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  1. www.ahrq.gov/hai/tools/mvp/modules/cusp/overview-cuspmvp-slides.html
    February 01, 2017 - Understand the advantage a team approach offers. Share a mental model of the team’s mission. … are available at http://www.ahrq.gov/professionals/education/curriculum-tools/cusptoolkit/modules/understand … Helps providers understand the patient safety risks in their clinical areas.
  2. www.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit2-communications-and-decisionmaking.html
    November 01, 2016 - Conducting this training is important because staff are more likely to use tools they understand and … Staff should understand common situations when antibiotics are unnecessary and must remain attentive
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - 11 Provider explained things in a way that was easy to understand 14 Provider listened carefully … to patient 12 Provider listened carefully to patient 15 (Not included) Provider gave easy to understand … 14 In the last 6 months, how often did this provider explain things in a way that was easy to understand … Q11 Provider explained things in a way that was easy to understand Response Options • Never • Sometimes … The item “Gives easy to understand instructions” was moved into the supplemental item set The item “
  4. www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily5.html
    July 01, 2018 - implement bedside rounds, there must be accompanying information and tools to help patients and families understand … It also should supply information and tools to help senior management understand why these strategies … expressed an interest in the Guide, we also cannot assume that people and organizations will value and understand
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/module-4-slides.pptx
    March 01, 2017 - Do all members understand and agree with goals? Are roles and responsibilities understood? … Language Use special words that indicate there is a problem Both the sender and the receiver need to understand … Complete, clear, brief, and timely No jargon: using language the residents/families can understand Making … sure they truly understand what is being communicated to them AHRQ Safety Program for Long-Term Care
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
    December 11, 2017 - How Well Health Professionals Communicate Q36 Provider explained things in a way that was easy to understand … enough time with patient Q41 Provider explained the purpose of medicines in a way that was easy to understand … Q43 Provider explained in a way that was easy to understand what to do if illness or health condition … blood test, x-ray, or other test Q46 Provider explained test results in a way that was easy to understand
  7. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.docx
    May 01, 2017 - In doing this, team members understand the relationship between defects and production pressures—leaving … Slide 7 SAY: When combating defects on the L&D unit, it is important for staff to understand where … SAY: In addition to CUSP tools, Sensemaking tools such as root cause analysis will help providers understand … Reconstruct the timeline to understand what happened. Step 2. … Try to understand the thinking and reasoning behind their actions and decisions. Step 4.
  8. www.ahrq.gov/hai/cusp/modules/nursing/sl-nursing.html
    December 01, 2012 - Learning Objectives Understand the responsibilities of the nurse manager. … Understand the leadership and management roles of the nurse manager. … Nurse managers ensure that care delivery aligns with the highest quality of care: Understand key
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module3/module-3-slides.pptx
    March 01, 2017 - Long-Term Care: HAIs/CAUTI Long-Term Care Safety Modules Staff Empowerment | 10 10 Curiosity Understand … HAIs/CAUTI Long-Term Care Safety Modules Staff Empowerment | 11 11 Interest in Improvement Understand … how to apply and be actively involved in implementing best practices at an individual resident level Understand
  10. www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-slides.html
    March 01, 2017 - Image: Nursing reviewing charts Slide 11: Curiosity Understand changes and the reasoning behind … Slide 12: Interest in Improvement Understand how to apply and be actively involved in implementing … Understand how best practices can be implemented and supported at a unit and facility level.
  11. www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/vu_physician_patient_harms.pdf
    June 02, 2025 - depth and breadth of physicians’ beliefs and attitudes toward harms of preventive screening, and to understand … Chapel Hill Center Focus Appropriate Use of Clinical Preventive Services The Center seeks to understand
  12. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-cognitive-load5.html
    May 01, 2024 - organizational leaders should be taught basic cognitive load theory principles to help them better understand … CLT provides a framework that can be used to better understand cognition, along with its limitations.
  13. Tool-Examples (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/tool-examples.docx
    March 01, 2017 - Use the examples to better understand technical and adaptive solutions for change and to better utilize … Adaptive Solutions for Change The senior leader must also understand and support adaptive work.
  14. www.ahrq.gov/talkingquality/translate/web/pathways/measures.html
    October 01, 2015 - This means that you have to help people understand the categories, many of which they may not find intuitive … choice, there is the possibility that they will give up because they are bored, get frustrated, or don’t understand
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
    May 01, 2017 - the first program pillar includes the following modules: • Assemble the Team/Engage Leadership • Understand … Aligning Kotter’s change model with CUSP, the “Understand the Science of Safety” module helps you build … You can communicate the concept using the tools in the “Understand the Science of Safety” and “Identify … Leadership,” “Identify Defects Through Sensemaking,” “Implement Teamwork and Communication,” and “Understand … In a punitive culture that does not strive to understand potential underlying reasons for at-risk
  16. www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm3a.html
    October 01, 2014 - In working with a predictive model vendor, States should understand how the tool works and what information … Outreach materials must be developed at an appropriate literacy level so members can understand them … ensuring that materials are developed at an adequate level of health literacy is important so members can understand … providers an active role in enrolling members leads to provider support for the program because providers understand … Serving a high percentage of Medicaid beneficiaries, community health centers understand the population's
  17. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
    January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady 6 Overview of AHRQ’s Patient Safety Priorities and Programs Jeff Brady, MD, MPH Director, Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality (AHRQ) Rear Admiral, Assistant Surgeon General, U.S. Public Health Ser…
  18. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-infographic.pdf
    January 01, 2019 - Understanding SOPS Surveys: A Primer for New Users Infographic Understanding SOPS TM Surveys: A Primer for New Users October 2018 Webcast Highlights SOPS Suite of Surveys The SOPS surveys assess provider and staff perceptions of patient safety culture and are free and available for download from the Agency for…
  19. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-SOPS_101_Webcast_2020-Gray.pdf
    January 01, 2020 - Understanding SOPS Surveys: A Primer for New users -Gray Overview of the SOPS Surveys 6 Laura Gray, MPH Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 • Develops survey measures that are validated an…
  20. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-SOPS_101_Webcast_2020-Intro.pdf
    January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Intro Understanding SOPS Surveys: A Quick Primer for New Users Webcast December 15, 2020 1:00-1:30 PM ET Need Help? • No sound from computer speakers? • Trouble with your connection or slides not moving? ► Log out and log back in • Other problems? ► U…

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