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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - As clinicians, we often use medical terms that most patients will
not understand. … • Don’t expect patients to read and understand a translated form on their own. … • Use easy-to-understand print materials to support learning. … Do you understand the benefits of this treatment?
Slide 28/Section 3. … But not
everyone will understand percentages.
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www.monahrq.ahrq.gov/questions/resources/articles.html
November 01, 2020 - Be prepared with the questions you want to ask your doctor & make sure you understand the answers before … encourages patients to feel comfortable asking healthcare providers for more details so they can better understand … the Ad Council's Questions are the Answer campaign]
"Questions Are the Answer" to helping patients understand
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
November 28, 2017 - gave them all the information they needed before surgery and gave them instructions
that were easy to understand … Q4 Before your surgery, did anyone in this surgeon’s office give you easy to understand instructions … expect during recovery, warned them about symptoms that need
immediate attention, gave them easy-to-understand … Q28 Did anyone in this surgeon’s office give you easy to understand instructions about what to do during … Q22 Did this anesthesiologist answer your questions in a way that was easy to understand?
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/06-SOPS_101_Webcast-CLOSING.pdf
March 03, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Closing
Questions & Answers
53
Submitting Questions
• Question and Answer
► Select Q&A
► Type question in the box that opens
Type question here
54
Thank you!
Please complete the webcast
evaluation
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US Departme…
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic
Understanding CAHPS® Surveys:
A Primer for New Users
A Webcast on January 8, 2019
CAHPS: Consumer Assessment of Healthcare Providers and Systems
The CAHPS Program
Goal of AHRQ's CAHPS program: Advancing knowledge, measurement, and
improvement of pat…
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www.monahrq.ahrq.gov/health-literacy/improve/precautions/tool16.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Helping patients understand and remember their medicines increases the chances they will take the medicines
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - Tell the patient/family that the organization will conduct an Event Investigation and Analysis to
understand … ■ Explain what happened in a way that is easy to understand.
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
March 09, 2018 - their child’s
MP’s office (as identified in IE2)
should report that the summary:
IE3a Was easy to understand … in indicator IE5) should
report that the information
contained in the visit summary was
easy to understand … allergies”, not drug allergies
specifically)
Q23e
Q23f
Q23g
Q24 (Hospital stay summary
easy to understand … child’s
school to make sure they
understood how child’s
condition affected ability to
learn, understand
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www.monahrq.ahrq.gov/pqmp/implementation-qi/roadmap/index.html
September 01, 2021 - Using an implementation science approach, the second phase of the PQMP project seeks to understand the … In order to better understand your context, see the link below to a self-study exercise on contextual … which allows you to visually plot your performance data over time in a graph or chart to see and better understand
-
www.monahrq.ahrq.gov/talkingquality/resources/writing/guidelines.html
September 01, 2019 - Can Consumers Understand Managed Care Report Cards? Managed Care Interface 1998; 11(11): 91-95. … Write Text That’s Easy for Your Audience To Understand
Tip 2.
-
www.monahrq.ahrq.gov/health-literacy/improve/precautions/guide/spoken.html
September 01, 2020 - Patients who are struggling to understand how to take the right dose of medicine at the right time may … Use teach-back to determine whether patients understand. … Embarrassment may prevent patients from admitting that they don't understand, so staff may need to call … Ensure staff understand that untrained interpreters are more likely to make clinically significant mistakes … Tool 11: Assess, Select, and Create Easy-to-Understand Materials
Consider whether there are cultural
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
December 11, 2017 - How Well Health Professionals Communicate
Q36 Provider explained things in a way that was easy to understand … enough time with patient
Q41
Provider explained the purpose of medicines in a way that was
easy to understand … Q43
Provider explained in a way that was easy to understand what to
do if illness or health condition … blood test, x-ray, or other test
Q46
Provider explained test results in a way that was easy to
understand
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.docx
May 01, 2017 - In doing this, team members understand the relationship between defects and production pressures—leaving … Slide 7
SAY:
When combating defects on the L&D unit, it is important for staff to understand where … SAY:
In addition to CUSP tools, Sensemaking tools such as root cause analysis will help providers understand … Reconstruct the timeline to understand what happened.
Step 2. … Try to understand the thinking and reasoning behind their actions and decisions.
Step 4.
-
www.monahrq.ahrq.gov/learning-health-systems/building-workforce.html
May 01, 2022 - To understand how health systems operate and how to apply systems theory to research and implementation … awareness of the value and limitations of sub-group analyses in LHS research and improvement activities to understand … Systems Science Competency Domain
Domain Definition: To understand how health systems operate and … Competencies
Demonstrate knowledge of how systems theories can be used to understand how the interactions
-
www.monahrq.ahrq.gov/hai/tools/clabsi-cauti-icu/index.html
March 01, 2023 - Toolkit for Preventing CLABSI and CAUTI in ICUs
Today’s intensive care unit (ICU) teams understand … Access the materials in one of three ways:
Assess Looking to understand your ICU's current clinical
-
www.monahrq.ahrq.gov/talkingquality/translate/presentation.html
April 01, 2016 - Only a small fraction of Americans can easily read complex tables or understand the words typically used … Most people who are confused or overwhelmed by a report will not even try to understand it.
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
May 01, 2017 - the first program pillar includes the following
modules:
• Assemble the Team/Engage
Leadership
• Understand … Aligning Kotter’s change model with CUSP,
the “Understand the Science of Safety”
module helps you build … You can communicate
the concept using the tools in the “Understand
the Science of Safety” and “Identify … Leadership,”
“Identify Defects Through Sensemaking,”
“Implement Teamwork and Communication,”
and “Understand … In a punitive
culture that does not strive to understand
potential underlying reasons for at-risk
-
www.monahrq.ahrq.gov/sops/events/webinars/sops-primer.121520.html
December 01, 2023 - Skip to main content
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-141-written-statement.pdf
June 28, 2017 - In addition, we understand that
AHRQ expects that measures and full measure specifications will be made