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www.ahrq.gov/talkingquality/resources/writing/tip7.html
November 01, 2019 - audience are the ones who will decide whether your report card is worth reading, and whether they can understand … not helpful to ask people direct questions about comprehension, such as “How hard or easy was it to understand … You can’t take their answer at face value, because they might think they understand but be mistaken. … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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www.ahrq.gov/data/monahrq/myqi/safety.html
November 01, 2020 - Be informed
To make good decisions about your care, you need to be able to find and understand information … Be sure you understand your medications by talking with your doctor or pharmacist. … Use this guide to make sure you understand your medications . … Ask questions
Ask questions and make sure you understand the answers. … Make sure you understand the next steps after any medical visit.
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www.ahrq.gov/hai/tools/surgery/guide-surg-comp.html
December 01, 2017 - Site Infection Investigation Tool ( Word , 1.8 MB)
This tool will help your safety program team understand … Surgical Skin Preparation Audit Tool ( Word , 1.57 MB)
This tool will help your team understand how … Antibiotic Audit Tool ( Word , 1.6 MB)
This tool will help your safety program team understand how … Normothermia Audit Tool ( Word , 1.59 MB)
This tool will help your safety program team understand … Additional Resources
Barrier Identification and Mitigation Tool ( Word , 1.73 MB)
Understand where
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=17&search_api_fulltext=&sort=desc
P-HL11
Instructions about specific illness or health condition were easy to understand … literacy
P-HL54
Information on the health plan's Website was easy to understand … H-HL35
Information from hospital staff about taking care of self at home was easy to understand … Health literacy
P-HL21
Information from customer service was easy to understand … Information about how much patient would have to pay for special services or equipment was easy to understand
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www.ahrq.gov/health-literacy/improve/precautions/tool23a.html
April 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Do you think it is important for patients to understand the cost of services when making healthcare decisions … _______
Does our practice have materials that explain costs in a way that is easy for patients to understand … ., materials, tools, training) would help our practice explain costs in a way patients could easily understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/tool3a/literacy-tool3a.pptx
January 01, 2020 - Some people don’t understand how to get medications refilled. … The patient must understand, remember, and act on that information. … And of course we always expect that they will understand their insurance. … Can you tell me in your words how you understand the plan?” … Do you understand?
Do you have any questions?
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=desc
Topics
Sort ascending
P-HL14
Personal doctor gave easy to understand … Plan
Health literacy
P-HL15
Personal doctor gave easy to understand … P-HL18
Explanation of blood test, x-ray, or other test was easy to understand … Health literacy
P-HL21
Information from customer service was easy to understand … Health literacy
P-HL29
Coverage and benefits information was easy to understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=desc
Clinician & Group
Health literacy
C-HL7
Provider gave easy to understand … literacy
C-HL20
Results of blood test, x-ray, or other test were easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … Clinician & Group
Health literacy
C-HL16
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL15
Provider gave easy to understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=17&search_api_fulltext=&sort=desc
Survey
Topics
Sort ascending
C-HL15
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL16
Provider gave easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … literacy
C-HL20
Results of blood test, x-ray, or other test were easy to understand … Plan
Health literacy
P-HL6
Personal doctor gave easy to understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=7&search_api_fulltext=&sort=asc
Sort descending
C-HL2
Provider used medical words patient did not understand … Clinician & Group
Health literacy
C-HL7
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL15
Provider gave easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … literacy
C-HL20
Results of blood test, x-ray, or other test were easy to understand
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www.ahrq.gov/health-literacy/improve/precautions/quick.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Tool 8 )
I want to be confident that I am speaking to patients in a way that is easy for them to understand … Communicate Clearly ( Tool 4 )
I want to be confident that patients understand what they need to
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool11.pdf
January 22, 2016 - Assessing, selecting, and creating easy-to-understand
forms and educational materials can help you … Assess whether patient materials are easy to read and understand. … Others examine a broad array of features that can make materials easy to
understand. … It provides separate measures of how easy materials are to
understand and to act on. … Having patients sign something they don’t understand isn’t legally binding, however.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=20
October 26, 2023 - Hospital
Health literacy
H-HL3
Nurses hard to understand … Health literacy
H-HL4
Nurses used medical words patient did not understand … Hospital
Health literacy
H-HL10
Doctors hard to understand … Health literacy
H-HL11
Doctors used medical words patient did not understand … H-HL21
Explanation of blood test, x-ray, or other test was easy to understand
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www.ahrq.gov/health-literacy/patient-education/pemat3.html
November 01, 2020 - evident from a statement (written or oral) at the beginning of a material: This material will help you understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
Health literacy
P-HL2
Personal doctor used medical words patient did not understand … Plan
Health literacy
P-HL6
Personal doctor gave easy to understand … Plan
Health literacy
P-HL14
Personal doctor gave easy to understand … Plan
Health literacy
P-HL15
Personal doctor gave easy to understand … P-HL18
Explanation of blood test, x-ray, or other test was easy to understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - Family or friends can:
Give you comfort and support
Help you keep track of and understand information … Let doctors and nurses know right away if there is something you do not understand. … You can say, “I’m not sure I understand what you just said. Can you tell me again?” … Keep asking until you understand. … If you got an answer but still do not understand, please ask again.
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www.ahrq.gov/health-literacy/improve/precautions/intro.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Toolkit offers evidence-based guidance to help healthcare providers make health information easier to understand … Personal Health Literacy is the degree to which individuals have the ability to find, understand, and … universal precautions—the structuring of health information and services in ways that everyone can understand
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www.ahrq.gov/talkingquality/translate/labels/index.html
March 01, 2016 - The typical “name” of most clinical measures is in medical language that many people do not understand … reports for the public, sponsors need to take extra steps to ensure that users fully and accurately understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool2a.docx
January 15, 2016 - ☐
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11- Assess, Select, and Create Easy-to-Understand Materials
26. … Our practice assesses whether written materials are easy to understand. … ☐
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11- Assess, Select, and Create Easy-to-Understand Materials
28. … ☐
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11- Assess, Select, and Create Easy-to-Understand Materials
31. … ☐
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11- Assess, Select, and Create Easy-to-Understand Materials
32.
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www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/understand/index.html
June 01, 2020 - , go to: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/understand