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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=desc
Clinician & Group
Health literacy
C-HL7
Provider gave easy to understand … literacy
C-HL20
Results of blood test, x-ray, or other test were easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … Clinician & Group
Health literacy
C-HL16
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL15
Provider gave easy to understand
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www.qualitymeasures.ahrq.gov/hai/tools/surgery/guide-surg-comp.html
December 01, 2017 - Site Infection Investigation Tool ( Word , 1.8 MB)
This tool will help your safety program team understand … Surgical Skin Preparation Audit Tool ( Word , 1.57 MB)
This tool will help your team understand how … Antibiotic Audit Tool ( Word , 1.6 MB)
This tool will help your safety program team understand how … Normothermia Audit Tool ( Word , 1.59 MB)
This tool will help your safety program team understand … Additional Resources
Barrier Identification and Mitigation Tool ( Word , 1.73 MB)
Understand where
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - Family or friends can:
Give you comfort and support
Help you keep track of and understand information … Let doctors and nurses know right away if there is something you do not understand. … You can say, “I’m not sure I understand what you just said. Can you tell me again?” … Keep asking until you understand. … If you got an answer but still do not understand, please ask again.
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www.qualitymeasures.ahrq.gov/health-literacy/about/index.html
January 01, 2024 - started to take responsibility to ensure that everyone, especially the vulnerable, is able to find, understand … Personal Health Literacy is the degree to which individuals have the ability to find, understand, and … Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand
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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool5.html
February 01, 2024 - Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … "Do you understand?" and "Does that make sense?" are NOT teach-back questions. … Patients are likely to answer "yes" whether they understand or not.
Use the show-me method. … I had no idea she did not understand.… I was so wrapped up in delivering the message that I did not … For example, staff making appointments may use it to ensure that patients understand what is required
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www.qualitymeasures.ahrq.gov/health-literacy/patient-education/index.html
January 01, 2024 - Sign up: Health Literacy and Shared Decision Making updates
Healthcare works best when patients understand … However, materials are frequently difficult for patients and families to understand. … Make improvements by:
Developing a process to Assess, Select, and Create Easy-to-Understand Materials … strategy to ensure that you have explained information clearly so that patients and their families understand … modules--teach strategies that healthcare organizations and care teams can use to ensure that people understand
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www.qualitymeasures.ahrq.gov/talkingquality/explain/communicate/framework.html
December 01, 2022 - public may not have a clear “mental model” of healthcare quality, which can make it hard for them to understand … To overcome these common barriers, you can provide a simple framework that will help people understand … Consumers seem to understand the following three phrases, which address virtually all of the measures
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www.qualitymeasures.ahrq.gov/talkingquality/translate/display/index.html
May 01, 2019 - It also needs to be accurate and easy to understand. … The golden rule of chart design is as follows: If people need a lot of explanation to understand your … The ability of consumers to understand and interpret the symbols will play a large role in determining … People generally understand that more symbols—for example, more stars—convey better performance. … Limit the Size of Tables
Anyone who has tried to understand a table that shows the benefits offered
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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool11d.html
March 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … I understand that:
[name of clinic or doctor’s office] will send my medical information to my insurance … I understand:
I have the right to say not to any treatment or procedure.
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www.qualitymeasures.ahrq.gov/health-literacy/patient-education/pemat7.html
November 01, 2020 - Arrows
Taken from CDC, Simply Put: A Guide for Creating Easy-To-Understand Materials . http://www.cdc.gov … are overcrowded with words or have text that flashes briefly on the screen are difficult to read and understand … The narrator or voiceover should not be speaking too fast nor should it be garbled or hard to understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
May 08, 2017 - In the last 12 months, how often were these instructions easy to understand? … Was the information about how your health plan works easy to understand? … Was the information about your health plan’s coverage and benefits easy to understand? … Was the information about how to stay healthy easy to understand? … Was the information on your health plan's Website easy to understand?
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=6&search_api_fulltext=&sort=asc
C-HL20
Results of blood test, x-ray, or other test were easy to understand … Clinician & Group
Health literacy
C-HL16
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL15
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL7
Provider gave easy to understand … C-HL12
Instructions about specific illness or health condition were easy to understand
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www.qualitymeasures.ahrq.gov/hai/cusp/modules/learn/sl-cusp.html
December 01, 2012 - Understand the Science of Safety Slide 22. System-Level Factors Impact Safety Slide 23. … Identify Defects Through Sensemaking
Understand the Science of Safety
Step 3. … Understand the Science of Safety
Step 8. Develop a communication plan. … Understand the Science of Safety.
Identify Defects through Sensemaking. … Assemble the Team
Understand the importance of your CUSP team.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
May 01, 2017 - In the last 6 months, how often did this provider use medical words you did not understand? … In the last 6 months, how often did this provider give you easy to understand information about these … In the last 6 months, how often were these instructions easy to understand? … In the last 6 months, how often did this provider give you easy to understand instructions about how … In the last 6 months, how often was the explanation of what the test was for easy to understand?
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
October 01, 2023 - During this hospital stay, how often did nurses use medical words you did not understand?
… During this hospital stay, how often did doctors use medical words you did not understand?
… How often was the explanation of what the test was for easy to understand?
… How often were the results of your blood test, x-ray, or other test easy to understand?
… Was this information about how to take care of yourself at home easy to understand?
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=7&search_api_fulltext=&sort=desc
Topics
P-HL20
Results of blood test, x-ray, or other test were easy to understand … Health literacy
P-HL2
Personal doctor used medical words patient did not understand … P-HL18
Explanation of blood test, x-ray, or other test was easy to understand … Plan
Health literacy
P-HL15
Personal doctor gave easy to understand … Plan
Health literacy
P-HL14
Personal doctor gave easy to understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp.pptx
May 01, 2017 - Program for Perinatal Care
SPPC CUSP Modules
Learn About CUSP
Assemble the Team/Engage Leadership
Understand … Understand the Science of Safety
Step 2. Create a guiding coalition. … Identify Defects Through Sensemaking
Understand the Science of Safety
Step 3. Define the aims. … Identify Defects Through Sensemaking Understand the Science of Safety
25
Learn About CUSP
AHRQ Safety … Understand the Science of Safety
Step 8. Develop a communication plan.
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/informed-choice.html
May 01, 2023 - Professionals
Sign up: Health Literacy and Cultural Competence updates
Many individuals do not understand … , engaging communication strategies that hospitals and clinical teams can use to ensure that people understand … What to consider when establishing libraries of easy-to-understand informed consent forms and high quality
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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/index.html
March 01, 2024 - Toolkit offers evidence-based guidance to help healthcare providers make health information easier to understand … Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand … Personal Health Literacy is the degree to which individuals have the ability to find, understand, and … universal precautions—the structuring of health information and services in ways that everyone can understand
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www.qualitymeasures.ahrq.gov/hai/cusp/modules/index.html
August 01, 2019 - Modules
Learn About CUSP
Assemble the Team
Engage the Senior Executive
Understand … Understand the Science of Safety
The Understand the Science of Safety module of the CUSP Toolkit … Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand