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461. Understanding SOPS Surveys: A Primer for New users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-SOPS_101_Webcast_2020-Closing.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Closing Questions & Answers 35 How to Ask a Question • Question and Answer ► Select Q&A ► Type question in the box that opens Type question here 36 Thank you! Please complete the webcast evaluation

462. Understanding SOPS Surveys: A Primer for New Users - Famolaro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-4-famolaro-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Famolaro 26 SOPS Resources Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat 27 SOPS Web Site: https://www.ahrq.gov/sops https://www.ahrq.gov/sops/index.html Toolkit Materials a…

463. Understanding SOPS Surveys: A Primer for New Users - Gray (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys 10 Laura Gray, MPH Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat What is Patient Safety Culture? 11 12 AHRQ Surveys on Patient Safety Culture Surveys of providers and st…

464. Understanding SOPS Surveys: A Primer for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-1-intro-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Introduction Understanding SOPS Surveys: A Primer for New Users Webcast October 23, 2018 1:00-1:50 PM ET Need Help? • No sound from computer speakers? • Trouble with your connection or slides not moving? – Log out and log back in • Other problems? – …

465. Understanding SOPS Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-5-closing-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Closing Questions & Answers 51 52 Using the Webcast Console to Submit Questions • Question and Answer – Select Q&A – Type question in the box that opens Type question here 53 Thank you! Please complete the Webcast evaluation Questions & Answers …

466. Understanding CAHPS® Surveys: A Primer for New Users (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
     January 01, 2014 - Understanding CAHPS® Surveys: A Primer for New Users What Is Patient Experience and How Does CAHPS Measure It? Stephanie Fry Senior Study Director Westat www.ahrq.gov/cahps What is Patient Experience? “Patient experience encompasses the range of interactions that patients have with the health care system, inc…

467. Understanding CAHPS Surveys: A Primer for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro-2023.pdf
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Introduction Understanding CAHPS® Surveys: A Primer for New Users A Webcast Presented by the AHRQ CAHPS User Network January 11, 2022 1:00 – 2:00 pm ET 2 Webcast Technical Info • Audio issues • Poor Connection • Use Q&A: For Questions or Other Problems •…

468. Understanding CAHPS Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing-2023.pdf
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Closing 33 Q&A ? ? 34 CAHPS Updates Sign up for email updates 35 Questions or Comments?  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ mailto:cahps1@westat.com http://www.ahrq.gov/cahps/ 36 THANK YOU! PLEASE CO…

469. Understanding CAHPS® Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-closing.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Closing Using the Webcast Console to Submit Questions • Question and Answer ► Select Q&A ► Type question in the box that opens Type question here 41 CAHPS GovDelivery Listserv • Want to stay up-to-date on all things CAHPS? Subscribe to our GovDeliver…

470. Understanding CAHPS® Surveys: A Primer for New Users - Shaller (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Shaller HOW ARE SURVEY RESULTS USED? Dale Shaller, M.P.A. Principal Shaller Consulting Group How Are Survey Results Used? • Quality improvement • Public reporting • Value-based payment • Recognition and certification • Research 30 Using CAHPS Surve…

471. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry WHAT IS PATIENT EXPERIENCE AND HOW DOES CAHPS MEASURE IT? Stephanie Fry Senior Study Director Westat What is Patient Experience? Patient experience encompasses the range of interactions that patients have with the health care system, including: Co…

472. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry HOW ARE CAHPS SURVEYS ADMINISTERED? Stephanie Fry Senior Study Director Westat Drawing a Sample • Sampling varies by survey and reporting goals • Consider: ► Data use and level of reporting ► Data collection methodology ► Expected number of people …

473. Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-ginsberg.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg AHRQ’S CAHPS® PROGRAM Caren Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ AHRQ’s Core Competencies • Health Systems Research: Invest in research and evidence to make health care safer and impr…

474. Understanding CAHPS® Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ask-question-webinar.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Closing www.ahrq.gov/cahps To Ask a Question Click on the “Q&A” icon to get the Q&A window to appear. 48 To submit a question, type your question here and hit submit. www.ahrq.gov/cahps Wrap-Up • Complete the evaluation survey at the end of the Webcas…

475. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/06-SOPS_101_Webcast-CLOSING.pdf
     June 02, 2025 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Closing Questions & Answers 53 Submitting Questions • Question and Answer ► Select Q&A ► Type question in the box that opens Type question here 54 Thank you! Please complete the webcast evaluation

476. Understanding CAHPS Surveys: A Primer for New Users - CAHPS 101 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
     June 02, 2025 - Understanding CAHPS Surveys: A Primer for New Users - CAHPS 101 CAHPS 101 Stephanie Fry Senior Study Director Westat 12 What is Patient Experience? Patient experience refers to what happened in a health care setting. It encompasses the range of interactions that patients have with the health care system, inc…

477. Understanding CAHPS Surveys: A Primer for New Users - CAHPS Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-cahps-program.pdf
     June 02, 2025 - Understanding CAHPS Surveys: A Primer for New Users - CAHPS Program AHRQ’S CAHPS® PROGRAM Caren Ginsberg, Ph.D. Director, CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ 6 AHRQ’s Core Competencies • AHRQ is a research and development agency in the US Department of Health and Human Services …

478. Understanding the CMS Patient Safety Structural Measure Requirements for Hospitals (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cms-patient-safety-measure-hospitals-webcast.pdf
     July 08, 2025 - Understanding the CMS Patient Safety Structural Measure Requirements for Hospitals Understanding the CMS Patient Safety Structural Measure Requirements for Hospitals Webcast July 8, 2025 12:00-12:45 PM ET Technical Info • Audio issues • Poor connection • Use Q&A to submit questions 2 Today’s Speakers Jo…

479. Understanding SOPS® Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-closing.pdf
     June 02, 2025 - Understanding SOPS® Surveys: A Primer for New Users - Closing Questions & Answers How to Ask a Question • Question and Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected • Download slides at https://events.westat.com/sops Password: SOPS2022 49 https://even…

480. Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
     June 01, 2022 - given healthcare's increasing reliance on information technology, it's also important for hospitals to understand … recommend that you share the results so that your leadership, department managers, frontline staff understand … And we do understand that there are challenges in administering the Nursing Home Survey; getting a good … I'd also like to put another plug in here for the survey User's Guide because that will help you understand … So I just want to bring up one key thing and for any of those nursing home users out there, we understand