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Showing results for "understand".

121. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=19&search_api_fulltext=&sort=desc
     P-HL34 Information about how much patient would have to pay for medicines was easy to understand … P-HL40 Information about how to make a complaint to the health plan was easy to understand … Information about how much patient would have to pay for special services or equipment was easy to understand … Health literacy P-HL50 Information about how to stay healthy was easy to understand

122. Process
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck1/slidedeck1.pptx
     March 01, 2011 - simple patient education handout Below Basic: Circle date on appointment slip, understand simple pamphlet … , chances are good you might act as if you understand to avoid embarrassment. … Health Literacy and Patient Safety: Help Patients Understand. … 395 primary care patients in 3 states 46% did not understand instructions ≥ 1 labels 38% with adequate … Health Literacy and Patient Safety: Help Patients Understand. August 2007.

123. Advice on Using Design Professionals for a Quality Report | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/talkingquality/resources/design/advice.html
     December 01, 2022 - creating a data-driven, complex site with multiple dimensions and in making the site easy for people to understand … Look for contractors who will explain design and database issues and options in a way you can understand … You know your audience and can help your design team understand best practices for communicating performance … accurately portraying the data, and satisfy the needs of your audience by being easy for people to understand … Be sure you understand how fees for design services are applied, what is covered by a contract, and

124. Case Study: Improving Customer Service at Health Share of Oregon (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
     September 01, 2016 - plan, it has many of the same responsibilities vis-à-vis communicating with members to ensure they understand … found that having a vendor in this role distanced the CCO from its members and made it difficult to understand … From the beginning, Health Share was committed to hiring a professional staff that would strive to understand … the manager is looking for the ability to identify the experience of an unsuccessful phone call, understand … The CSRs typically attend both the mandatory and optional trainings to better understand not just the

125. A Pharmacy Health Literacy Assessment Tool User's Guide: Appendix 3 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap3.pdf
     October 15, 2007 - of these statements are about writing in plain language, that is, writing in a way that everyone can understand … We modify materials that are too difficult to understand and make them easier for patients to read … and understand. 43 Appendix 3: Health Literacy Assessment Survey of Pharmacy Staff (continued) … We distribute educational materials that patients can use to help them understand and remember the … The patient does not understand how to pay for their medication. k.

126. Section 2: Engaging Stakeholders in a Care Management Program | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm2.html
     October 01, 2014 - Program staff can share preliminary evaluation results with champions to better understand how stakeholders … evaluation strategy and presenting the results, program staff should work with senior leadership to understand … If legislators understand where the program is going and are involved in its development, they likely … Specifically, program staff should understand the State legislature's expectations of the program, program … When approaching policymakers, Medicaid leadership and senior program staff should understand their political

127. Teach-back: Interactive Module Slides (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/static_teach-back_module.pdf
     January 01, 2013 - A method of ensuring that patients understand what you’ve told them. … They may be embarrassed or intimidated, or they may think they understand. … Most patients do not understand medical jargon. Using plain language may take some practice. … ▪ Both the patient and the caregiver should understand the information being shared. … No Do you understand?

128. Teach-Back: A Guide for Staff (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-guideforstaff.pdf
     January 01, 2003 - Teach-back IS a way for you to make sure your patients understand what you tell them. … As part of the care team, you have an important safety role in making sure your patients understand … ■ Anything else that is important for them to understand. 1. Kessels RP.

129. Process (ppt file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck2/slidedeck2.ppt
     March 01, 2011 - Health Literacy and Patient Safety: Help Patients Understand. August 2007. … Provide easy-to-understand information for ALL patients. … label, and 38% with adequate literacy did not understand at least one label. … Was thinking of a way to clarify something the patient didn’t understand the first time hard? … Health Literacy and Patient Safety: Help Patients Understand. August 2007.

130. Address Language Differences: Tool 9 | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool9.html
     February 01, 2024 - Directions, and Examples Raise Awareness: Tool 3 Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9 Language Access Resources Consider Culture: Tool 10 Assess, Select, and Create Easy-to-Understand … participating in Medicare or Medicaid are required to provide language access for patients who do not speak or understand … Do not assume that non-English speakers, including sign language users, will understand notes or other

131. The SHARE Approach—Using the Teach-Back Technique: A Reference Guide for Health Care Providers | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-6.html
     September 01, 2020 - Below are some other advantages of the technique: Helps your patients remember and understand more … Help your patients to understand Teach-back allows you to see how well you explained or taught health … their understanding—according to a patient preferences and assessment study. 5 If a patient does not understand … At times, teach-back may reveal that a patient does not understand what they need to know, or what

132. Describing Health Care Quality Measures in User-Friendly Ways | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/talkingquality/translate/labels/index.html
     March 01, 2016 - The typical “name” of most clinical measures is in medical language that many people do not understand … reports for the public, sponsors need to take extra steps to ensure that users fully and accurately understand

133. Patient and Family Engagement | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
     July 01, 2018 - Modules Learn About CUSP Assemble the Team Engage the Senior Executive Understand … Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand

134. Appendix A: Recommendations for Staff Training | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/app-a.html
     September 01, 2020 - Teach a set of cross-cultural skills that will enable health care providers and staff to understand the … For example, when patients nod, it doesn't necessarily mean 'I understand.' … It's a nod that's 'pretending that I understand.' … Role of interpreters: Train staff to understand the expanded role of interpreters as patient advocates

135. The SHARE Approach—Taking Steps Toward Cultural Competence: A Fact Sheet | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-7.html
     September 01, 2020 - for effective shared decisionmaking Providers striving to deliver high-quality care to all patients understand … Recognize and understand that the meaning or value of health prevention, intervention, and treatment … Gently ask patients or family members to convey the information in their own words to make sure they understand … Learn about and understand the principles and practices of cultural competence and begin applying them

136. Health Literacy and Patient and Family Engagement: Strategic Tools to Prevent CAUTI | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
     December 01, 2017 - Part I: Health Literacy Objectives: Define Health Literacy and Its Implications for Patient Care Understand … Try not to ask, “Do you understand?”' … the hospital works and how to achieve results Are strangers in the hospital environment Don’t understand … their concerns when needed Obtain communication resources if the adviser or family member cannot understand … 3—in previous hospitalizations a patient has always had an indwelling urinary catheter and does not understand

137. How to Report Results of the CAHPS Clinician & Group Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
     August 01, 2010 - This approach makes it easier for users to understand and interpret the data display. … This recent usability testing found that although longer labels helped consumers better understand the … This kind of display generall consult a legend to understand the information, although it is helpful … • How to Display Comparative Information That People Can Understand and Use. … In general, participants did not find the shorter labels provided enough information to understand

138. Implementation-Guide-Making-Informed-Consent-Informed-Choice (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/implementation-guide-making-informed-consent-informed-choice.pdf
     January 01, 2017 - Was the explanation about what might go wrong and how likely it was easy to understand? … Was the description of your other options easy to understand? … How easy was the form to understand? … 1 r Very hard to understand 2 r Somewhat hard to understand 3 r Somewhat easy to understand … 4 r Very easy to understand Person who Completed Survey. 23.

139. Research on Diagnostic Safety and Quality | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/diagnostic-safety/research/index.html
     March 01, 2024 - AHRQ funds research to better understand how diagnostic errors happen and what can be done to prevent … errors, Congress authorized $2 million in fiscal year 2019 for AHRQ to initiate a research agenda to understand

140. Download the CUSP Toolkit | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/cusp/modules/download/index.html
     December 01, 2012 - Modules Learn About CUSP Assemble the Team Engage the Senior Executive Understand … Understand the Science of Safety 137 MB 1 min., 15 sec. … Understand the Science of Safety (6 video clips) 190 MB 1 min., 45 sec.