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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - Help the patient and family understand the diagnosis, condition, and next steps
Give timely and complete … Don’t say: “Do you understand?”
Say: “I want to make sure I explained that clearly. … Use words everyone can understand. Break messages into shorter statements.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving.pptx
May 01, 2017 - intervenes to ask team members to audibly confirm "ready."
(2) Type 2: Supervisor works with staff to understand … maintain reliable performance
If your organization has a standard problem-solving method, learn to use it
Understand
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-facilitator-guide.docx
May 01, 2017 - module, the first program pillar includes the following modules:
Assemble the Team/Engage Leadership
Understand … Aligning Kotter’s change model with CUSP, the “Understand the Science of Safety” module helps you build … You can communicate the concept using the tools in the “Understand the Science of Safety” and “Identify … Engage Leadership,” “Identify Defects Through Sensemaking,” “Implement Teamwork and Communication,” and “Understand … In a punitive culture that does not strive to understand potential underlying reasons for at-risk behaviors
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www.cpsi.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm6.html
October 01, 2014 - reports, providing member information by population, disease, and severity can make information easier to understand … Onsite Monitoring
States can employ onsite monitoring of a care management vendor to understand program … Disease Management Program, accompanied nurse care managers on in-person visits with members to better understand … The data gathered during the in-person visits to nurse care managers helped program staff understand … delivered to members, States can implement continuous quality improvement, which is a process to test, understand
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www.cpsi.ahrq.gov/sites/default/files/publications/files/pemat-av.pdf
October 01, 2013 - Patient Education Materials Assessment Tool for Audiovisual Materials (PEMAT-A/V)
Patient Education Materials Assessment Tool for Audiovisual Materials (PEMAT-AV) 1
Patient Education Materials Assessment Tool for Audiovisual
Materials (PEMAT-A/V)
How To Use the PEMAT To Assess a Material
There are seven steps …
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www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool17.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … "Which parts are easy to understand and which parts are hard to understand?"
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www.cpsi.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
August 01, 2022 - Upon arrival at the event location, attempt to understand "the whole" before examining each part. … It is important to understand how the work is normally performed, and those not involved can often give … they are part of a larger system and that to make the system safer, it is essential to understand the … It is an opportunity for everyone to understand the event, why it occurred, and confirm contributing … Just to remind everyone, the purpose of this meeting is to understand the system contributions to this
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www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-j.html
May 01, 2017 - believe…
It is really important to…
I am pleased because…
I am concerned…
Can you help me understand … I think…
I am concerned…
It is really important to…
Your Question
Can you help me understand … I think…
I am concerned…
It is really important to…
Your Question
Can you help me understand … I think…
I am concerned…
It is really important to…
Your Question
Can you help me understand
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy/realm.pdf
February 23, 2016 - Administering the REALM-SF:
Suggested Introduction:
“Providers often use words that patients don’t understand
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cpi/about/health-equity/health-equity-factsheet.pdf
March 01, 2024 - invests in research that generates
scientific evidence and actionable knowledge by
funding HSR to understand … Data and analytics: AHRQ data and analyses
help healthcare decision makers understand
health system … Impact: Enables use of easily linkable SDOH
data in patient-centered outcomes research to
understand
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www.cpsi.ahrq.gov/patient-safety/reports/advancing/index.html
July 01, 2022 - stakeholders and at the direction of Congress, started the process of building the foundation to better understand … Federal partners and non-Federal stakeholders, started the process of building the foundation to better understand … Using Patient Safety Indicators
To help organizations understand and quantify patient safety events … Understand the role of interfacility MRSA transmission on overall infection rates. … Understand the role of nursing home transmission of MRSA and develop interventions to reduce transmission
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www.cpsi.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm4.html
October 01, 2014 - Giving providers a role in adapting guidelines leads to provider support for them, because providers understand … Providers require ongoing education to understand P4P initiatives and how they can take advantage of … In creating outreach and enrollment materials, program staff must understand that the average Medicaid … Easy-to-understand use of numbers (e.g., 1 in 10 instead of 10 percent). … Answer health education questions (e.g., "Do you understand what to do if you feel short of breath?")
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/evaluation/evidencenow-executive-summary-national.pdf
November 01, 2017 - The evaluation also is collecting
qualitative data from Cooperatives and selected practices to understand … external stakeholder groups to build relationships,
introduce and discuss the EvidenceNOW initiative,
understand … US
presents both a challenge for the national evaluation team
and an unprecedented opportunity to understand
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www.cpsi.ahrq.gov/talkingquality/measures/six-domains.html
December 01, 2022 - versions of those three IOM domains, consumers can see the meaning of the measures more clearly and understand … Learn more about selecting and reporting measures within categories that consumers understand: Organizing
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
June 19, 2018 - Staff in this pharmacy clearly understand their roles and responsibilities.
A9. … We look at staff actions and the way we do things to understand why mistakes happen in this
pharmacy … the definition of patient safety—dispensing the right
medication accurately and making sure patients understand
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www.cpsi.ahrq.gov/sops/events/webinars/sops-primer.html
December 01, 2023 - Skip to main content
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www.cpsi.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes7.html
August 01, 2022 - This module will help an organization understand key resolution concepts and their relationship to adverse … Empathy—the ability to understand another person’s condition from their perspective. … communication, attentive listening, managing stress in the moment, and the ability to recognize and understand … expectancy, a life care planner, economist, actuaries, and financial planners can help the organization understand
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/implementation-tracking-sw.pdf
July 26, 2018 - established
Holds bi-monthly QI meetings
Developed project AIMs
Trained staff members to understand … established: Off
Holds bi-monthly QI meetings: Off
Developed project AIMs: Off
Trained staff members to understand
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www.cpsi.ahrq.gov/talkingquality/translate/organize/quality-domain.html
December 01, 2022 - Organizing Quality Measures by Domains of Health Care Quality
Quality information is easier to understand
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/data/infographics/babies-opioids.pdf
January 01, 2015 - Opioids
AHRQ and HHS are working to address
the opioids crisis by making data available
to better understand