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www.talkingquality.ahrq.gov/downloads/pub/advances/vol4/Miranda.pdf
July 01, 2004 - Researchers tested the resulting patient fact sheet with physicians to
better understand their potential … Step one: ask questions if you have doubts or concerns
• Ask questions and make sure you understand … • Take a relative or friend with you to help you ask questions and
understand the answers. … • Be sure you understand the instructions you get about follow-up
care when you leave the hospital … The step encourages patients to work actively to understand the surgery,
recovery, and coordination
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_checklist_version_Final.pdf
October 01, 2016 - • Before taking an antibiotic, it is important to understand how antibiotics could harm or hurt
your … – First, we share information and help you understand the risks of antibiotics.
– Second, we have an
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www.talkingquality.ahrq.gov/teamstepps/readiness/index.html
August 01, 2015 - Answering these questions can help your institution understand its level of readiness to initiate the … Leaders needs to understand the requirements of the program (e.g., trainer preparation and training, … In addition, it is important for leaders to understand their role in sponsoring, evaluating, enabling
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www.talkingquality.ahrq.gov/talkingquality/translate/labels/measures.html
July 01, 2016 - Consumers needed longer phrases like “Getting care quickly” and “Getting care when you need it” to understand … In some data presentations, the label alone will be enough information for users to understand the data
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-nw.pdf
August 23, 2018 - The next three questions help us understand your perceptions of how your practice addresses patients’ … Your anonymous responses will be used in aggregate with others to help better understand your practice
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady
6
Overview of AHRQ’s Patient Safety
Priorities and Programs
Jeff Brady, MD, MPH
Director, Center for Quality Improvement and Patient Safety,
Agency for Healthcare Research and Quality (AHRQ)
Rear Admiral, Assistant Surgeon General, U.S. Public Health Ser…
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
10
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient
Safety Culture (SOPS)
Westat
What is Patient Safety Culture?
11
12
AHRQ Surveys on Patient Safety Culture
Surveys of providers and st…
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www.talkingquality.ahrq.gov/sites/default/files/publications/files/pemat-p.pdf
October 01, 2013 - Disagree=0, Agree=1
Topic: Use of Numbers
6 Numbers appearing in the material are clear and
easy to understand
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www.talkingquality.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapc.html
April 01, 2018 - Please sign below that you have reviewed this information, understand it, and agree to it. … I have reviewed the information above, understand it, and agree to abide by it.
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www.talkingquality.ahrq.gov/topics/index.html?page=1
January 01, 2012 - occurs when health information and services created for the public match with people's capacity to find, understand … literacy resources help health care professionals and delivery organizations make information easier to understand
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www.talkingquality.ahrq.gov/es/topics/index.html?page=1
January 01, 2012 - occurs when health information and services created for the public match with people's capacity to find, understand … literacy resources help health care professionals and delivery organizations make information easier to understand
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www.talkingquality.ahrq.gov/talkingquality/translate/organize/type.html
February 01, 2016 - within each category will have a clear relationship to each other, and could therefore be easier to understand … Moreover, it is not clear that this model helps them understand quality measures.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-leaders-training.pdf
January 18, 2017 - When patients and their families understand the benefits, harms, and risks of treatment
in advance, … Some patients may also not understand that they can
say “no” to a specific treatment. … If the patient did not understand the information presented, it becomes a patient safety problem,
and … Courts have held that providing information when the patient doesn’t understand does not
constitute … • Is able to understand key information about his or her condition; the treatment options;
and their
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www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-fac-guide.html
July 01, 2023 - Understand the Science of Safety.
Sensemaking and Learn From Defects. … Aligning Kotter's change model with CUSP, the "Understand the Science of Safety" module helps you build … You can communicate the concept using the tools in the "Understand the Science of Safety" and "Identify … Slide 13: Understand Just Culture
Do:
Play the video. … In a punitive culture that does not strive to understand potential underlying reasons for at-risk behaviors
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - By incorporating the narrative questions into the Child Hospital Survey, survey users
can better understand … This information helps providers
understand what is working well and what may need improvement. … Hearing from parents in their own words helps hospitals better
understand what’s working well and what … To understand children’s and parents’ experiences, it is
important to ensure that all groups can participate
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-facilitator-guide.docx
May 01, 2017 - module, the first program pillar includes the following modules:
Assemble the Team/Engage Leadership
Understand … Aligning Kotter’s change model with CUSP, the “Understand the Science of Safety” module helps you build … You can communicate the concept using the tools in the “Understand the Science of Safety” and “Identify … Engage Leadership,” “Identify Defects Through Sensemaking,” “Implement Teamwork and Communication,” and “Understand … In a punitive culture that does not strive to understand potential underlying reasons for at-risk behaviors
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www.talkingquality.ahrq.gov/sites/default/files/publications/files/pemat_form.xls
November 01, 2013 - you select from the many patient education materials available to determine those that are easier to understand … Numbers appearing in the material are clear and easy to understand.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-6.pdf
March 09, 2018 - Messaging
FECC-9 Contents of written visit summary 6 0.50 0.86
FECC-10 Written visit summary easy to
understand
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www.talkingquality.ahrq.gov/sites/default/files/publications/files/pemat-av.pdf
October 01, 2013 - Patient Education Materials Assessment Tool for Audiovisual Materials (PEMAT-A/V)
Patient Education Materials Assessment Tool for Audiovisual Materials (PEMAT-AV) 1
Patient Education Materials Assessment Tool for Audiovisual
Materials (PEMAT-A/V)
How To Use the PEMAT To Assess a Material
There are seven steps …
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www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
August 01, 2022 - Upon arrival at the event location, attempt to understand "the whole" before examining each part. … It is important to understand how the work is normally performed, and those not involved can often give … they are part of a larger system and that to make the system safer, it is essential to understand the … It is an opportunity for everyone to understand the event, why it occurred, and confirm contributing … Just to remind everyone, the purpose of this meeting is to understand the system contributions to this