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www.ahrq.gov/health-literacy/improve/precautions/tool8.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Medicine is a common word that is easy for patients to understand. … Go to Tool 4: Communicate Clearly for tips for communicating in a way that will be easy to understand … Tool 16: Help Patients Take Medicine Correctly has examples of easy-to-understand medicine lists and
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/workshop/module3/shareworkshop-mod3slides.ppt
January 01, 2011 - Present in a way your patients understand.
Use teach-back. … Make sure you present the information in a way your patients understand. … ASK: What are some examples in which patients may need to understand health numbers? … Remember nodding and saying “yes” doesn’t always mean your patients fully understand. … Strategies to help patients understand risks. BMJ 2003 Sept. 27; 316: 745-8.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/26-patient-education-guide.docx
June 01, 2023 - Patient and Caregiver Testing
To ensure the booklets are easy to understand and address common questions … Help People Understand Why and How
When people understand why walking and moving can help them recover … The explanation that a clear liquid was something they could see through helped them understand why Gatorade
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - • CAHPS Proxy mirror
CAHPS
• Gain deeper insight
• Understand member
feedback at a deeper … level
Develop
• CAHPS is directional;
CAHPS Proxy’s is insightful
• Can understand “why” … • Understand drivers
Operationalize
• “Drivers” shared with business
partners
• The “why
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www.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.docx
January 03, 2013 - 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand? … These results will help this hospital to understand if its improvements are helping patients. … 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ptoutcsurvey.docx
January 03, 2013 - 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand? … These results will help this hospital to understand if its improvements are helping patients. … 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand?
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ptoutcsurvey.docx
January 03, 2013 - 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand? … These results will help this hospital to understand if its improvements are helping patients. … 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand?
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruhealing/impsteps.html
January 01, 2017 - We created the Implementation Steps document to help nursing homes understand the implementation steps … The facilitator answers questions and confirms that the facility team members understand how to access … Step 5: Review Reports
The team reviews reports with the facilitator to understand the content and … The facilitator works with the team to understand the first report and answers questions as needed. … The team makes sure they understand the criteria for identifying residents profiled on the report, know
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/public-reporting/report-1-public-reporting.pdf
June 01, 2010 - Quality measures are often hard to understand or are not meaningful to
consumers. … The indicators included under the reporting categories also must be salient and easy to
understand ( … To understand the concept of
confidence intervals, consumers would need statistical knowledge. … Quality measures are often hard to understand or are not meaningful to consumers. … Make it easy for consumers to understand and use the comparative information.
1.
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www.ahrq.gov/news/blog/ahrqviews/change-primary-care.html
August 01, 2019 - I wanted to understand: How did the practice solve its problems? … practice transformation organizations offered to send a practice facilitator who met with team members to understand … Amidst these sweeping changes, AHRQ embarked on a series of research investments to understand not … Through that research, AHRQ tried to understand not only why change can be so difficult, but also more
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/coaching-slides.html
May 01, 2017 - "Can you help me understand why that didn't happen? … Can you help me understand what happened?" … Slide 23: Avoid Assuming You Understand People’s Actions
Example of assuming you understand people's … Can you help me understand why you did this?" … Can you help me understand what happened?"
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2025 - During this hospital stay, how often did nurses explain things in a way you could understand? … During this hospital stay, how often did doctors explain things in a way you could understand? … Was the explanation of each medicine's purpose easy to understand? … How often was their explanation of how and when to take each medicine easy to understand? … Were these written instructions easy to understand?
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www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2025 - During this hospital stay, how often did nurses explain things in a way you could understand? … During this hospital stay, how often did doctors explain things in a way you could understand? … Was the explanation of each medicine's purpose easy to understand? … How often was their explanation of how and when to take each medicine easy to understand? … Were these written instructions easy to understand?
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www.ahrq.gov/health-literacy/improve/pharmacy/guide/app-3.html
November 01, 2019 - of these statements are about writing in plain language, that is, writing in a way that everyone can understand … Overall, these print materials are easy for adults with limited literacy skills to understand:
… We modify materials that are too difficult to understand and make them easier for patients to read and … understand.
10. … The patient does not understand how to pay for their medication.
k.
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www.ahrq.gov/news/newsroom/case-studies/201604.html
May 01, 2016 - evidence-based practices to boost communication, such as asking patients to repeat instructions to confirm they understand … improved means of communication with them, our health plan providers can help patients more clearly understand … Questions Are the Answer," the mailer encouraged members to ask their pharmacist questions to fully understand
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
August 01, 2022 - It is also important to understand how to engage senior leaders and risk management. … The key elements of a business case include all the essential information to help leaders understand … By helping leaders understand these connections, the leaders are better prepared to commit resources … Helping leaders understand how to connect the CANDOR process with the organization’s safety and quality … In a punitive culture that does not strive to understand potential underlying reasons for behaviors,
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www.ahrq.gov/talkingquality/resources/writing/tip6.html
May 01, 2015 - attention, whether the content is organized in an effective way, or whether people will be able to understand … Circle the lengthy sentences and consider whether they are likely to be hard for your readers to understand … Circle any shorter sentences that have complex syntax or seem like they might be hard for people to understand … If you can, it will make your text easier for readers to understand and use. … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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www.ahrq.gov/talkingquality/resources/index.html
September 01, 2019 - Designing a Quality Report
Learn how to use design to draw people in and help them understand and interpret … you can use the cognitive testing to elicit audience feedback that will make your report easier to understand
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www.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Characteristics
Senior Executive Roles and Responsibilities
Senior Executive's Role on the Team
Understand … Improve Teamwork and Communication
Briefing in Action
Daily Goals
Using the Daily Goals Checklist
Understand
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www.ahrq.gov/talkingquality/measures/measure-questions.html
November 01, 2018 - When consumers do not understand or care about the quality measures used in a report, they are very unlikely … has been done shows that consumers generally respond positively to quality measures that are easy to understand … Survey-based measures of patient experience are a good example of measures that are easy to understand … When given measures described in a way they can understand, consumers also tend to favor process measures