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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=desc
Plan
Health literacy
P-HL6
Personal doctor gave easy to understand … literacy
P-HL54
Information on the health plan's Website was easy to understand … Health literacy
P-HL50
Information about how to stay healthy was easy to understand … Information about how much patient would have to pay for special services or equipment was easy to understand … P-HL40
Information about how to make a complaint to the health plan was easy to understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/esrd/patfamengagement/universalpatientcompact.pdf
January 01, 2010 - plans
y Listen to you and answer your questions
y Provide information to you in a way you can
understand … treat me
y Learn all that I can about my condition
y Participate in decisions about my care
y Understand … the best of my
ability
y Tell you what medications I am taking
y Ask questions when I do not understand … and
until I do understand
y Communicate any problems I have with the
plan for my care
y Tell you
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www.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
September 01, 2020 - When do patients need to use and understand health numbers?
Slide 44. … Patients need to understand numbers when:
Slide 45. … Patients need to understand numbers when:
Slide 46. … Present numbers in a way your patients can understand—Read aloud
Slide 48. … Make sure you present the information in a way your patients understand.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
May 24, 2013 - your care
• Ask about and listen to
your concerns
• Explain things in a way that
you can understand … • Make sure you understand what
doctors and nurses tell you. … • Ask questions until you
understand the answers. Make
sure you get the information you
need.
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www.ahrq.gov/news/submit-future-research-topics.html
February 01, 2024 - the EPC Program has published more than 850 research reports to help:
Clinicians and policymakers understand … Health systems and policymakers understand the best options for implementing a new program or intervention
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/sampleagenda.html
March 01, 2013 - 10:30
Break
10:30 - 12:15
Discharge Educator Training
Objectives:
Understand … Understand the discharge educator role.
Review the implementation tools. … implementing the RED.
2:30 - 3:30
Workstation Training
Objectives:
Understand … 45
Break
3:45 - 4:30
Postdischarge Followup Phone Call
Objectives:
Understand
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www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/sampleagenda.html
March 01, 2013 - 10:30
Break
10:30 - 12:15
Discharge Educator Training
Objectives:
Understand … Understand the discharge educator role.
Review the implementation tools. … implementing the RED.
2:30 - 3:30
Workstation Training
Objectives:
Understand … 45
Break
3:45 - 4:30
Postdischarge Followup Phone Call
Objectives:
Understand
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www.ahrq.gov/teamstepps-program/curriculum/situation/tools/index.html
June 01, 2023 - Concepts and Tools
This section contains explanations and illustrations to help you better understand … Know and understand where to focus attention.
Know and understand the treatment plan. … Ideally, patients and providers have the same set of facts, understand each other’s values (e.g., risk … Helping team members understand each other’s roles and how they relate to each other.
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/coaching-fac-notes.html
October 01, 2020 - Complex feedback is difficult to understand. … Can you help me understand why that didn’t happen? … Slide 23: Avoid Assuming You Understand People’s Actions
Say:
Avoid assuming you understand people … Can you help me understand why you did this?” … Can you help me understand what happened?"
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www.ahrq.gov/
February 07, 2025 - Healthcare-Associated Infections
AHRQ funds research and provides tools to help healthcare teams understand … Diagnostic Safety and Quality
Funding research to better understand how diagnostic errors happen and … Data & Analytics
Providing data and analysis to help healthcare decision makers understand … More
Data & Analytics AHRQ data and analysis help healthcare decision makers understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/new_model_thinking.pdf
February 01, 2014 - A New Classification System to Understand Harms
The Research Center for Clinical Preventive Services … In the article they proposed a “taxonomy of harms” to help providers and patients better understand … benefits
Encourage clinicians to discuss harms with patients
Help patients and the public better understand … Clinical Preventive Services
The Harms of Screening: an Unseen Problem
A New Classification System to Understand
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www.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
March 01, 2018 - Well Health Professionals Communicate
Q36 Provider explained things in a way that was easy to understand … time with patient
Q41 Provider explained the purpose of medicines in a way that was easy to understand … Q43 Provider explained in a way that was easy to understand what to do if illness or health … blood test, x ray, or other test
Q46 Provider explained test results in a way that was easy to understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - about your care
0TAsk0T about and listen to
your concerns
0TExplain0T things in a way that
you can understand … Don’t assume we know everything about you.
0TMake sure you understand what doctors and nurses tell you … what they say in
your own words to make sure they explained things well.
0TAsk questions until you understand
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www.ahrq.gov/hai/cusp/modules/learn/sl-cusp.html
December 01, 2012 - Understand the Science of Safety
Slide 22. System-Level Factors Impact Safety
Slide 23. … Identify Defects Through Sensemaking
Understand the Science of Safety
Step 3. … Understand the Science of Safety
Step 8. Develop a communication plan. … Understand the Science of Safety.
Identify Defects through Sensemaking. … Assemble the Team
Understand the importance of your CUSP team.
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www.ahrq.gov/ncepcr/research-transform-primary-care/transform/index.html
September 01, 2015 - AHRQ has invested more than $12 million and funded three grant initiatives to better understand the challenges … Transforming Primary Care Practice (TPC) grants were funded to understand the "natural experiments" … The evidence generated from this initiative has formed a solid foundation to understand and assist with
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www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
October 01, 2023 - During this hospital stay, how often did nurses use medical words you did not understand?
… During this hospital stay, how often did doctors use medical words you did not understand?
… How often was the explanation of what the test was for easy to understand?
… How often were the results of your blood test, x-ray, or other test easy to understand?
… Was this information about how to take care of yourself at home easy to understand?
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www.ahrq.gov/questions/be-engaged/index.html
December 01, 2020 - Patients who ask questions and make sure they understand the answers tend to get more timely, accurate … Ask questions to make sure you understand what your doctor is telling you. … If you do not understand your instructions after you get home, call your doctor
Talk with your doctor
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www.ahrq.gov/health-literacy/improve/precautions/tool7b.html
May 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … If using an automated system, were the menus easy to understand?
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm1.html
October 01, 2014 - Checklist: Program Development Considerations
√ Understand motivations for establishing program. … Understand Motivation for Program and Establish Program Goals
States might consider implementing a … Medicaid programs that implement care management programs to meet multiple needs should understand the … To estimate program costs and understand program financing, they should consider the following issues … Speaking with colleagues in other States to better understand their programs.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=asc
Hospital
Health literacy
H-HL10
Doctors hard to understand … Health literacy
H-HL11
Doctors used medical words patient did not understand … H-HL21
Explanation of blood test, x-ray, or other test was easy to understand … literacy
H-HL23
Blood test, x-ray, or other test results were easy to understand