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www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-healthlit-items-hp-survey50-adult.html
April 01, 2020 - In the last 12 months, how often were these instructions easy to understand? … Was the information about how your health plan works easy to understand? … Was the information about your health plan's coverage and benefits easy to understand? … Was the information about how to stay healthy easy to understand? … Was the information on your health plan's Website easy to understand?
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www.ahrq.gov/hai/cusp/modules/learn/alt-text.html
April 01, 2013 - Identify Defects Through Sensemaking
Understand the Science of Safety
Step 3. … Define the problem’ links to CUSP modules ‘Identify Defects through Sensemaking’ and ‘Understand the … ‘Design an intervention’ links to CUSP modules ‘Identify Defects Through Sensemaking’ and ‘Understand … Understand the Science of Safety
Step 8. Develop a communication plan. … ‘Develop a plan for sustained improvement’ links to the CUSP module ‘Understand the Science of Safety
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/health-literacy-toolkit-3rd-tool-23a.docx
February 26, 2024 - Do you think it is important for patients to understand the cost of services when making healthcare decisions … Does our practice have materials that explain costs in a way that is easy for patients to understand? … ., materials, tools, training) would help our practice explain costs in a way patients could easily understand
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www.ahrq.gov/health-literacy/patient-education/pemat8.html
November 01, 2020 - 1
Explanation
The material should use a visual aid whenever it would make the content easier to understand … This also includes using graphic displays to make numeric information easier to understand. … Explanation
For the user to understand the content covered in an illustration or photograph, the image
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool13.pdf
January 22, 2016 - Patients with billing questions often find it difficult to understand
procedure codes and insurance … Teach your staff to provide easy-to-understand explanations
of common billing and insurance concepts … • Easy to understand and colorful. … ■ Provide easy-to-understand patient education materials. … see Tool 11: Assess, Select, and
Create Easy-to-Understand Materials).
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/assessment-quiz.docx
March 01, 2024 - When people can read and understand health information.
☐ B. … Ability to understand and use numbers.
☐ B. Reading skills.
☐ C. Speaking skills.
☐ D. … Ability to understand what is said.
☐ E. Writing skills.
☐ F. All the above.
6. … How do you know when patients understand?
(Choose all that apply.)
☐ A. … When they nod or say yes when you ask if they understand.
☐ B. When they ask questions.
☐ C.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=6&search_api_fulltext=&sort=asc
C-HL20
Results of blood test, x-ray, or other test were easy to understand … Clinician & Group
Health literacy
C-HL16
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL15
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL7
Provider gave easy to understand … C-HL12
Instructions about specific illness or health condition were easy to understand
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/assessment-quiz.pdf
March 01, 2024 - When people can read and understand health information.
☐ B. … Ability to understand what is said.
☐ E. Writing skills.
☐ F. All the above.
6. … How do you know when patients understand?
(Choose all that apply.)
☐ A. … Assess whether materials are easy to read, understand, and act on. … Choose materials that are easy to read, understand, and act on.
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www.ahrq.gov/questions/resources/diagnosis/step3.html
November 01, 2020 - This person can help ask questions, take notes, and help you remember and understand everything once … Keep asking until you understand the answers. … If you do not, your doctor may think you understand everything that is said. … Ask your doctor to draw pictures if that will help you understand something.
Take notes. … Make sure you understand what will happen if you need surgery.
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www.ahrq.gov/policy/electronic/plain-writing/index.html
September 01, 2024 - Writing Act of 2010 requires federal agencies to write clear Government communication that the public can understand … The Act requires federal agencies to write "clear Government communication that the public can understand … Part of AHRQ's mission is to provide Americans with health information that people can easily understand … Provide white space between sections to break up text and to make it easier for readers to understand … Education Materials Assessment Tool (PEMAT) to assess whether readers whether patients will be able to understand
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www.ahrq.gov/ncepcr/research/index.html
January 01, 2024 - For more than a decade, AHRQ has made major investments in research initiatives to better understand … Health Literacy
Health information and services that match with patients' capacity to find, understand
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www.ahrq.gov/health-literacy/improve/precautions/tool11e.html
April 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … the medical records (described on page 2) to [doctor who needs the records] so that they can better understand … By signing below, I show that I understand:
I do not have to share these records.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=7&search_api_fulltext=&sort=desc
Topics
P-HL20
Results of blood test, x-ray, or other test were easy to understand … Health literacy
P-HL2
Personal doctor used medical words patient did not understand … P-HL18
Explanation of blood test, x-ray, or other test was easy to understand … Plan
Health literacy
P-HL15
Personal doctor gave easy to understand … Plan
Health literacy
P-HL14
Personal doctor gave easy to understand
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www.ahrq.gov/health-literacy/improve/precautions/tool17c.html
May 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Are our explanations and instructions hard or easy to understand?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/aspire_webinar2/aspire_webinar2.pptx
January 01, 2015 - the Guide)
Agenda
Describe Medicaid readmission patterns
Describe the 15-part data analysis to understand … and payer specific readmissions at your hospital
Describe the patient/caregiver interview process to understand … readmissions from the patient perspective
Objectives
Understand 3 ways in which Medicaid readmission … similar to and 3 ways Medicaid readmission patterns are different from Medicare readmission patterns
Understand … patient perspective
To understand root causes
To understand there are multiple factors
To identify opportunities
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
May 08, 2017 - In the last 12 months, how often were these instructions easy to understand? … Was the information about how your health plan works easy to understand? … Was the information about your health plan’s coverage and benefits easy to understand? … Was the information about how to stay healthy easy to understand? … Was the information on your health plan's Website easy to understand?
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www.ahrq.gov/sites/default/files/wysiwyg/sdm/share-approach/share-teachback-guide.pdf
October 09, 2024 - get better.
2
Advantages of using the teach-back
technique
• Helps your patients remember and understand … If a patient does not understand
At times, teach-back may reveal that a patient does not understand … Help your patients understand
Teach-back allows you to see how well you explained or taught health information … If a patient does not understand
Steps To Take
How to promote a teach-back environment
Try these … tips:
Using teach-back with decision aids
Start slowly
Help your patients understand
Resources
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www.ahrq.gov/chain/research-tools/featured-certs/addressing-low-health-literacy.html
March 01, 2017 - To do so, she believes, they need to understand how prevalent health illiteracy is and how it affects … According to health literacy experts, the ability of patients to understand their illness and what they … Dickens knows how difficult it can be to give instructions that patients will understand and remember … "You’re never supposed to ask them, 'Do you understand? … "A patient usually replies 'Yes, I understand,' and then you find out that he or she did not."
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www.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-slides.html
September 01, 2020 - When do patients need to use and understand health numbers?
Slide 44. … Patients need to understand numbers when:
Slide 45. … Patients need to understand numbers when:
Slide 46. … Present numbers in a way your patients can understand—Read aloud
Slide 48. … Present in a way your patients understand.
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www.ahrq.gov/talkingquality/explain/index.html
June 01, 2019 - one of the great challenges of constructing a report card: Without some explanation, people will not understand … through pieces of your report with an individual and asking them questions to find out:
Do they understand … Do they understand why the material is there in the first place? … cognitive testing to explore alternative ways of talking about a particular issue, to see which one people understand