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www.cahps.ahrq.gov/hai/cusp/modules/nursing/index.html
July 01, 2018 - Modules
Learn About CUSP
Assemble the Team
Engage the Senior Executive
Understand
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www.cahps.ahrq.gov/hai/cusp/modules/spread/index.html
July 01, 2018 - Modules
Learn About CUSP
Assemble the Team
Engage the Senior Executive
Understand
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www.cahps.ahrq.gov/hai/cusp/modules/learn/index.html
July 01, 2018 - Modules
Learn About CUSP
Assemble the Team
Engage the Senior Executive
Understand
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www.cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Read the axioms of service recovery in the box below for an overview of what employees need to understand … researchers have developed what they term the "axioms of service recovery." 1 The more your staff understand … happens to disrupt trust, reconnecting with the patient or member in a personal way that conveys you understand
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fullreport.pdf
March 01, 2018 - measure found to have an alpha <0.7 specifies that a written
visit summary should be both easy to understand … Understandability
CHIPRA states that the core set should allow purchasers, families, and health care
providers to understand
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www.cahps.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
March 01, 2019 - communication of information —You cannot assume that the person obtaining responsibility will read or understand
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www.cahps.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-4/guide.html
October 01, 2017 - For any prevention program to succeed, the staff must understand and use the best practices you have … manage the change process more efficiently, consider doing the following:
Ensure that staff members understand … Help reduce resistance to change by ensuring that staff understand the reasons for change and agree that … To help staff accept the new set of practices fully, ensure they understand that those practices offer
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_feedback.pdf
April 24, 2017 - Coaching Feedback Form
Coaching
Workshop
Coaching Feedback Form
INSTRUCTIONS:
While observing the scripted coaching practice exercise, use this form to document the
demonstrated competencies of the designated coach. The coach works through the designated
issue with the team member, the team member act…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachfdbk.pdf
March 20, 2014 - TeamSTEPPS 2.0: Coaching Feedback Form
TeamSTEPPS 2.0 Coaching Feedback Form – D-9-35
Coaching
Workshop
Coaching Feedback Form
INSTRUCTIONS:
While observing the scripted coaching practice exercise, use this form to document the
demonstrated competencies of the designated coach. The coach works through …
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www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/app-f.html
September 01, 2020 - Improving Patient Safety Systems for LEP Patients
Goal of the Guide:
Help hospital leaders better understand … Members/Friends or Non-Qualified Staff as Interpreters
Family members and friends typically don't understand … medical errors and near misses that occur among LEP and culturally diverse populations so as to better understand
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
April 17, 2017 - this hospital stay, how often did your child’s nurses explain
things to you in a way that was easy to understand … hospital stay, how often did your child’s doctors explain
things to you in a way that was easy to understand … your child left the hospital, did a provider or hospital pharmacist
explain in a way that was easy to understand … Before your child left the hospital, did a
provider explain in a way that was easy to understand when … Before your child left the hospital, did a provider explain in a way that
was easy to understand what
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www.cahps.ahrq.gov/cahps/bibliography/index.html?page=5
January 01, 2024 - Skip to main content
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www.cahps.ahrq.gov/pqmp/implementation-qi/toolkit/h2h/qi-strategies.html
July 01, 2021 - conducted a gap analysis comparing their practices with those outlined in the Key Driver Diagram to understand
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www.cahps.ahrq.gov/cpi/about/otherwebsites/qsrs.ahrq.gov/index.html
March 01, 2021 - for Medicare & Medicaid Services (CMS), and other Federal partners—realized that hospitals needed to understand
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www.cahps.ahrq.gov/hai/tools/enhanced-recovery/measuring.html
June 01, 2023 - 236 KB)
The Pathway Audit Tool can help teams collect and evaluate process measure compliance, to understand
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www.cahps.ahrq.gov/cahps/about-cahps/principles/index.html
January 01, 2020 - For example, only a patient can tell whether a doctor communicated in a way the patient could understand
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www.cahps.ahrq.gov/antibiotic-use/acute-care/safety/index.html
June 01, 2021 - Clinicians involved in antibiotic prescribing and administration should be encouraged to understand both
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - consumer comments 48,105
Child's personal doctor explained things in a way that was
easy for child to understand … 3% 10% 87% 11,476
Child's personal doctor explained things in a way that was
easy for child to understand … In the last 6 months, how often did your personal doctor explain things in a
way that was easy to understand … did your child’s personal doctor explain things
about your child’s health in a way that was easy to understand … how often did your child’s personal doctor explain things
in a way that was easy for your child to understand
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www.cahps.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/key-driver.html
September 01, 2021 - Development Section at the Michigan Department of Health and Human Services Managed Care Plan Division to understand
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/lessons/lessons-performance-comparisons.pdf
October 01, 2019 - One key informant
added that it might be important
to also understand the patient
characteristics … The team’s aim was
to understand whether the process of care measures they targeted were sensitive/responsive … organizations at any level,
it is important to identify and examine various measure use
cases to better understand … ‣ When trying to understand the sensitivity of a new measure to QI
interventions, the measure