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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/facilitator-notes.docx
March 01, 2017 - Notes
SAY:
The Teamwork and Communication module will discuss how safety teams in nursing homes can understand … It is important that both the sender and the receiver understand the words that are used during structured … There are many ways staff can make sure residents and their family understand what is being communicated … If there is critical information for the resident and family to understand, it is best to provide the … Does the family member understand what is being said?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-slides.pptx
June 01, 2021 - “I understand you are concerned, but she does not have signs or symptoms of infection right now. … Family
20
Effective Communication
21
Listen to concerns
Restate the concerns or main problem
“I understand … What we understand is that attempting to treat infections does not change the overall situation and sometimes
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-slides.html
March 01, 2017 - Do all members understand and agree with goals?
Are roles and responsibilities understood? … Both the sender and the receiver need to understand these words. … No jargon: using language the residents/families can understand. … Making sure they truly understand what is being communicated to them.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-team-facilitator-guide.pdf
May 01, 2017 - This module will help you
understand five concepts: the importance of
teamwork and team composition … To encourage efficient implementation, all
team members should understand and apply
the following concepts … SAY:
Engage
Engagement primarily embodies adaptive
work, in which L&D unit teams help staff
understand … predominantly technical work
and requires L&D unit teams to guarantee that
staff and senior leaders understand … Slide 30
SAY:
• To fully understand the needs of the
CUSP team, senior executives need to
meet regularly
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/guide-1-7.html
September 01, 2020 - Understand specific instructions (i.e., "take on an empty stomach").
Remember to take pills. … CDC's Simply Put: A Guide for Creating Easy-To-Understand Materials
Activity 6: Assess Medication … Of the patients who don't ask, do you think they understand how to take their medications appropriately … Health Literacy and Patient Safety: Help Patients Understand at www.ama-assn.org/ama1/pub/upload/mm/
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-march2013.pptx
January 01, 2013 - safety and quality
being knowledgeable about treatment plans
asking for clarification when they don’t understand … Most of our pt safety strategies…
…To understand the role of patients, we really need to “hear the issues … Most of our pt safety strategies…
…To understand the role of patients, we really need to “hear the issues
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/interview-protocol-baseline-sw.pdf
April 04, 2016 - are busy places with lots of demands on the time and attention of staff and
providers, we’d like to understand … PRACTICE CHANGE PROCEDURES and PROCESSES
The next set of questions will help us understand how different … It helps us understand what you talked about if we can
actually see where things happen.
21) Can you
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www.qualitymeasures.ahrq.gov/news/blog/ahrqviews/home-health-quality-improvement.html
December 01, 2022 - Do patients and their families understand medication regimens and administration? … As we look to understand what QI should mean for home-based healthcare, we should look to the “quadruple
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-4-slides.pdf
August 19, 2021 - Partner Hospitals
5
5
Learning Goals
6
Upon completion of this module, you should be able to:
1 Understand … possible underserved populations
15
Key First Steps
Use the workflow process
maps (Module 3) to
understand … Collecting data helps to measure changes
over time and informs decisions and actions
Data help the team understand
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-5.html
September 01, 2020 - with low health numeracy may have trouble understanding risks and benefits and, consequently, may not understand … Strategies to help patients understand risks. BMJ 2003 Sep 27;327(7417):745-8.
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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/guide/path.html
September 01, 2020 - The health literacy team should make sure you are using measures that can help you understand whether … Lay the groundwork for the assessment by explaining to practice members that the intention is to understand … If they are not, understand their specific concerns, and work with your team to find ways to address … draw from the information provided in the Toolkit
Example: You can help ensure that your patients understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-8-slides.pdf
November 18, 2021 - Learning Goals
8
PARTICIPANTS
Upon completion of this module, attendees will be able to:
1 Understand … educated
Lacking insurance
If you are Less likely to
participate in CR
Care Coordination is needed to understand … Understand who the patient is and the impact of
their condition.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
July 23, 2010 - If I am not being clear enough please let me know – we want to make sure you understand what’s happening … (continued 2)
Help the patient and family understand the diagnosis, condition, and next steps:
Give timely … It also means using teach back to determine how well patients and family members understand the information … Ask your supervisor or colleague to give you feedback
Do not ask yes/no questions like “Do you understand … problem
The problem of what to prescribe is resolved to the satisfaction of everyone
Jack and Emily understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cooperative-context.pdf
June 01, 2013 - Identifying these factors will help future investigators and
implementers understand what affected the … impacted your team’s recruitment
efforts, and then what factors it would be helpful to know about and understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-training-final508.pdf
April 03, 2018 - teach-back is to ensure that you have explained information clearly so that patients
and their families understand … The training toolkit:
� Helps you understand the teach-back strategy.
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www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html
March 01, 2013 - Be sure to use this technique with all your patients, including those who you think understand as well … Check Medicines
The medicine check involves making sure patients or caregivers understand what the … Inability to understand instructions such as "take on an empty stomach" or "do not take with dairy products … Make sure patients and caregivers understand:
What types of emergency and nonemergency situations they
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-4/share-tool4.pdf
April 01, 2014 - plan
› Fill out complex forms
› Find providers and services
› Share their health history
› Understand … That’s because patients need
information they understand in order to make an informed
choice.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-SOPS_101_Webcast-GRAY-Overview.pdf
March 03, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Overview)
Overview of the SOPS Surveys
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
12
What is Patient Safety Culture?
13
AHRQ Surveys on Patient Safety Culture
• Surveys …
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
April 30, 2013 - distribute three tools to the patient and family upon admission or prior to
admission to help them understand … what doctors and nurses say, (3) ask
questions until they understand the answers, and (4) let health … It is essential
for hospital staff to understand
what patient- and family-
centered care truly embodies … • Q3: During this hospital stay, how often did nurses explain things
in a way you could understand? … • Q7: During this hospital stay, how often did doctors explain things
in a way you could understand
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www.qualitymeasures.ahrq.gov/policymakers/chipra/cpcf-form10.html
December 01, 2013 - Understandability CHIPRA states that the core set should allow purchasers, families, and health care providers to understand