-writing.html
July 01, 2011 - Information is clear if the audience for that information can understand it. … in background knowledge, literacy skills, and other characteristics that affect how easily they can understand … reading skills of consumers suggests that a large number of American adults would struggle to read and understand … audience, you may want to consider recruiting and training people who can help members of your audience understand … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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pbrn.ahrq.gov/talkingquality/translate/index.html
February 01, 2016 - The job of report sponsors is to present scores in a way that makes them engaging, easy to understand … approaches for developing valid and reliable scores that are fair to providers and easy for people to understand … that translate medical terminology into plain English, and provide other information to help users understand … Understand how to organize measures and scores into digestible quantities and help people quickly get
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pcmh.ahrq.gov/talkingquality/translate/index.html
February 01, 2016 - The job of report sponsors is to present scores in a way that makes them engaging, easy to understand … approaches for developing valid and reliable scores that are fair to providers and easy for people to understand … that translate medical terminology into plain English, and provide other information to help users understand … Understand how to organize measures and scores into digestible quantities and help people quickly get
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
January 01, 2018 - In the last 6 months, how often did this provider use medical words you did not understand? … In the last 6 months, how often did this provider give you easy to understand information about these … In the last 6 months, how often were these instructions easy to understand? … In the last 6 months, how often did this provider give you easy to understand instructions about how … In the last 6 months, how often was the explanation of what the test was for easy to understand?
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=desc
Plan
Health literacy
P-HL6
Personal doctor gave easy to understand … literacy
P-HL54
Information on the health plan's Website was easy to understand … Health literacy
P-HL50
Information about how to stay healthy was easy to understand … Information about how much patient would have to pay for special services or equipment was easy to understand … P-HL40
Information about how to make a complaint to the health plan was easy to understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/esrd/patfamengagement/universalpatientcompact.pdf
January 01, 2010 - plans
y Listen to you and answer your questions
y Provide information to you in a way you can
understand … treat me
y Learn all that I can about my condition
y Participate in decisions about my care
y Understand … the best of my
ability
y Tell you what medications I am taking
y Ask questions when I do not understand … and
until I do understand
y Communicate any problems I have with the
plan for my care
y Tell you
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www.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
September 01, 2020 - When do patients need to use and understand health numbers?
Slide 44. … Patients need to understand numbers when:
Slide 45. … Patients need to understand numbers when:
Slide 46. … Present numbers in a way your patients can understand—Read aloud
Slide 48. … Make sure you present the information in a way your patients understand.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
May 24, 2013 - your care
• Ask about and listen to
your concerns
• Explain things in a way that
you can understand … • Make sure you understand what
doctors and nurses tell you. … • Ask questions until you
understand the answers. Make
sure you get the information you
need.
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/sampleagenda.html
March 01, 2013 - 10:30
Break
10:30 - 12:15
Discharge Educator Training
Objectives:
Understand … Understand the discharge educator role.
Review the implementation tools. … implementing the RED.
2:30 - 3:30
Workstation Training
Objectives:
Understand … 45
Break
3:45 - 4:30
Postdischarge Followup Phone Call
Objectives:
Understand
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www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/sampleagenda.html
March 01, 2013 - 10:30
Break
10:30 - 12:15
Discharge Educator Training
Objectives:
Understand … Understand the discharge educator role.
Review the implementation tools. … implementing the RED.
2:30 - 3:30
Workstation Training
Objectives:
Understand … 45
Break
3:45 - 4:30
Postdischarge Followup Phone Call
Objectives:
Understand
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/coaching-fac-notes.html
October 01, 2020 - Complex feedback is difficult to understand. … Can you help me understand why that didn’t happen? … Slide 23: Avoid Assuming You Understand People’s Actions
Say:
Avoid assuming you understand people … Can you help me understand why you did this?” … Can you help me understand what happened?"
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/new_model_thinking.pdf
February 01, 2014 - A New Classification System to Understand Harms
The Research Center for Clinical Preventive Services … In the article they proposed a “taxonomy of harms” to help providers and patients better understand … benefits
Encourage clinicians to discuss harms with patients
Help patients and the public better understand … Clinical Preventive Services
The Harms of Screening: an Unseen Problem
A New Classification System to Understand
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www.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
March 01, 2018 - Well Health Professionals Communicate
Q36 Provider explained things in a way that was easy to understand … time with patient
Q41 Provider explained the purpose of medicines in a way that was easy to understand … Q43 Provider explained in a way that was easy to understand what to do if illness or health … blood test, x ray, or other test
Q46 Provider explained test results in a way that was easy to understand
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psnet.ahrq.gov/issue/using-snowball-sampling-method-nurses-understand-medication-administration-errors
August 02, 2011 - Study
Using snowball sampling method with nurses to understand medication administration … Using snowball sampling method with nurses to understand medication administration errors. … Using snowball sampling method with nurses to understand medication administration errors.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - about your care
0TAsk0T about and listen to
your concerns
0TExplain0T things in a way that
you can understand … Don’t assume we know everything about you.
0TMake sure you understand what doctors and nurses tell you … what they say in
your own words to make sure they explained things well.
0TAsk questions until you understand
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www.ahrq.gov/hai/cusp/modules/learn/sl-cusp.html
December 01, 2012 - Understand the Science of Safety
Slide 22. System-Level Factors Impact Safety
Slide 23. … Identify Defects Through Sensemaking
Understand the Science of Safety
Step 3. … Understand the Science of Safety
Step 8. Develop a communication plan. … Understand the Science of Safety.
Identify Defects through Sensemaking. … Assemble the Team
Understand the importance of your CUSP team.
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effectivehealthcare-admin.ahrq.gov/sites/default/files/related_files/cer-274-tethered-spinal-cord-disposition-comments.pdf
October 25, 2024 - This makes the list easy to
read and understand. … Thank you
Public Reviewer 1 Could you find and
understand the
results and
conclusions
Yes, the … results and conclusions in the tethered spinal
cord report are clearly presented and easy to
understand … Thank you
Public Reviewer 1 Could you find and
understand the
results and
conclusions
The results … Thank you
Public Reviewer 1 Could you find and
understand the
results and
conclusions
The discussion
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool13.html
April 01, 2024 - Teach your staff to provide easy-to-understand explanations of common billing and insurance concepts … Develop an easy-to-understand brochure highlighting key elements of your practice, such as:
Contact … Consult Tool 11: Assess, Select, and Create Easy-to-Understand Materials for guidance on selecting … easy to understand and act on materials. … Show easy-to-understand educational programming if you have a television in your waiting room.