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www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/situation/tools/index.html
June 01, 2023 - Concepts and Tools
This section contains explanations and illustrations to help you better understand … Know and understand where to focus attention.
Know and understand the treatment plan. … Ideally, patients and providers have the same set of facts, understand each other’s values (e.g., risk … Helping team members understand each other’s roles and how they relate to each other.
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www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/202001.html
April 01, 2020 - This team met weekly to understand and map the workflow from the ED to inpatient care to understand the … The teams came to understand and appreciate the roles of different parts of the hospital staff.
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www.qualitymeasures.ahrq.gov/talkingquality/resources/design/testing.html
September 01, 2019 - Check on how hard or easy it is for people to understand the chart and make appropriate comparisons. … Don't ask directly for an opinion about whether the chart is easy to understand, because they may not … Give them some tasks to do that will help demonstrate whether they are able to understand and apply the
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www.qualitymeasures.ahrq.gov/news/blog/ahrqviews/hard-questions-about-telehealth.html
June 01, 2021 - We must better understand the dimensions and factors contributing to healthcare’s digital divide . … We will also want to understand how virtual visits and remote monitoring are best integrated with in-person … And that means expanding the research and evaluation to understand it better.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
May 12, 2016 - stay, how often did
your child’s doctors explain things in a way
that was easy for your child to understand … hospital stay, how often did
your child’s nurses explain things to you in
a way that was easy to understand … hospital stay, how often did
your child’s doctors explain things to you in
a way that was easy to understand … Before your child left the
hospital, did a provider explain in a way
that was easy to understand when … Before your child left the hospital, did a
provider explain in a way that was easy to
understand what
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - stay, how often did
your child’s doctors explain things in a way
that was easy for your child to understand … hospital stay, how often did
your child’s nurses explain things to you in
a way that was easy to understand … hospital stay, how often did
your child’s doctors explain things to you in
a way that was easy to understand … Before your child left the
hospital, did a provider explain in a way
that was easy to understand when … Before your child left the hospital, did a
provider explain in a way that was easy to
understand what
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-3-slides.pptx
February 28, 2022 - 3
3
Objectives
Situation Monitoring
Understand how situation monitoring affects team processes … communication
Use resources fully (e.g., status board, automation)
Maintain documentation
Know and understand … where to focus attention
Know and understand the plan
Inform team members when the plan has changed
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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/toolkit.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … and Beliefs: Tool #10 Tools to Improve Written Communication
Assess, Select, and Create Easy-to-Understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_Final.docx
October 01, 2016 - .
· I understand that it may be difficult to wait. … done for up to a few days.
· Watchful waiting is still caring for and treating your family member.
· I understand … Unneeded antibiotics can do more harm than good.
· Before taking an antibiotic, it is important to understand … is important to discuss the possible harms so that you and your family member are aware of them and understand … For these family members and the resident, it will be important to close the loop to make sure they understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T1-Talking_with_Residents_Final.pdf
October 01, 2016 - – I understand that it may be difficult to wait. … – I understand that it may be difficult to wait. … • Before taking an antibiotic, it is important to understand how antibiotics could harm or
hurt you … conversations with you and your family—just like we are doing
now—to share information and help you understand … For these residents, it will be important to
close the loop to make sure they understand the information
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www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/train2.html
September 01, 2020 - This means that 36% of adult Americans have levels of health literacy below what is required to understand … One study showed that the majority of patients were non-adherent because they didn't understand their … Provide easy-to-understand information for all patients. … Think about how much easier it is for you to understand new information if it is presented a little more … Remember, patients are often hesitant to admit that they don't understand something or they're afraid
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.pdf
March 06, 2013 - • Make sure you understand what other people are
saying. … For example, “Let me make
sure I understand correctly. … For
example: “Help me understand why this change is not
possible. What have you tried?” … sure you
fully understand the commitment you are makin, and
then keep that commitment … Ask for information to help you understand your commitments
Tip 6.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Child Hospital Survey
Document No. 909
Page 2
developers: it is difficult for most people to understand … asked how often nurses listened carefully to the parent, explained things to the parent in
an easy-to-understand … asked how often nurses listened carefully to the child, explained things to the child in an
easy-to-understand … Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy to understand … asked how often doctors listened carefully to the child, explained things to the child in an
easy-to-understand
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/kripalani.ppt
January 01, 2010 - simple patient education handout
Below Basic: Circle date on appointment slip,
Understand simple pamphlet … One study showed that the majority of patients were non-adherent because they didn’t understand their … Provide easy-to-understand information for ALL patients. … Remember, patients are often hesitant to admit that they don’t understand something or they’re afraid … Was thinking of a way to clarify something the patient didn’t understand the first time hard?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-17-introducing-a-practice-to-pf.pdf
September 01, 2015 - ............................................................................................... 2
Understand … help with
many things, but often it is only toward the end of facilitation that
practices really understand … Understand Facilitation Versus Consultation
Most practices are used to working with consultants who … Several
strategies are effective for helping practices understand how to work with you:
• Ask about … Understand Facilitation Versus Consultation
Teach the Practice How To Work With You
Keep Leadership
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-info-english-557-6a.docx
March 07, 2017 - how often did your [CANCER TREATMENT MODALITY] team explain those results in a way that was easy to understand … your [CANCER TREATMENT MODALITY] team explain what that medicine was for in a way that was easy to understand
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=4&search_api_fulltext=&sort=asc
H-HL21
Explanation of blood test, x-ray, or other test was easy to understand … literacy
H-HL23
Blood test, x-ray, or other test results were easy to understand … H-HL35
Information from hospital staff about taking care of self at home was easy to understand
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=3&search_api_fulltext=&sort=asc
Health literacy
H-HL11
Doctors used medical words patient did not understand … Hospital
Health literacy
H-HL10
Doctors hard to understand … Hospital
Health literacy
H-HL3
Nurses hard to understand
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=5&search_api_fulltext=&sort=asc
Health literacy
P-HL24
Health plan information was easy to understand … P-HL40
Information about how to make a complaint to the health plan was easy to understand … Information about how much patient would have to pay for special services or equipment was easy to understand
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=7&search_api_fulltext=&sort=desc
Health promotion & education
C-HL7
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL15
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL16
Provider gave easy to understand