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www.qualitymeasures.ahrq.gov/sops/events/webinars/sops-primer.html
December 01, 2023 - Skip to main content
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www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/dowdstudysnapshot.pdf
November 01, 2015 - Study Methodology
To understand the decision to participate in PQRS and its implementation, researchers … data and tools: Performance
reports and other tools should
provide actionable data that are easy
to understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/implementation-tracking-sw.pdf
July 26, 2018 - established
Holds bi-monthly QI meetings
Developed project AIMs
Trained staff members to understand … established: Off
Holds bi-monthly QI meetings: Off
Developed project AIMs: Off
Trained staff members to understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module5/slsitmonitor.pptx
February 03, 2006 - communication
Utilize resources fully (e.g., status board, automation)
Maintain documentation
Know and understand … where to focus attention
Know and understand the plan
Inform team members the plan has changed
TEAMSTEPPS
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/data/infographics/babies-opioids.pdf
January 01, 2015 - Opioids
AHRQ and HHS are working to address
the opioids crisis by making data available
to better understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - Q11 Provider explained things in a way that was easy to understand
Q12 Provider listened carefully … Q18 Provider explained things in a way that was easy to understand
Q19 Provider listened carefully … Literacy Item Set
How Well Providers Communicate About Medicines
C-HL15 Provider gave easy to understand … instructions about medicines
C-HL16
Provider gave easy to understand explanations about possible … HIT21 Visit notes were easy to understand
Response Options
• Never
• Sometimes
• Usually
• Always
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/sbar-inpatient-guide.pdf
August 31, 2023 - Each step of SBAR is important in helping providers understand the patient’s situation.
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www.qualitymeasures.ahrq.gov/talkingquality/resources/writing/tip5.html
September 01, 2019 - Members of the audience can help you understand the right language to use and the nuances of their culture … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
June 01, 2022 - given healthcare's increasing reliance on information technology,
it's also important for hospitals to understand … recommend that you share the results so that your leadership, department managers, frontline staff
understand … And we do understand that there are challenges in administering the Nursing Home Survey; getting a good … I'd also like to put another plug in here for the survey
User's Guide because that will help you understand … So I just want to bring up one key thing and for any
of those nursing home users out there, we understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - In the last 6 months, how
often did this provider explain
things in a way that was easy
to understand … In the last 6 months, how
often did this provider explain
things in a way that was easy to
understand … During your most recent
visit, did this provider
explain things in a way that
was easy to understand
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www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/strategies.html
September 01, 2020 - Definition
Health Literacy: "The degree to which individuals have the capacity to obtain, process, and understand … drug labels.
22 percent of people surveyed in the NAAL had basic health literacy skills–e.g., could understand … NAAL had below basic health literacy skills–e.g., could circle the date on an appointment slip, could understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-team-facilitator-guide.docx
May 01, 2017 - This module will help you understand five concepts: the importance of teamwork and team composition, … To encourage efficient implementation, all team members should understand and apply the following concepts … predominantly technical work and requires L&D unit teams to guarantee that staff and senior leaders understand … Slide 30
SAY:
To fully understand the needs of the CUSP team, senior executives need to meet regularly … Slide 31
SAY:
The senior executive should understand that change requires both technical and adaptive
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/self-mgmt/pemat/pemat_form.xls
November 01, 2013 - you select from the many patient education materials available to determine those that are easier to understand … Numbers appearing in the material are clear and easy to understand.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - As clinicians, we often use medical terms that most patients will
not understand. … • Don’t expect patients to read and understand a translated form on their own. … • Use easy-to-understand print materials to support learning. … Do you understand the benefits of this treatment?
Slide 28/Section 3. … But not
everyone will understand percentages.
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www.qualitymeasures.ahrq.gov/questions/resources/articles.html
November 01, 2020 - Be prepared with the questions you want to ask your doctor & make sure you understand the answers before … encourages patients to feel comfortable asking healthcare providers for more details so they can better understand … the Ad Council's Questions are the Answer campaign]
"Questions Are the Answer" to helping patients understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
November 28, 2017 - gave them all the information they needed before surgery and gave them instructions
that were easy to understand … Q4 Before your surgery, did anyone in this surgeon’s office give you easy to understand instructions … expect during recovery, warned them about symptoms that need
immediate attention, gave them easy-to-understand … Q28 Did anyone in this surgeon’s office give you easy to understand instructions about what to do during … Q22 Did this anesthesiologist answer your questions in a way that was easy to understand?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
January 19, 2022 - Understanding CAHPS® Surveys: A Primer for New Users Webcast
Understanding CAHPS® Surveys:
A Primer for New Users
A Webcast Presented by the AHRQ CAHPS User Network
January 19, 2022
1:00 – 2:00 pm ET
2
Need Help?
• No sound from computer
speakers?
• Trouble with your connection
or slides not moving?
► Log…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/06-SOPS_101_Webcast-CLOSING.pdf
March 03, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Closing
Questions & Answers
53
Submitting Questions
• Question and Answer
► Select Q&A
► Type question in the box that opens
Type question here
54
Thank you!
Please complete the webcast
evaluation
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US Departme…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic
Understanding CAHPS® Surveys:
A Primer for New Users
A Webcast on January 8, 2019
CAHPS: Consumer Assessment of Healthcare Providers and Systems
The CAHPS Program
Goal of AHRQ's CAHPS program: Advancing knowledge, measurement, and
improvement of pat…