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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-slides-final508.pptx
February 23, 2018 - this will help the clinician manage time in the visit, knowing the issues that the patient wants to understand … This should encourage communication between the clinician and patient and help the clinician understand … Patients are more likely to adhere when they understand their instructions and their diagnosis.
-
www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool16.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Helping patients understand and remember their medicines increases the chances they will take the medicines
-
www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/situation/tools/monitoring.html
June 01, 2023 - When all team members understand each team member’s role (including the patient and possibly a family … www.youtube-nocookie.com/embed/xZY8n-jhd4dk
TeamSTEPPS: Cross Monitoring (Subacute Care) (28 seconds)
To better understand
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-slides-508.pdf
April 10, 2018 - this will help the clinician manage time in the visit, knowing the issues that the patient wants to understand … This should encourage communication between the clinician and patient and help the clinician understand … Patients are more likely to adhere when they understand their instructions and their diagnosis.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - Tell the patient/family that the organization will conduct an Event Investigation and Analysis to
understand … ■ Explain what happened in a way that is easy to understand.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
March 09, 2018 - their child’s
MP’s office (as identified in IE2)
should report that the summary:
IE3a Was easy to understand … in indicator IE5) should
report that the information
contained in the visit summary was
easy to understand … allergies”, not drug allergies
specifically)
Q23e
Q23f
Q23g
Q24 (Hospital stay summary
easy to understand … child’s
school to make sure they
understood how child’s
condition affected ability to
learn, understand
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/sopstipsheet.pdf
November 05, 2013 - Improving Response Rates
on the AHRQ Surveys on Patient Safety Culture
This Tip Sheet will help you understand … Ensure
that leaders support the survey effort and understand how the results can help assess and improve
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/tool-examples.docx
March 01, 2017 - Use the examples to better understand technical and adaptive solutions for change and to better utilize … Adaptive Solutions for Change
The senior leader must also understand and support adaptive work.
-
www.qualitymeasures.ahrq.gov/pqmp/implementation-qi/roadmap/index.html
September 01, 2021 - Using an implementation science approach, the second phase of the PQMP project seeks to understand the … In order to better understand your context, see the link below to a self-study exercise on contextual … which allows you to visually plot your performance data over time in a graph or chart to see and better understand
-
www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool17e.html
March 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand
-
www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/communication/tools/teachback.html
May 01, 2023 - When patients are asked, "Do you understand?" … they often indicate they do when they may not—either because they only think they understand a diagnosis
-
www.qualitymeasures.ahrq.gov/talkingquality/resources/writing/guidelines.html
September 01, 2019 - Can Consumers Understand Managed Care Report Cards? Managed Care Interface 1998; 11(11): 91-95. … Write Text That’s Easy for Your Audience To Understand
Tip 2.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module3/module-3-slides.pptx
March 01, 2017 - Long-Term Care: HAIs/CAUTI
Long-Term Care Safety Modules
Staff Empowerment | 10
10
Curiosity
Understand … HAIs/CAUTI
Long-Term Care Safety Modules
Staff Empowerment | 11
11
Interest in Improvement
Understand … how to apply and be actively involved in implementing best practices at an individual resident level
Understand
-
www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/guide/spoken.html
September 01, 2020 - Patients who are struggling to understand how to take the right dose of medicine at the right time may … Use teach-back to determine whether patients understand. … Embarrassment may prevent patients from admitting that they don't understand, so staff may need to call … Ensure staff understand that untrained interpreters are more likely to make clinically significant mistakes … Tool 11: Assess, Select, and Create Easy-to-Understand Materials
Consider whether there are cultural
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/staff-safety-assessment.docx
March 01, 2017 - You will need details to understand how you can prevent harm.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
January 01, 2015 - • Suggestion that these items help understand the experience of patients with lower
socioeconomic … The item “Gives easy to understand instructions” would be moved to the supplemental
item set. … • Explains things in a way that is easy to
understand
• Listens carefully • Listens carefully … • Gives easy to understand instructions (Move to supplemental item set)
• Knows important information … instructions” is different than “Explains things
in a way that is easy to understand” (n=1)
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/module-4-slides.pptx
March 01, 2017 - Do all members understand and agree with goals?
Are roles and responsibilities understood? … Language
Use special words that indicate there is a problem
Both the sender and the receiver need to understand … Complete, clear, brief, and timely
No jargon: using language the residents/families can understand
Making … sure they truly understand what is being communicated to them
AHRQ Safety Program for Long-Term Care
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
December 11, 2017 - How Well Health Professionals Communicate
Q36 Provider explained things in a way that was easy to understand … enough time with patient
Q41
Provider explained the purpose of medicines in a way that was
easy to understand … Q43
Provider explained in a way that was easy to understand what to
do if illness or health condition … blood test, x-ray, or other test
Q46
Provider explained test results in a way that was easy to
understand
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.docx
May 01, 2017 - In doing this, team members understand the relationship between defects and production pressures—leaving … Slide 7
SAY:
When combating defects on the L&D unit, it is important for staff to understand where … SAY:
In addition to CUSP tools, Sensemaking tools such as root cause analysis will help providers understand … Reconstruct the timeline to understand what happened.
Step 2. … Try to understand the thinking and reasoning behind their actions and decisions.
Step 4.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - 11
Provider explained things
in a way that was easy to
understand
14
Provider listened carefully … patient 12
Provider listened carefully
to patient 15
(Not included)
Provider gave easy to
understand … 14
In the last 6 months, how
often did this provider explain
things in a way that was easy
to understand … Q11 Provider explained things in a way that was easy to understand Response Options
• Never
• Sometimes … The item “Gives easy to understand instructions” was moved into the
supplemental item set The item “