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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/teachback.html
May 01, 2023 - When patients are asked, "Do you understand?" … they often indicate they do when they may not—either because they only think they understand a diagnosis
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/023-ss-cusp-learning-from-defects-fg.docx
April 01, 2025 - SAY:
To fully understand what happened, everyone involved should be considered and interviewed. … It is important to take time to listen and to seek to understand rather than to judge. … Slide 9
Who To Interview To Understand the Defect
SAY:
Who are the people to interview to understand … Slide 10
Other Strategies To Understand the Defect
SAY:
In addition to interviews, other strategies … To truly understand the cause and the factors, ask “Why” five times to drill down to the root.
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www.ahrq.gov/ncepcr/reports/2024-annual-report/profile-p5-cotrell.html
May 01, 2024 - Screening Tool to Identify Adolescents at Risk for STIs
P3: Using Veterans Health Administration Data to Understand … Objective: 1) To use the natural experiment of Medicaid expansion in some States but not others, to better understand … In addition, the research team collects qualitative data to understand patient and provider perspectives
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www.ahrq.gov/talkingquality/resources/writing/guidelines.html
September 01, 2019 - Can Consumers Understand Managed Care Report Cards? Managed Care Interface 1998; 11(11): 91-95. … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/maternal-mortality-4.html
September 01, 2021 - It will be crucial to understand, define, and measure diagnostic error and performance within this field … Proposed Research Agenda To Understand and Improve the Contribution of Diagnostic Safety to Maternal … * The proposed research agenda can be applied to understand and improve the contribution of
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/004-cusp-learning-from-defects.docx
October 01, 2024 - SAY:
To fully understand what happened, everyone involved should be considered and interviewed. … It is important to take time to listen and to seek to understand rather than to judge. … Slide 9
Who To Interview To Understand the Defect
SAY:
Who are the people to interview to understand … Slide 10
Other Strategies To Understand the Defect
SAY:
In addition to interviews, other strategies … To truly understand the cause and the factors, ask “why” five times to drill down to the root.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Nurses listened carefully to parent
Nurses explained things to parent in a way
that was easy to understand … Doctors listened carefully to parent
Doctors explained things to parent in a way
that was easy to understand … Nurses listened carefully to child
Nurses explained things to child in a way
That was easy to understand … Doctors listened carefully to child
Doctors explained things to child in a way
That was easy to understand … Before your child left the hospital, did a provider explain in a way that was easy to
understand when
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www.ahrq.gov/cahps/consumer-reporting/guidelines/design/index.html
October 01, 2018 - incorporate these navigational features, they contribute significantly to consumers' ability to find, understand … These messages draw attention to the release of survey results and help consumers understand their importance … Performance Data to Consumers from AHRQ (archived)
How to Display Comparative Information That People Can Understand
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cooperative-context-external.pdf
January 01, 2016 - Identifying these factors will help future investigators and implementers
understand what affected the … influenced the external support your team provided to practices and what factors would be helpful to understand … BOTTOM LINE: We want to
understand how particular circumstances in your region influenced your Cooperative … It is important to assess context at multiple phases of the project so that we can better understand:
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-provider-info-items.html
March 01, 2017 - how often did your [CANCER TREATMENT MODALITY] team explain those results in a way that was easy to understand … your [CANCER TREATMENT MODALITY] team explain what that medicine was for in a way that was easy to understand
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
June 02, 2025 - Did the doctors explain things in a way that you could understand? … you’re talking about the pros and the cons of this,
a well-designed composite can often be easier to understand … For
example, consumers may not understand what the HbA1c measure means, in particular, but if they … Report CAHPS Survey Results and Other Quality Measures
Transcript release date 10/1/11 3
understand … seems especially
important for people in order to see the specific information, in order to really understand
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/patrick-mccabe.pdf
June 02, 2025 - conducted with Ipsos Understanding Unlimited
• Builds on earlier communications research
Goals
• Understand … provided by local physicians
• Identify where people currently look for health
information
• Understand
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www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Patrick_McCabe.pdf
June 02, 2025 - conducted with Ipsos Understanding Unlimited
• Builds on earlier communications research
Goals
• Understand … provided by local physicians
• Identify where people currently look for health
information
• Understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.docx
March 06, 2013 - Information to help you understand the responsibilities of and expectations for patient and family advisors … Make sure you understand what other people are saying. … For example, “Let me make sure I understand correctly. … For example: “Help me understand why this change is not possible. What have you tried?” … sure you fully understand the commitment you are makin, and then keep that commitment.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - Providers Communicate with Patients 6 items 4 items
Provider explained things in a way that was easy to understand …
Provider listened carefully to patient
Provider gave easy to understand information about … Providers Communicate with Patients 6 items 4 items
Provider explained things in a way that was easy to understand …
Provider listened carefully to patient
Provider gave easy to understand information about
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-j.html
May 01, 2017 - believe…
It is really important to…
I am pleased because…
I am concerned…
Can you help me understand … I think…
I am concerned…
It is really important to…
Your Question
Can you help me understand … I think…
I am concerned…
It is really important to…
Your Question
Can you help me understand … I think…
I am concerned…
It is really important to…
Your Question
Can you help me understand
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/about/profiles/profile_song.pdf
August 09, 2025 - The team’s evaluation of Rhode Island
will be extended to understand longer-term spending impacts and … The team will also examine spillover effects to
understand how investments in primary care by commercial
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www.ahrq.gov/funding/grantee-profiles/grtprofile-gurses.html
November 01, 2023 - This quest to understand healthcare processes led her to apply engineering principles—thinking of healthcare … Services Research Dissertation Program that allowed her to expand her study of intensive care units and understand … Gurses received a 4-year AHRQ grant to understand diagnostic processes in emergency departments and
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www.ahrq.gov/sites/default/files/2024-01/brown-report.pdf
January 01, 2024 - a medication as a prescription, b) to understand
people’s knowledge of prescription medications, c) … to understand people’s
perceptions about errors in prescriptions; d) to understand people’s actions … "Data Warehousing Technologies to Understand
Medication Error Processes." … "Use of Data Warehousing Technologies to Understand
Medication Error Processes." … "Use of Data Warehousing Technologies to Understand
Medication Error Processes."
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www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Rating_the_Raters_2011_06_15_Transcript.pdf
January 01, 2011 - Fifth is
information to help make decisions; do they have contextual information that helps
people understand … And there’s little
effort in many of the sites to help people understand overall which particular groups … People, I think, increasingly understand that
a lot of health care is going to come out of their own … Lise Rybowski
Now I understand that IPI has a new project; I wanted to ask you a little bit about that … You’re developing tip sheets, right, for consumers to help them understand what they
can do if they