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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=17&search_api_fulltext=&sort=desc
P-HL11
Instructions about specific illness or health condition were easy to understand … literacy
P-HL54
Information on the health plan's Website was easy to understand … H-HL35
Information from hospital staff about taking care of self at home was easy to understand … Health literacy
P-HL21
Information from customer service was easy to understand … Information about how much patient would have to pay for special services or equipment was easy to understand
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www.ahrq.gov/health-literacy/improve/precautions/tool23a.html
April 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Do you think it is important for patients to understand the cost of services when making healthcare decisions … _______
Does our practice have materials that explain costs in a way that is easy for patients to understand … ., materials, tools, training) would help our practice explain costs in a way patients could easily understand
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www.cpsi.ahrq.gov/health-literacy/patient-education/pemat5.html
November 01, 2020 - When numbers are used, they should be clear and easy to understand. … Examples
CHOOSE "AGREE"—Easy to understand: There’s a very small chance that you could have a heart … CHOOSE "DISAGREE"—Hard to understand : The risk of having a heart attack because you take this medicine … CHOOSE "AGREE"—Easy to understand: Take 1 pill in the morning and 1 pill at night. … CHOOSE "DISAGREE"—Hard to understand : Take twice daily.
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www.talkingquality.ahrq.gov/health-literacy/patient-education/pemat5.html
November 01, 2020 - When numbers are used, they should be clear and easy to understand. … Examples
CHOOSE "AGREE"—Easy to understand: There’s a very small chance that you could have a heart … CHOOSE "DISAGREE"—Hard to understand : The risk of having a heart attack because you take this medicine … CHOOSE "AGREE"—Easy to understand: Take 1 pill in the morning and 1 pill at night. … CHOOSE "DISAGREE"—Hard to understand : Take twice daily.
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www.qualitymeasures.ahrq.gov/health-literacy/patient-education/pemat5.html
November 01, 2020 - When numbers are used, they should be clear and easy to understand. … Examples
CHOOSE "AGREE"—Easy to understand: There’s a very small chance that you could have a heart … CHOOSE "DISAGREE"—Hard to understand : The risk of having a heart attack because you take this medicine … CHOOSE "AGREE"—Easy to understand: Take 1 pill in the morning and 1 pill at night. … CHOOSE "DISAGREE"—Hard to understand : Take twice daily.
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ce.effectivehealthcare.ahrq.gov/health-literacy/patient-education/pemat5.html
November 01, 2020 - When numbers are used, they should be clear and easy to understand. … Examples
CHOOSE "AGREE"—Easy to understand: There’s a very small chance that you could have a heart … CHOOSE "DISAGREE"—Hard to understand : The risk of having a heart attack because you take this medicine … CHOOSE "AGREE"—Easy to understand: Take 1 pill in the morning and 1 pill at night. … CHOOSE "DISAGREE"—Hard to understand : Take twice daily.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/tool3a/literacy-tool3a.pptx
January 01, 2020 - Some people don’t understand how to get medications refilled. … The patient must understand, remember, and act on that information. … And of course we always expect that they will understand their insurance. … Can you tell me in your words how you understand the plan?” … Do you understand?
Do you have any questions?
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=desc
Topics
Sort ascending
P-HL14
Personal doctor gave easy to understand … Plan
Health literacy
P-HL15
Personal doctor gave easy to understand … P-HL18
Explanation of blood test, x-ray, or other test was easy to understand … Health literacy
P-HL21
Information from customer service was easy to understand … Health literacy
P-HL29
Coverage and benefits information was easy to understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=desc
Clinician & Group
Health literacy
C-HL7
Provider gave easy to understand … literacy
C-HL20
Results of blood test, x-ray, or other test were easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … Clinician & Group
Health literacy
C-HL16
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL15
Provider gave easy to understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=17&search_api_fulltext=&sort=desc
Survey
Topics
Sort ascending
C-HL15
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL16
Provider gave easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … literacy
C-HL20
Results of blood test, x-ray, or other test were easy to understand … Plan
Health literacy
P-HL6
Personal doctor gave easy to understand
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=7&search_api_fulltext=&sort=asc
Sort descending
C-HL2
Provider used medical words patient did not understand … Clinician & Group
Health literacy
C-HL7
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL15
Provider gave easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … literacy
C-HL20
Results of blood test, x-ray, or other test were easy to understand
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www.ahrq.gov/health-literacy/improve/precautions/quick.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Tool 8 )
I want to be confident that I am speaking to patients in a way that is easy for them to understand … Communicate Clearly ( Tool 4 )
I want to be confident that patients understand what they need to
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool11.pdf
January 22, 2016 - Assessing, selecting, and creating easy-to-understand
forms and educational materials can help you … Assess whether patient materials are easy to read and understand. … Others examine a broad array of features that can make materials easy to
understand. … It provides separate measures of how easy materials are to
understand and to act on. … Having patients sign something they don’t understand isn’t legally binding, however.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=20
October 26, 2023 - Hospital
Health literacy
H-HL3
Nurses hard to understand … Health literacy
H-HL4
Nurses used medical words patient did not understand … Hospital
Health literacy
H-HL10
Doctors hard to understand … Health literacy
H-HL11
Doctors used medical words patient did not understand … H-HL21
Explanation of blood test, x-ray, or other test was easy to understand
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
Health literacy
P-HL2
Personal doctor used medical words patient did not understand … Plan
Health literacy
P-HL6
Personal doctor gave easy to understand … Plan
Health literacy
P-HL14
Personal doctor gave easy to understand … Plan
Health literacy
P-HL15
Personal doctor gave easy to understand … P-HL18
Explanation of blood test, x-ray, or other test was easy to understand
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-science-safety.pptx
May 01, 2017 - Monitoring for Perinatal Safety: Under the Science of Safety
AHRQ Safety Program for Perinatal Care
Understand … and divergent thinking7
Divergent thinking occurs during brainstorming sessions and when trying to understand … Components and Process of Communication8
15
AHRQ Safety Program for Perinatal Care
Science of Safety
Understand … the Science of Safety:
What the Team Must Do
Develop a plan so all staff on your unit view the Understand
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-science-safety.pptx
May 01, 2017 - Monitoring for Perinatal Safety: Under the Science of Safety
AHRQ Safety Program for Perinatal Care
Understand … and divergent thinking7
Divergent thinking occurs during brainstorming sessions and when trying to understand … Components and Process of Communication8
15
AHRQ Safety Program for Perinatal Care
Science of Safety
Understand … the Science of Safety:
What the Team Must Do
Develop a plan so all staff on your unit view the Understand
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-science-safety.pptx
May 01, 2017 - Monitoring for Perinatal Safety: Under the Science of Safety
AHRQ Safety Program for Perinatal Care
Understand … and divergent thinking7
Divergent thinking occurs during brainstorming sessions and when trying to understand … Components and Process of Communication8
15
AHRQ Safety Program for Perinatal Care
Science of Safety
Understand … the Science of Safety:
What the Team Must Do
Develop a plan so all staff on your unit view the Understand
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-science-safety.pptx
May 01, 2017 - Monitoring for Perinatal Safety: Under the Science of Safety
AHRQ Safety Program for Perinatal Care
Understand … and divergent thinking7
Divergent thinking occurs during brainstorming sessions and when trying to understand … Components and Process of Communication8
15
AHRQ Safety Program for Perinatal Care
Science of Safety
Understand … the Science of Safety:
What the Team Must Do
Develop a plan so all staff on your unit view the Understand
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-science-safety.pptx
May 01, 2017 - Monitoring for Perinatal Safety: Under the Science of Safety
AHRQ Safety Program for Perinatal Care
Understand … and divergent thinking7
Divergent thinking occurs during brainstorming sessions and when trying to understand … Components and Process of Communication8
15
AHRQ Safety Program for Perinatal Care
Science of Safety
Understand … the Science of Safety:
What the Team Must Do
Develop a plan so all staff on your unit view the Understand