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  1. www.talkingquality.ahrq.gov/hai/cusp/modules/download/index.html
    December 01, 2012 - Modules Learn About CUSP Assemble the Team Engage the Senior Executive UnderstandUnderstand the Science of Safety 137 MB 1 min., 15 sec. … Understand the Science of Safety (6 video clips) 190 MB 1 min., 45 sec.
  2. www.talkingquality.ahrq.gov/teamstepps-program/curriculum/situation/tools/index.html
    June 01, 2023 - Concepts and Tools This section contains explanations and illustrations to help you better understand … Know and understand where to focus attention. Know and understand the treatment plan. … Ideally, patients and providers have the same set of facts, understand each other’s values (e.g., risk … Helping team members understand each other’s roles and how they relate to each other. 
  3. www.talkingquality.ahrq.gov/talkingquality/resources/design/testing.html
    September 01, 2019 - Check on how hard or easy it is for people to understand the chart and make appropriate comparisons. … Don't ask directly for an opinion about whether the chart is easy to understand, because they may not … Give them some tasks to do that will help demonstrate whether they are able to understand and apply the
  4. www.talkingquality.ahrq.gov/news/blog/ahrqviews/hard-questions-about-telehealth.html
    June 01, 2021 - We must better understand the dimensions and factors contributing to healthcare’s digital divide . … We will also want to understand how virtual visits and remote monitoring are best integrated with in-person … And that means expanding the research and evaluation to understand it better.
  5. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
    May 12, 2016 - stay, how often did your child’s doctors explain things in a way that was easy for your child to understand … hospital stay, how often did your child’s nurses explain things to you in a way that was easy to understand … hospital stay, how often did your child’s doctors explain things to you in a way that was easy to understand … Before your child left the hospital, did a provider explain in a way that was easy to understand when … Before your child left the hospital, did a provider explain in a way that was easy to understand what
  6. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
    March 20, 2017 - Child Hospital Survey Document No. 909 Page 2 developers: it is difficult for most people to understand … asked how often nurses listened carefully to the parent, explained things to the parent in an easy-to-understand … asked how often nurses listened carefully to the child, explained things to the child in an easy-to-understand … Nurses listened carefully to child Q9 Nurses explained things to child in a way that was easy to understand … asked how often doctors listened carefully to the child, explained things to the child in an easy-to-understand
  7. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-17-introducing-a-practice-to-pf.pdf
    September 01, 2015 - ............................................................................................... 2 Understand … help with many things, but often it is only toward the end of facilitation that practices really understandUnderstand Facilitation Versus Consultation Most practices are used to working with consultants who … Several strategies are effective for helping practices understand how to work with you: • Ask about … Understand Facilitation Versus Consultation Teach the Practice How To Work With You Keep Leadership
  8. www.talkingquality.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
    September 01, 2020 - When possible, share easy-to-understand results with your patients ahead of time. … As clinicians, we often use medical terms that most patients will not understand. … Don't expect patients to read and understand a translated form on their own. … Use easy-to-understand print materials to support learning. … But not everyone will understand percentages.
  9. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cooperative-context-external.pdf
    January 01, 2016 - Identifying these factors will help future investigators and implementers understand what affected the … influenced the external support your team provided to practices and what factors would be helpful to understand … BOTTOM LINE: We want to understand how particular circumstances in your region influenced your Cooperative … It is important to assess context at multiple phases of the project so that we can better understand:
  10. www.talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-2.html
    September 01, 2020 - Help your patient understand that he or she is being invited to ask questions and discuss options with … It is important to explore what your patient may already know or understand about his or her condition … Try These Conversation Starters To Learn What Patients Know and Understand "What have you heard about … Use and explain appropriate visual aids (graphs, charts, pictographs) to help patients understand your … Strategies to help patients understand risks. BMJ 2003 Sep 27;327(7417):745-8. PMID: 14512489.
  11. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-j.pdf
    April 13, 2017 - I believe… It is really important to… I am pleased because… I am concerned… Can you help me understand … Opinion I think… I am concerned… It is really important to… Your Question Can you help me understand … Opinion I think… I am concerned… It is really important to… Your Question Can you help me understand … Opinion I think I am concerned… It is really important to… Your Question Can you help me understand
  12. Section 6B (pdf file)

    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
    December 29, 2017 - carefully to child .35 .73*** .19 .21 .16 .03 .25 -.03 .14 Q8 Nurses explain to child in easy to understand … carefully to child .56* .31 .32 .28 .10 .22 .04 .02 .33 Q11 Doctors explain to child in easy to understand … carefully to parent .57* .51 .21 .21 .28 .10 .25 .02 .20 Q14 Nurses explain to parent in easy to understand … to parent .70*** .26 .31 .23 .31 .18 .11 -.12 .09 Q17 Doctors explain to parent in easy to understand
  13. www.talkingquality.ahrq.gov/hai/cusp/videos/index.html
    September 01, 2019 - Executive's Characteristics Senior Executive Roles and Responsibilities Senior Executive's Role on the Team Understand … Improve Teamwork and Communication Briefing in Action Daily Goals Using the Daily Goals Checklist Understand
  14. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/keydriver-sfcollaborative.pdf
    January 24, 2018 - I ‐ Parents understand chronic management  of asthma. … [ASTHMA DIAGNOSIS AND ASSESSMENT AND MONITORING OF SEVERITY]  I ‐ Parents understand and administer 
  15. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Nurses listened carefully to parent Nurses explained things to parent in a way that was easy to understand … Doctors listened carefully to parent Doctors explained things to parent in a way that was easy to understand … Nurses listened carefully to child Nurses explained things to child in a way That was easy to understand … Doctors listened carefully to child Doctors explained things to child in a way That was easy to understand … Before your child left the hospital, did a provider explain in a way that was easy to understand when
  16. www.talkingquality.ahrq.gov/ncepcr/research/index.html
    January 01, 2024 - Initiatives For more than a decade, AHRQ has made major investments in research initiatives to better understand … Health Literacy Health information and services that match with patients' capacity to find, understand
  17. www.talkingquality.ahrq.gov/health-literacy/patient-education/pemat.html
    November 01, 2020 - It is designed as a guide to help determine whether patients will be able to understand and act on information … and A/V) Topic: Use of Numbers     Item 6: Numbers appearing in the material are clear and easy to understand
  18. www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
    May 01, 2017 - It will then discuss how to understand and measure engagement in your facility. … Patients may not understand the roles of different staff performing their surgery/procedure. … Professional Norms and Experiences If the provider has not had experience in or does not understand … Help the patient and family understand the health condition, procedure, and next steps in their care … by checking to see if things were explained well and if the patient and family understand.
  19. www.talkingquality.ahrq.gov/data/apcd/backgroundrpt/intro.html
    April 01, 2017 - to rise, more stakeholders are calling for such measures to be used as part of value assessments, to understand … as they assume greater financial responsibility. 4 Local data aggregated into APCDs can be used to understand … landscape: The goal of the environmental scan was to assess potential use cases for APCD measures and to understand
  20. www.talkingquality.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
    April 01, 2018 - Q4          Before your surgery, did anyone in this surgeon's office give you easy to understand instructions … Q28        Did anyone in this surgeon's office give you easy to understand instructions about what to … Q22        Did this anesthesiologist answer your questions in a way that was easy to understand?

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