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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=14&search_api_fulltext=&sort=desc
Hospital
Health literacy
H-HL3
Nurses hard to understand … Health literacy
H-HL4
Nurses used medical words patient did not understand … Hospital
Health literacy
H-HL10
Doctors hard to understand … Health literacy
H-HL11
Doctors used medical words patient did not understand
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www.ahrq.gov/news/nominations-epcs.html
May 01, 2022 - Selected topics can help:
Clinicians and policymakers understand the benefits and harms of different … Health systems and policymakers understand the best options for implementing a new program or model of
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www.ahrq.gov/diagnostic-safety/research/index.html
November 01, 2024 - AHRQ funds research to better understand how diagnostic errors happen and what can be done to prevent … errors, Congress authorized $2 million in fiscal year 2019 for AHRQ to initiate a research agenda to understand
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www.ahrq.gov/talkingquality/translate/presentation.html
April 01, 2016 - Only a small fraction of Americans can easily read complex tables or understand the words typically used … Most people who are confused or overwhelmed by a report will not even try to understand it.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool4d.docx
December 10, 2015 - Did this provider or staff member explain things in a way that was easy to understand? … Did this provider or staff member use medical words you did not understand?
Yes
No
3. … Were these instructions easy to understand?
Yes
No
7c.
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www.ahrq.gov/talkingquality/translate/display/index.html
May 01, 2019 - Moreover, some people who do understand what they are seeing still respond negatively to charts, although … It also needs to be accurate and easy to understand. … The golden rule of chart design is as follows: If people need a lot of explanation to understand your … The ability of consumers to understand and interpret the symbols will play a large role in determining … People generally understand that more symbols—for example, more stars—convey better performance.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=6&search_api_fulltext=&sort=desc
P-HL34
Information about how much patient would have to pay for medicines was easy to understand … Health literacy
P-HL29
Coverage and benefits information was easy to understand … Health literacy
P-HL24
Health plan information was easy to understand … Health literacy
P-HL21
Information from customer service was easy to understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=12&search_api_fulltext=&sort=asc
Hospital
Health literacy
H-HL3
Nurses hard to understand … H-HL35
Information from hospital staff about taking care of self at home was easy to understand … H-HL37
Written instructions about how to take care of self at home were easy to understand … Health literacy
H-HL4
Nurses used medical words patient did not understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=4&search_api_fulltext=&sort=asc
P-HL18
Explanation of blood test, x-ray, or other test was easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … H-HL21
Explanation of blood test, x-ray, or other test was easy to understand … N-INF5
Explanation of what that medicine was for was easy for patient to understand
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/permission-to-bill-insurance.docx
March 01, 2024 - I understand that:
· [name of clinic or doctor’s office] will send my medical information to my insurance … I understand:
· I have the right to say not to any treatment or procedure.
· I have the right to discuss
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-hays.pdf
January 01, 2022 - D In the last 6 months, how often did this provider give you easy to understand information about these … D In the last 6 months. how often did this provider use medical words you did not understand? … In the last 6 months. how often did this provider
use medical words yon d id not understand? … In the las t 6 months, how often w ere these
instructions easy to understand? … In the fast 6 months, how o ften did thi s provid er
give you easy to understand instructions about
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www.ahrq.gov/nursing-home/resources/module-11a-reprocessing-equipment.html
May 01, 2022 - At the conclusion of this module, participants will be able to: (1) understand how resident care equipment … may transmit pathogens, (2) understand the different categories of resident care equipment and the type
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www.ahrq.gov/evidencenow/projects/state/meeting-summary-cooperatives/building-state2.html
October 01, 2024 - Understand what QI support strategies were provided to practices and to what extent? … Understand that some hospital leaders have little power. … It is important to understand the opportunities and barriers each one brings. … Consider other data sources than EHRs to understand the impact of QI initiatives. … Primary care providers understand healthcare complexities.
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www.ahrq.gov/talkingquality/resources/writing/tip2.html
July 01, 2011 - with background information readers will need and provide definitions of important terms to help them understand … To do this, ask yourself: What do people need to know first to understand the rest of the material in … For example, you understand that quality varies, but you may need to point out that variation to your … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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www.ahrq.gov/hai/tools/perinatal-care/modules/teamwork/learn-about-cusp-slides.html
May 01, 2017 - Understand the Science of Safety.
Sensemaking and Learn From Defects. … Understand the Science of Safety
Step 2. Create a guiding coalition. … Understand the Science of Safety
Identify Defects Through Sensemaking
Image: TeamSTEPPS penguin … Identify Defects Through Sensemaking
Understand the Science of Safety
Step 3. … Understand the Science of Safety
Step 8. Develop a communication plan.
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www.ahrq.gov/cahps/surveys-guidance/hospital/about/child-survey-measures.html
May 01, 2016 - listened carefully to parent
Q15 Nurses explained things to parent in a way that was easy to understand … listened carefully to parent
Q18 Doctors explained things to parent in a way that was easy to understand … listened carefully to child
Q9 Nurses explained things to child in a way that was easy to understand … listened carefully to child
Q12 Doctors explained things to child in a way that was easy to understand
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-15-16.pdf
March 12, 2018 - Messaging
Appropriate written visit summary content
Written visit summary was useful and easy
to understand … Appropriate written hospitalization summary
content
Written hospitalization summary was easy to
understand … Appropriate written visit summary content
Written visit summary was useful and easy FECC-10 86.7 88.4
to understand … summary FECC-12 89.8 85.5
content
Written hospitalization summary was easy to FECC-13 92.1 92.2
understand
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/036-ss-nursing-practice-guide.docx
April 01, 2025 - handouts for decolonization and patient/provider talking points
· Follow up with patient to ensure they understand … facility, document receipt of CHG product by patient
· Document followup with patient to ensure they understand … was placed or patient was given paper prescription
· Document followup with patient to ensure they understand
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www.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
October 01, 2021 - Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand … Teaching providers to listen, be respectful, and use easy-to-understand language is an important first … literacy is a prerequisite to achieving shared decision making since people need to be able to access, understand … medical decisions for them, people may be more likely to want to participate in decisions when they understand
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www.ahrq.gov/news/newsroom/case-studies/201805.html
August 01, 2018 - Improving OTs’ ability to provide information that patients can readily understand and use in their daily … Approximately one-third of U.S. adults have limited health literacy, as measured by their ability to understand … But if you don’t understand the information that’s provided to you, you’re not going to be able to self-manage … When patients don’t understand educational materials or instructions, “the success of any rehab service