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www.innovations.ahrq.gov/health-literacy/improve/precautions/tool9.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … participating in Medicare or Medicaid are required to provide language access for patients who do not speak or understand … Do not assume that non-English speakers, including sign language users, will understand notes or other
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www.innovations.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-6.html
September 01, 2020 - Below are some other advantages of the technique:
Helps your patients remember and understand more … Help your patients to understand
Teach-back allows you to see how well you explained or taught health … their understanding—according to a patient preferences and assessment study. 5
If a patient does not understand … At times, teach-back may reveal that a patient does not understand what they need to know, or what
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www.innovations.ahrq.gov/talkingquality/translate/labels/index.html
March 01, 2016 - The typical “name” of most clinical measures is in medical language that many people do not understand … reports for the public, sponsors need to take extra steps to ensure that users fully and accurately understand
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www.innovations.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
July 01, 2018 - Modules
Learn About CUSP
Assemble the Team
Engage the Senior Executive
Understand … Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand
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www.innovations.ahrq.gov/health-literacy/professional-training/lepguide/app-a.html
September 01, 2020 - Teach a set of cross-cultural skills that will enable health care providers and staff to understand the … For example, when patients nod, it doesn't necessarily mean 'I understand.' … It's a nod that's 'pretending that I understand.' … Role of interpreters:
Train staff to understand the expanded role of interpreters as patient advocates
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www.innovations.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-7.html
September 01, 2020 - for effective shared decisionmaking
Providers striving to deliver high-quality care to all patients understand … Recognize and understand that the meaning or value of health prevention, intervention, and treatment … Gently ask patients or family members to convey the information in their own words to make sure they understand … Learn about and understand the principles and practices of cultural competence and begin applying them
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www.innovations.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
December 01, 2017 - Part I: Health Literacy
Objectives:
Define Health Literacy and Its Implications for Patient Care
Understand … Try not to ask, “Do you understand?”' … the hospital works and how to achieve results
Are strangers in the hospital environment
Don’t understand … their concerns when needed
Obtain communication resources if the adviser or family member cannot understand … 3—in previous hospitalizations a patient has always had an indwelling urinary catheter and does not understand
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
August 01, 2010 - This
approach makes it easier for users to understand and interpret the data display. … This recent usability testing found that although longer labels helped consumers better
understand the … This kind of display generall
consult a legend to understand the information, although it is helpful … • How to Display Comparative Information That People Can Understand and Use. … In
general, participants did not find the shorter labels provided enough information to understand
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www.innovations.ahrq.gov/hai/cusp/modules/download/index.html
December 01, 2012 - Modules
Learn About CUSP
Assemble the Team
Engage the Senior Executive
Understand … Understand the Science of Safety
137 MB
1 min., 15 sec. … Understand the Science of Safety (6 video clips)
190 MB
1 min., 45 sec.
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www.innovations.ahrq.gov/teamstepps-program/curriculum/situation/tools/index.html
June 01, 2023 - Concepts and Tools
This section contains explanations and illustrations to help you better understand … Know and understand where to focus attention.
Know and understand the treatment plan. … Ideally, patients and providers have the same set of facts, understand each other’s values (e.g., risk … Helping team members understand each other’s roles and how they relate to each other.
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www.innovations.ahrq.gov/news/blog/ahrqviews/hard-questions-about-telehealth.html
June 01, 2021 - We must better understand the dimensions and factors contributing to healthcare’s digital divide . … We will also want to understand how virtual visits and remote monitoring are best integrated with in-person … And that means expanding the research and evaluation to understand it better.
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
May 12, 2016 - stay, how often did
your child’s doctors explain things in a way
that was easy for your child to understand … hospital stay, how often did
your child’s nurses explain things to you in
a way that was easy to understand … hospital stay, how often did
your child’s doctors explain things to you in
a way that was easy to understand … Before your child left the
hospital, did a provider explain in a way
that was easy to understand when … Before your child left the hospital, did a
provider explain in a way that was easy to
understand what
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - stay, how often did
your child’s doctors explain things in a way
that was easy for your child to understand … hospital stay, how often did
your child’s nurses explain things to you in
a way that was easy to understand … hospital stay, how often did
your child’s doctors explain things to you in
a way that was easy to understand … Before your child left the
hospital, did a provider explain in a way
that was easy to understand when … Before your child left the hospital, did a
provider explain in a way that was easy to
understand what
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Child Hospital Survey
Document No. 909
Page 2
developers: it is difficult for most people to understand … asked how often nurses listened carefully to the parent, explained things to the parent in
an easy-to-understand … asked how often nurses listened carefully to the child, explained things to the child in an
easy-to-understand … Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy to understand … asked how often doctors listened carefully to the child, explained things to the child in an
easy-to-understand
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-17-introducing-a-practice-to-pf.pdf
September 01, 2015 - ............................................................................................... 2
Understand … help with
many things, but often it is only toward the end of facilitation that
practices really understand … Understand Facilitation Versus Consultation
Most practices are used to working with consultants who … Several
strategies are effective for helping practices understand how to work with you:
• Ask about … Understand Facilitation Versus Consultation
Teach the Practice How To Work With You
Keep Leadership
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www.innovations.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - When possible, share easy-to-understand results with your patients ahead of time. … As clinicians, we often use medical terms that most patients will not understand. … Don't expect patients to read and understand a translated form on their own. … Use easy-to-understand print materials to support learning. … But not everyone will understand percentages.
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cooperative-context-external.pdf
January 01, 2016 - Identifying these factors will help future investigators and implementers
understand what affected the … influenced the external support your team provided to practices and what factors would be helpful to understand … BOTTOM LINE: We want to
understand how particular circumstances in your region influenced your Cooperative … It is important to assess context at multiple phases of the project so that we can better understand:
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www.innovations.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-2.html
September 01, 2020 - Help your patient understand that he or she is being invited to ask questions and discuss options with … It is important to explore what your patient may already know or understand about his or her condition … Try These Conversation Starters To Learn What Patients Know and Understand
"What have you heard about … Use and explain appropriate visual aids (graphs, charts, pictographs) to help patients understand your … Strategies to help patients understand risks. BMJ 2003 Sep 27;327(7417):745-8. PMID: 14512489.
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-j.pdf
April 13, 2017 - I believe…
It is really important to…
I am pleased because…
I am concerned…
Can you help me understand … Opinion
I think…
I am concerned…
It is really important to…
Your Question
Can you help me understand … Opinion
I think…
I am concerned…
It is really important to…
Your Question
Can you help me understand … Opinion
I think
I am concerned…
It is really important to…
Your Question
Can you help me understand
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
December 29, 2017 - carefully to
child
.35 .73*** .19 .21 .16 .03 .25 -.03 .14
Q8
Nurses explain to child in
easy to understand … carefully to
child
.56* .31 .32 .28 .10 .22 .04 .02 .33
Q11
Doctors explain to child in
easy to understand … carefully to
parent
.57* .51 .21 .21 .28 .10 .25 .02 .20
Q14
Nurses explain to parent in
easy to understand … to
parent
.70*** .26 .31 .23 .31 .18 .11 -.12 .09
Q17
Doctors explain to parent in
easy to understand