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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emotional-wellness-resources-qr-codes.docx
March 01, 2022 - Safe Call Now connects you with trained staff who understand the demands of your job.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emotional-wellness-resources-electronic.docx
March 01, 2022 - Safe Call Now connects you with trained staff who understand the demands of your job. https://www.safecallnowusa.org
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
June 25, 2014 - Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work?
www.cahps.ahrq.gov
Part Two
How can we improve the
collection of patient comments?
21
www.cahps.ahrq.gov
Learning from Patient Comments:
From Anecdote to Science
OUR GOAL FOR THE RESEARCH AND
OUR ASPIRATION F…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
March 01, 2021 - • Print and review the care plan with the patient and family to ensure they understand it and
address
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-dorr-samal.pdf
May 19, 2020 - Hartford
Foundation, NLM, AHRQ, and
Gordon and Betty Moore
Foundation
What data are needed to understand … What data are needed to understand care and outcomes for people with MCCs?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/about/primary-care-research-conference-proceedings.pdf
January 01, 2023 - • How can we understand why people seek primary care? What are
the expectations? … • How do we understand the drivers of health inequities? … • How can we use data to understand multi-level interventions? … 26
• There should be a method to understand why patients seek different care types. … “We need to understand how other providers file and utilize information.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cusp-team-slides.pptx
April 01, 2022 - Provides a framework that is strengthened by leveraging diverse viewpoints and expertise
Helps the team understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.docx
May 01, 2017 - Implement Teamwork and Communication module of the AHRQ Safety Program for Perinatal Care will help you understand … It uses plain language, such as layman’s terms, that patients and their families can easily understand … Slide 8
SAY:
Using the Shadowing Another Professional tool is a way to examine and understand the … Verbal communication—You cannot assume that the person obtaining responsibility will read or understand … One tool that will help the L&D unit team understand teamwork and communication is the Team Checkup Tool
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - When you ask patients, “Do you understand?” … they generally nod their heads, whether or not they understand.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/iowa-case-study.pdf
January 29, 2021 - that
many clinicians had reservations about some of the key items in the
measure, so they worked to understand … dyad sought the support of the
discharge instructions education committee – these nurses helped them understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck4/slidedeck4.pptx
March 01, 2011 - patients to ask question and increase dialogue with their healthcare providers, by encouraging patients to understand … medication record tool
ASHP’s My Medicine List
Use a pill box for the patient’s medications
Help a patient understand … patients to ask question and increase dialogue with their healthcare providers, by encouraging patients to understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-presenting-data.pdf
May 17, 2021 - Keep tables small so each table is easy to read and understand. … The 5 stages of grief is a useful
framework for helping you understand a practice’s reactions.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-slides.pptx
June 01, 2021 - 5 Steps for Improving the Culture of Patient Safety
Engage leadership for support and collaboration
Understand … Communication, Continued2
Decode
Message Medium
Encode
7
Message Received
Message to send
“I understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-ginsberg.pdf
January 01, 2012 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - GINSBERG
Background and Overview:
Value and Efficiency in Healthcare
Caren Ginsberg, PhD
Director, CAHPS Division
Agency for Healthcare Research and Quality
8
Value and Efficiency in Health Care
Best Care at Lower Cost: The Path to Con…
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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-slides.html
June 01, 2017 - "
(2) Type 2: Supervisor works with staff to understand the cause of the problem and acts to prevent … Understand the tools for root cause analysis that your center applies to investigate and document harm
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
June 01, 2021 - Suggest other alternatives
Consequences should
be stated and consensus
should be reached
I understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule5.pptx
February 06, 2006 - status of the patient that we could follow to ensure that our patient is in good hands, and we all understand … where to focus attention
Know and understand the plan
Inform team members the plan has changed
Module … where to focus attention; know and understand the plan; and inform team members the plan has changed … Seems that someone didn't get or understand the memo. … Here's an exercise to illustrate and to let you understand this point.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruprev/erepguide_slides.pptx
December 01, 2014 - PowerPoint Presentation
AHRQ’s Safety Program for Nursing Homes:
On-Time Pressure Ulcer Prevention
Facilitator Training
Introduction to Pressure Ulcer Prevention Reports
Pressure Ulcer Prevention
Electronic Reports
Electronic Reports
Nutrition Risk Reports: High and Medium Risk
Weight Summary Report
Trigger Summa…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/implementing-automatic-referral-implementation-guide.pdf
March 01, 2023 - • A QI Leader will understand challenges associated with a quality improvement
project and can lend … • Failure to understand the principles of change management. … Too much
training takes place before users have a context to understand it.
• Failure to assure that … Work with IT to understand:
• Does the current system have the means for AR? … However, you'll also need to explain this decision to cardiologists
so they understand that they may
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
May 01, 2017 - Family Engagement module
focuses on an important topic: making sure
patients and their family members understand … patients face when they
are in the hospital can help labor and delivery
or L&D unit staff better understand … • Patients may not understand the roles
of different staff on their care team. … For example—
• Clinicians and nurses can work with a
doula to better understand the patient’s
birth