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www.ahrq.gov/health-literacy/improve/precautions/appx.html
May 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Form (16 KB) ] Tools To Improve Written Communication Tool 11: Assess, Select, and Create Easy-to-Understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=21
April 03, 2024 - literacy
H-HL23
Blood test, x-ray, or other test results were easy to understand … H-HL35
Information from hospital staff about taking care of self at home was easy to understand … H-HL37
Written instructions about how to take care of self at home were easy to understand
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/manapb5.html
February 01, 2023 - Unsafe Behavior Worksheet
All behavior is meaningful; however, it may be difficult to understand … As you and the team better understand the behavior, you can problem-solve to develop additional individualized
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www.ahrq.gov/health-literacy/professional-training/pharmacy/exhibit-1.html
September 01, 2020 - We modify materials that are difficult to understand/read.
25.0%
50.0%
0.0%
0.0%
25.0%
100.0% … We distribute education materials to help patients understand and remember.
25.0%
50.0%
25.0% … We are trained to recognize that patients don't understand.
62.5%
12.5%
12.5%
0.0%
12.5% … is new to the pharmacy
0.0%
12.5%
62.5%
0.0%
25.0%
100.0%
j) patient does not understand … We identify and understand the literacy skills a patient must have to use our services.
50.0%
12.5%
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www.ahrq.gov/hai/tools/surgery/guide-app-cusp.html
December 01, 2017 - Team Roles and Responsibilities Tool ( Word , 1.57 MB)
This tool will help your safety program team understand … An example case study is also included that helps you understand the learn from defects (LFD) process … This tool helps your safety program team evaluate the quality of your briefings and debriefings, and understand
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www.ahrq.gov/patient-safety/reports/engage/interventions/teachback-mod.html
April 01, 2017 - A method of ensuring that patients understand what you’ve told them. … They may be embarrassed or intimidated, or they may think they understand. … Most patients do not understand medical jargon. Using plain language may take some practice. … Both the patient and the caregiver should understand the information being shared. … Yes
Do you understand?
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=19&search_api_fulltext=&sort=desc
P-HL34
Information about how much patient would have to pay for medicines was easy to understand … P-HL40
Information about how to make a complaint to the health plan was easy to understand … Information about how much patient would have to pay for special services or equipment was easy to understand … Health literacy
P-HL50
Information about how to stay healthy was easy to understand
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-13-14.pdf
March 09, 2018 - written visit summary content FECC-9 81.0 82.1
Written visit summary was useful and easy
to understand … hospitalization
summary content
FECC-12
91.7 88.2
Written hospitalization summary was easy
to understand … Appropriate written visit summary content FECC-9 80.7 82.2
Written visit summary was useful and easy
to understand … Written hospitalization summary was easy to
understand
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www.ahrq.gov/hai/cusp/modules/index.html
August 01, 2019 - Understand the Science of Safety
The Understand the Science of Safety module of the CUSP Toolkit … Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand
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www.ahrq.gov/health-literacy/improve/precautions/tool6.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Make sure your emails are easy to understand (e.g., do not use medical terminology). … This Lab Results Letter provides an example of an easy-to-understand letter explaining the need for
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/opennotes-a.pdf
April 01, 2016 - With OpenNotes, reading your notes after a visit with
your doctor can help you:
■ Better understand … your diagnosis.
■ Better understand your treatment.
■ Figure out what you still don’t understand and
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-the-health-literacy-item-set-for-hospitals-911.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/tiered-approach-slides.pptx
April 01, 2022 - + Tiered Approach ׀ 2
Model for Improving Care1-4
Engage leadership for support and collaboration
Understand … accountable”
“Holds staff members accountable”
“Has staff members who hold themselves accountable”
Understand … Understand Just Culture. http://www.ahrq.gov/professionals/education/curriculum-tools/cusptoolkit/videos … Understand the Science of Safety. http://www.ahrq.gov/professionals/education/curriculum-tools/cusptoolkit … /modules/understand/index.html.
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www.ahrq.gov/patient-safety/settings/hospital/resource/guide/web2.html
December 01, 2017 - Slide 3: Objectives
Understand 3 ways in which Medicaid readmission patterns are similar to and … Understand the tools available to support this work. … Slide 22: Readmission Review Tool
Purpose:
To understand patient perspective. … To understand root causes.
To understand there are multiple factors. … Better understand "why" patients return.
Identify opportunities for improvement.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/suppl_health_lit_items_hcahps-adult_957-3a.docx
March 11, 2016 - During this hospital stay, how often did nurses use medical words you did not understand? … During this hospital stay, how often did doctors use medical words you did not understand? … How often was the explanation of what the test was for easy to understand? … How often were the results of your blood test, x-ray, or other test easy to understand? … Was this information about how to take care of yourself at home easy to understand?
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool3.html
March 01, 2025 - Create the AHCP, an easy-to-understand discharge plan, and teach it in a way that enables patients to … understand how to care for themselves once they go home. … Teach a written discharge plan the patient can understand. … Create an AHCP, the easy-to-understand discharge plan sent home with the patient. … they do not need interpreter services even when they do not understand.
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www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool3.html
March 01, 2025 - Create the AHCP, an easy-to-understand discharge plan, and teach it in a way that enables patients to … understand how to care for themselves once they go home. … Teach a written discharge plan the patient can understand. … Create an AHCP, the easy-to-understand discharge plan sent home with the patient. … they do not need interpreter services even when they do not understand.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool11e.docx
October 07, 2015 - p. 2) to
(doctor’s or hospital name who has records)
__ so that he/she can better understand … doctor’s name)
Permission to get sensitive information
By putting my initials by each item below, I understand … I understand that:
· I do not have to share these records.
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www.ahrq.gov/hai/tools/mrsa-prevention/toolkit/cusp-approach.html
October 01, 2024 - Video: CUSP: Understand the Science of Safety – AHRQ Patient Safety YouTube embedded video: https:// … Understand the Science of Safety (AHRQ Core CUSP Toolkit) The Science of Safety emphasizes the importance … For more information, please follow this link to the Understand the Science of Safety module of the AHRQ