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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady
6
Overview of AHRQ’s Patient Safety
Priorities and Programs
Jeff Brady, MD, MPH
Director, Center for Quality Improvement and Patient Safety,
Agency for Healthcare Research and Quality (AHRQ)
Rear Admiral, Assistant Surgeon General, U.S. Public Health Ser…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
10
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient
Safety Culture (SOPS)
Westat
What is Patient Safety Culture?
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12
AHRQ Surveys on Patient Safety Culture
Surveys of providers and st…
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www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/pemat-p.pdf
October 01, 2013 - Disagree=0, Agree=1
Topic: Use of Numbers
6 Numbers appearing in the material are clear and
easy to understand
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www.qualitymeasures.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm3a.html
October 01, 2014 - In working with a predictive model vendor, States should understand how the tool works and what information … Outreach materials must be developed at an appropriate literacy level so members can understand them … ensuring that materials are developed at an adequate level of health literacy is important so members can understand … providers an active role in enrolling members leads to provider support for the program because providers understand … Serving a high percentage of Medicaid beneficiaries, community health centers understand the population's
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www.qualitymeasures.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapc.html
April 01, 2018 - Please sign below that you have reviewed this information, understand it, and agree to it. … I have reviewed the information above, understand it, and agree to abide by it.
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www.qualitymeasures.ahrq.gov/topics/index.html?page=1
January 01, 2012 - occurs when health information and services created for the public match with people's capacity to find, understand … literacy resources help health care professionals and delivery organizations make information easier to understand
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www.qualitymeasures.ahrq.gov/es/topics/index.html?page=1
January 01, 2012 - occurs when health information and services created for the public match with people's capacity to find, understand … literacy resources help health care professionals and delivery organizations make information easier to understand
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www.qualitymeasures.ahrq.gov/talkingquality/translate/organize/type.html
February 01, 2016 - within each category will have a clear relationship to each other, and could therefore be easier to understand … Moreover, it is not clear that this model helps them understand quality measures.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-leaders-training.pdf
January 18, 2017 - When patients and their families understand the benefits, harms, and risks of treatment
in advance, … Some patients may also not understand that they can
say “no” to a specific treatment. … If the patient did not understand the information presented, it becomes a patient safety problem,
and … Courts have held that providing information when the patient doesn’t understand does not
constitute … • Is able to understand key information about his or her condition; the treatment options;
and their
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www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-fac-guide.html
July 01, 2023 - Understand the Science of Safety.
Sensemaking and Learn From Defects. … Aligning Kotter's change model with CUSP, the "Understand the Science of Safety" module helps you build … You can communicate the concept using the tools in the "Understand the Science of Safety" and "Identify … Slide 13: Understand Just Culture
Do:
Play the video. … In a punitive culture that does not strive to understand potential underlying reasons for at-risk behaviors
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/module-5-slides.pptx
March 01, 2017 - residents and their families
Give residents and families access to information they need in a way they can understand … residents articulate concerns
Get a translator’s assistance if the resident or family member cannot understand … Modules
Resident and Family Engagement | ‹#›
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Explaining Care Plans
Help the resident and family understand … opportunity to educate the resident and family by giving timely and complete information in a way they can understand … it
Share information using language or tools that resident can understand
Invite the resident or family
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - By incorporating the narrative questions into the Child Hospital Survey, survey users
can better understand … This information helps providers
understand what is working well and what may need improvement. … Hearing from parents in their own words helps hospitals better
understand what’s working well and what … To understand children’s and parents’ experiences, it is
important to ensure that all groups can participate
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - Help the patient and family understand the diagnosis, condition, and next steps
Give timely and complete … Don’t say: “Do you understand?”
Say: “I want to make sure I explained that clearly. … Use words everyone can understand. Break messages into shorter statements.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving.pptx
May 01, 2017 - intervenes to ask team members to audibly confirm "ready."
(2) Type 2: Supervisor works with staff to understand … maintain reliable performance
If your organization has a standard problem-solving method, learn to use it
Understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T5-Suspect_a_Urinary_Tract_Infection_brochure_MA_Coalition_final.pdf
June 18, 2015 - What you can do
Whenever you are prescribed antibiotics, make sure you
understand why you need them … The safest care happens when you
partner closely with your medical team, to understand and
follow the
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-facilitator-guide.docx
May 01, 2017 - module, the first program pillar includes the following modules:
Assemble the Team/Engage Leadership
Understand … Aligning Kotter’s change model with CUSP, the “Understand the Science of Safety” module helps you build … You can communicate the concept using the tools in the “Understand the Science of Safety” and “Identify … Engage Leadership,” “Identify Defects Through Sensemaking,” “Implement Teamwork and Communication,” and “Understand … In a punitive culture that does not strive to understand potential underlying reasons for at-risk behaviors
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www.qualitymeasures.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm6.html
October 01, 2014 - reports, providing member information by population, disease, and severity can make information easier to understand … Onsite Monitoring
States can employ onsite monitoring of a care management vendor to understand program … Disease Management Program, accompanied nurse care managers on in-person visits with members to better understand … The data gathered during the in-person visits to nurse care managers helped program staff understand … delivered to members, States can implement continuous quality improvement, which is a process to test, understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/getting-started-implementation-guide.pdf
March 01, 2023 - Workflow process mapping is a tool that can help you visualize and understand the steps
involved in … • Patients who are eligible for CR do not understand its importance. … • People who understand where data reside in the systems and how to extract and use
them, including … • Understand where they came from. … • Understand if change is being sustained over time.
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www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/pemat_form.xls
November 01, 2013 - you select from the many patient education materials available to determine those that are easier to understand … Numbers appearing in the material are clear and easy to understand.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-6.pdf
March 09, 2018 - Messaging
FECC-9 Contents of written visit summary 6 0.50 0.86
FECC-10 Written visit summary easy to
understand