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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-terminology8.html
April 01, 2025 - For example, patients who feel that providers took time to listen and understand their concerns likely … patient feedback into diagnostic improvement efforts is needed, although we are beginning to better understand
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www.ahrq.gov/sites/default/files/wysiwyg/sdm/share-approach/share-communicating-numbers.pdf
October 01, 2024 - Using a label to help the
patient understand a number is consistent with shared decision making, but … .6,7 For example, say, “13 out of 100” or “13 percent”
instead of “1 in 8,” which is both harder to understand … The NNT format should be avoided because it is difficult for most
people to understand. … This wording is
easier to understand than “smokers have 2 times the risk of having a stroke in their … Strategies to help patients understand risks.
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www.ahrq.gov/health-literacy/improve/precautions/tool18a.html
May 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
September 01, 2012 - How well do you understand English? … During this hospital stay, how often did hospital staff explain things in a way you
could understand … Was this information easy to understand?
1
Yes
2
No
13. … Were the written instructions easy to understand?
1
Yes
2
No
15.
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www.ahrq.gov/health-literacy/improve/precautions/tool22.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Internet Resources
Overview
According to studies , patients report being more likely to understand … Alert the clinician if the patient seems not to understand or appears uncomfortable with what is being … I'm sure you understand. They'll be right out."
Be firm—don’t make exceptions.
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www.ahrq.gov/hai/cusp/modules/apply/sl-cusp.html
December 01, 2012 - Understand Just Culture
Slide 5. Just Culture
Slide 6. … Understand the Science of Safety
Slide 20. … Understand Just Culture
Vignette still.
Click to play.
Return to Contents
Slide 5. … Understand the Science of Safety.
Identify Defects Through Sensemaking. … Understand the Science of Safety
Describe the historical and contemporary context of the science
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/esrd/patfamengagement/patientandfamilyengagement_slides.pptx
September 03, 2014 - PowerPoint Presentation
Patient Engagement in Hemodialysis Facilities
1
Objectives
Understand what … your infection reduction efforts
2
Patient and Family
SAY:
From reviewing this module, you will:
understand … Time is needed to understand the level of variability, time, and ownership that patients and families … Plain language is communication that users can understand the first time they read or hear it. … Use the teach-back method to confirm patients understand all of the steps involved.
18
Patients and
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-facnotes.docx
May 01, 2017 - Complex feedback is difficult to understand. … Can you help me understand why that didn’t happen? … Slide 22
SAY:
Avoid assuming you understand people’s actions. … Can you help me understand why you did this?” … Can you help me understand what happened?”
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www.ahrq.gov/teamstepps/lep/handouts/lepptoutsurvey.html
December 01, 2012 - How well do you understand English? … During this hospital stay, how often did hospital staff explain things in a way you could understand? … Was this information easy to understand?
1 [__] Yes
2 [__] No
13. … Were the written instructions easy to understand?
1 [__] Yes
2 [__] No
15.
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures3.html
June 01, 2018 - Language
Always Inform You About When They Will Arrive
Always Explain Things in a Way You Can Understand … Always have things explained in a way that was easy to understand. … Ethnicity
Always Inform You About When They Will Arrive
Always Explain Things in a Way You Can Understand … Islanders (NHOPIs) were significantly less likely to always have things explained in a way that was easy to understand
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - 78.7
content
Written visit summary was useful FECC-10 86.0 87.8 87.2 85.2
and easy to understand … summary content
Written hospitalization summary FECC-13 93.1 92.5 85.7 92.3
was easy to understand … Messaging
Appropriate written visit
summary content
Written visit summary was
useful and easy to understand … Written hospitalization
summary was easy to
understand
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www.ahrq.gov/funding/grantee-profiles/grtprofile-bundorf.html
May 01, 2020 - Stanford University School of Medicine, has long been driven to help people get health insurance and to understand … Bundorf and her team designed an online decision tool to help older adults understand and choose Medicare … groups: (1) those who want guidance and "expert" recommendations or (2) those who want to examine and understand
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/measures.html
April 01, 2020 - Blood tests, x-rays, or other test results were presented in a way that was easy to understand
C-HIT21 … Visit notes were easy to understand
-
www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/patient-feedback-questions.docx
March 01, 2024 - Were these instructions easy to understand?
☐Yes, definitely
☐Yes, somewhat
☐No
3. … Were the results easy to understand?
☐Yes, definitely
☐Yes, somewhat
☐No
5. … Was the response easy to understand? … Were the instructions or written information easy to understand? … Were the forms you were asked to sign easy to understand?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/mcc/farley-r01grant.pdf
November 30, 2015 - This study builds on prior work performed by the research team to better
understand continuity of medication … Main Objective
Understand continuity of
medication management
(COMM) in a Medicaid
population across … Understand the
epidemiology of multiple
chronic conditions.
4.C.
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www.ahrq.gov/talkingquality/index.html
care quality report for consumers can present quality measures and scores that are engaging, easy to understand … Using Web Functionalities
Explain and Motivate Use
Learn how to help consumers understand … Quality Report for Consumers
How can you use design to draw people in and help them understand
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
https://cahps.ahrq.gov
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
June 20, 2011 - Make sure you understand these instructions. … That way, you can make sure you understand what you need to do. … If you do not understand, ask your doctor or nurse to explain things more clearly. … Ask questions again until you understand the answers. … Be sure you understand when you need to call for help and who you should call.
-
www.ahrq.gov/health-literacy/improve/precautions/tool7a.html
March 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/timeline.html
December 01, 2014 - The Implementation Steps document was created to help nursing homes understand the implementation steps … The facilitator answers questions and confirms that the facility team members understand how to access … Review On-Time Pressure Ulcer Prevention Reports
The team reviews reports with the facilitator to understand … and reviewing a report with actual resident data on one unit.The facilitator works with the team to understand … Report descriptions
Facilitator teaches pressure ulcer prevention reports to change team so they understand