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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
August 22, 2023 - Helping Boards Understand Safe Care
Translate Safety Culture – Identify the Challenge
Ask your Board … v=3nRN3OflDLQ
Helping Boards Understand – Case Studies … Boards need to not just review quality metrics but more deeply
support a culture of safety and understand … Today’s Objectives
Board Culture And Commitment
Board Culture and Commitment
Helping Boards Understand … Safe Care
Helping Boards Understand – Case Studies
Board Culture and Commitment
The Governance of
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www.cpsi.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - Nurses listened carefully to parent
Q15 Nurses explained things to parent in a way that was easy to understand … Doctors listened carefully to parent
Q18 Doctors explained things to parent in a way that was easy to understand … Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy to understand … Doctors listened carefully to child
Q12 Doctors explained things to child in a way that was easy to understand
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www.cpsi.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - Cognitive testing enables a report developer to:
Learn whether readers can understand the information … For example, you could provide people with two versions of a chart to see which one is easier to understand … People often think they understand a display or a sentence when they’ve actually interpreted it incorrectly … necessary to conduct usability testing in addition to cognitive testing, as a report that is easy to understand … asking audience members how they would use the information or asking them questions to make sure they understand
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www.cpsi.ahrq.gov/health-literacy/patient-education/pemat-p.html
November 01, 2020 - Agree=1
Topic: Use of Numbers
6
Numbers appearing in the material are clear and easy to understand
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www.cpsi.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm1.html
October 01, 2014 - Checklist: Program Development Considerations
√ Understand motivations for establishing program. … Understand Motivation for Program and Establish Program Goals
States might consider implementing a … Medicaid programs that implement care management programs to meet multiple needs should understand the … To estimate program costs and understand program financing, they should consider the following issues … Speaking with colleagues in other States to better understand their programs.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
May 22, 2013 - Make sure you understand these instructions. … That way, you can make
sure you understand what you need to do. … If you do not understand, ask
your doctor or nurse to explain things more clearly. … • Ask questions again until you understand the answers. … Be sure
you understand when you need to call for help and who you should call.
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www.cpsi.ahrq.gov/questions/be-engaged/index.html
December 01, 2020 - Patients who ask questions and make sure they understand the answers tend to get more timely, accurate … Ask questions to make sure you understand what your doctor is telling you. … If you do not understand your instructions after you get home, call your doctor
Talk with your doctor
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www.cpsi.ahrq.gov/health-literacy/patient-education/pemat2.html
November 01, 2020 - Skip to main content
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www.cpsi.ahrq.gov/health-literacy/publications/index.html
January 01, 2024 - Care Organizations
Health literate healthcare organizations make it easier for people to navigate, understand … strategies into the Care Model (also known as the Chronic Care Model) make it easier for people to understand … People 2030 Health Literacy Definition Tells Organizations: Make Information and Services Easy to Find, Understand … and Quality Promotes Health Literate Health Care (2020)
More Effort Is Needed To Ensure Patients Understand
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www.cpsi.ahrq.gov/health-literacy/patient-education/pemat1.html
November 01, 2020 - you select from the many patient education materials available to determine those that are easier to understand
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www.cpsi.ahrq.gov/health-literacy/professional-training/index.html
January 01, 2024 - organizations take responsibility to ensure that everyone, especially the vulnerable, is able to find, understand … —teach strategies that healthcare organizations and clinical teams can use to ensure that people understand … Proficiency Safety: CUS Words
Using plain language to describe specific procedures can help patients understand
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-design-guide-final508.pdf
April 03, 2018 - Before you can decide how to adopt the Warm Handoff Plus, you need to understand the
potential handoffs … Understand the current handoff process. … Next, you need to understand how the many types of transitions currently occur. … Understand the current workflow. … In addition, patients who do not understand the language being spoken in the Warm
Handoff Plus will
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www.cpsi.ahrq.gov/talkingquality/measures/measure-questions.html
November 01, 2018 - When consumers do not understand or care about the quality measures used in a report, they are very unlikely … has been done shows that consumers generally respond positively to quality measures that are easy to understand … Survey-based measures of patient experience are a good example of measures that are easy to understand … When given measures described in a way they can understand, consumers also tend to favor process measures
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www.cpsi.ahrq.gov/talkingquality/resources/writing/tip6.html
May 01, 2015 - attention, whether the content is organized in an effective way, or whether people will be able to understand … Circle the lengthy sentences and consider whether they are likely to be hard for your readers to understand … Circle any shorter sentences that have complex syntax or seem like they might be hard for people to understand … If you can, it will make your text easier for readers to understand and use. … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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www.cpsi.ahrq.gov/talkingquality/resources/writing/index.html
July 01, 2011 - the language in your printed or Web-based quality report cards easier for your intended audience to understand … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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www.cpsi.ahrq.gov/patient-safety/reports/engage/teachback.html
February 01, 2023 - is to ensure that you have explained medical information clearly so that patients and their families understand … to validate that you have explained information clearly and that patients and family members clearly understand … Teach-back is a proven strategy to ensure patients and their families clearly understand information
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www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool7.html
March 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … If you are communicating instructions and need to make sure patients understand, call them and use the … Refer to Welcome Patients: Tool #13 for guidance on developing an easy-to-understand brochure.
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www.cpsi.ahrq.gov/news/blog/ahrqviews/achieve-health-equity.html
August 01, 2021 - First, we must understand and agree that there is no healthcare quality without healthcare equity. … To do so, we must fully understand the role played by SDOH. … AHRQ research could give us the keys and tools to understand individuals more holistically, keeping patients … To do so, we must understand fully what it means to treat individuals holistically and what metrics should
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www.cpsi.ahrq.gov/talkingquality/resources/design/advice.html
December 01, 2022 - creating a data-driven, complex site with multiple dimensions and in making the site easy for people to understand … Look for contractors who will explain design and database issues and options in a way you can understand … You know your audience and can help your design team understand best practices for communicating performance … accurately portraying the data, and satisfy the needs of your audience by being easy for people to understand … Be sure you understand how fees for design services are applied, what is covered by a contract, and
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool2_readm_review.docx
September 02, 2016 - the story”: going well beyond chief complaint, discharge diagnosis, or other clinical parameters to understand … 5 to 20 of these interviews to elicit the patient/caregiver perspective, humanize readmissions, and understand … This will help us understand what we might be able to do better for you and what we might be able to … Root Cause Analysis and Lessons Learned (2-3 minutes each)
The purpose of a root cause analysis is to understand