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www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
September 01, 2020 - When do patients need to use and understand health numbers?
Slide 44. … Patients need to understand numbers when:
Slide 45. … Patients need to understand numbers when:
Slide 46. … Present numbers in a way your patients can understand—Read aloud
Slide 48. … Make sure you present the information in a way your patients understand.
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www.cahps.ahrq.gov/questions/resources/diagnosis/step3.html
November 01, 2020 - This person can help ask questions, take notes, and help you remember and understand everything once … Keep asking until you understand the answers. … If you do not, your doctor may think you understand everything that is said. … Ask your doctor to draw pictures if that will help you understand something.
Take notes. … Make sure you understand what will happen if you need surgery.
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www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/understand-sci-slides.html
July 01, 2023 - Hospital Labor and Delivery Units
Perinatal Safety Toolkit
Toolkit Pillars
Understand … Patient Safety News and Events
Education & Training
Resources
Understand … AHRQ Safety Program for Perinatal Care
Slide 1: AHRQ Safety Program for Perinatal Care
Understand … Slide 16: Understand the Science of Safety: What the Team Must Do
Develop a plan so all staff on … your unit view the Understand the Science of Safety videos
Track staff participation in viewing the
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www.cahps.ahrq.gov/hai/tools/surgery/guide-surg-comp.html
December 01, 2017 - Site Infection Investigation Tool ( Word , 1.8 MB)
This tool will help your safety program team understand … Surgical Skin Preparation Audit Tool ( Word , 1.57 MB)
This tool will help your team understand how … Antibiotic Audit Tool ( Word , 1.6 MB)
This tool will help your safety program team understand how … Normothermia Audit Tool ( Word , 1.59 MB)
This tool will help your safety program team understand … Additional Resources
Barrier Identification and Mitigation Tool ( Word , 1.73 MB)
Understand where
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - Family or friends can:
Give you comfort and support
Help you keep track of and understand information … Let doctors and nurses know right away if there is something you do not understand. … You can say, “I’m not sure I understand what you just said. Can you tell me again?” … Keep asking until you understand. … If you got an answer but still do not understand, please ask again.
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www.cahps.ahrq.gov/health-literacy/about/index.html
January 01, 2024 - started to take responsibility to ensure that everyone, especially the vulnerable, is able to find, understand … Personal Health Literacy is the degree to which individuals have the ability to find, understand, and … Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool2a.docx
January 15, 2016 - ☐
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11- Assess, Select, and Create Easy-to-Understand Materials
26. … Our practice assesses whether written materials are easy to understand. … ☐
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11- Assess, Select, and Create Easy-to-Understand Materials
28. … ☐
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11- Assess, Select, and Create Easy-to-Understand Materials
31. … ☐
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11- Assess, Select, and Create Easy-to-Understand Materials
32.
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www.cahps.ahrq.gov/health-literacy/patient-education/index.html
January 01, 2024 - Sign up: Health Literacy and Shared Decision Making updates
Healthcare works best when patients understand … However, materials are frequently difficult for patients and families to understand. … Make improvements by:
Developing a process to Assess, Select, and Create Easy-to-Understand Materials … strategy to ensure that you have explained information clearly so that patients and their families understand … modules--teach strategies that healthcare organizations and care teams can use to ensure that people understand
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www.cahps.ahrq.gov/talkingquality/explain/communicate/framework.html
December 01, 2022 - public may not have a clear “mental model” of healthcare quality, which can make it hard for them to understand … To overcome these common barriers, you can provide a simple framework that will help people understand … Consumers seem to understand the following three phrases, which address virtually all of the measures
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www.cahps.ahrq.gov/talkingquality/translate/display/index.html
May 01, 2019 - It also needs to be accurate and easy to understand. … The golden rule of chart design is as follows: If people need a lot of explanation to understand your … The ability of consumers to understand and interpret the symbols will play a large role in determining … People generally understand that more symbols—for example, more stars—convey better performance. … Limit the Size of Tables
Anyone who has tried to understand a table that shows the benefits offered
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www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
October 01, 2023 - During this hospital stay, how often did nurses use medical words you did not understand?
… During this hospital stay, how often did doctors use medical words you did not understand?
… How often was the explanation of what the test was for easy to understand?
… How often were the results of your blood test, x-ray, or other test easy to understand?
… Was this information about how to take care of yourself at home easy to understand?
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp.pptx
May 01, 2017 - Program for Perinatal Care
SPPC CUSP Modules
Learn About CUSP
Assemble the Team/Engage Leadership
Understand … Understand the Science of Safety
Step 2. Create a guiding coalition. … Identify Defects Through Sensemaking
Understand the Science of Safety
Step 3. Define the aims. … Identify Defects Through Sensemaking Understand the Science of Safety
25
Learn About CUSP
AHRQ Safety … Understand the Science of Safety
Step 8. Develop a communication plan.
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www.cahps.ahrq.gov/health-literacy/professional-training/informed-choice.html
May 01, 2023 - Professionals
Sign up: Health Literacy and Cultural Competence updates
Many individuals do not understand … , engaging communication strategies that hospitals and clinical teams can use to ensure that people understand … What to consider when establishing libraries of easy-to-understand informed consent forms and high quality
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www.cahps.ahrq.gov/health-literacy/improve/precautions/index.html
March 01, 2024 - Toolkit offers evidence-based guidance to help healthcare providers make health information easier to understand … Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand … Personal Health Literacy is the degree to which individuals have the ability to find, understand, and … universal precautions—the structuring of health information and services in ways that everyone can understand
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www.cahps.ahrq.gov/hai/cusp/modules/index.html
August 01, 2019 - Modules
Learn About CUSP
Assemble the Team
Engage the Senior Executive
Understand … Understand the Science of Safety
The Understand the Science of Safety module of the CUSP Toolkit … Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - about your care
0TAsk0T about and listen to
your concerns
0TExplain0T things in a way that
you can understand … Don’t assume we know everything about you.
0TMake sure you understand what doctors and nurses tell you … what they say in
your own words to make sure they explained things well.
0TAsk questions until you understand
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www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - Provider gave easy to understand instructions about medicines
C-HL16. … Provider gave easy to understand explanations about possible side effects of medicines
C-HL17. … Explanation of blood test, x-ray, or other test was easy to understand
H-HL22. … Blood test, x-ray, or other test results were easy to understand
Ease of Filling Out Forms
H-HL25
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-15-16.pdf
March 12, 2018 - Messaging
Appropriate written visit summary content
Written visit summary was useful and easy
to understand … Appropriate written hospitalization summary
content
Written hospitalization summary was easy to
understand … Appropriate written visit summary content
Written visit summary was useful and easy FECC-10 86.7 88.4
to understand … summary FECC-12 89.8 85.5
content
Written hospitalization summary was easy to FECC-13 92.1 92.2
understand
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www.cahps.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
October 01, 2021 - Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand … Teaching providers to listen, be respectful, and use easy-to-understand language is an important first … literacy is a prerequisite to achieving shared decision making since people need to be able to access, understand … medical decisions for them, people may be more likely to want to participate in decisions when they understand
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-13-14.pdf
March 09, 2018 - written visit summary content FECC-9 81.0 82.1
Written visit summary was useful and easy
to understand … hospitalization
summary content
FECC-12
91.7 88.2
Written hospitalization summary was easy
to understand … Appropriate written visit summary content FECC-9 80.7 82.2
Written visit summary was useful and easy
to understand … Written hospitalization summary was easy to
understand