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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-facnotes.docx
May 01, 2017 - Complex feedback is difficult to understand. … Can you help me understand why that didn’t happen? … Slide 22
SAY:
Avoid assuming you understand people’s actions. … Can you help me understand why you did this?” … Can you help me understand what happened?”
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/esrd/patfamengagement/patientandfamilyengagement_slides.pptx
September 03, 2014 - PowerPoint Presentation
Patient Engagement in Hemodialysis Facilities
1
Objectives
Understand what … your infection reduction efforts
2
Patient and Family
SAY:
From reviewing this module, you will:
understand … Time is needed to understand the level of variability, time, and ownership that patients and families … Plain language is communication that users can understand the first time they read or hear it. … Use the teach-back method to confirm patients understand all of the steps involved.
18
Patients and
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www.ahrq.gov/hai/tools/surgery/guide-app-cusp.html
December 01, 2017 - Team Roles and Responsibilities Tool ( Word , 1.57 MB)
This tool will help your safety program team understand … An example case study is also included that helps you understand the learn from defects (LFD) process … This tool helps your safety program team evaluate the quality of your briefings and debriefings, and understand
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules.html
July 01, 2023 - This pillar presents six concepts of the Comprehensive Unit-based Safety Program (CUSP) to help teams understand
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-terminology8.html
April 01, 2025 - For example, patients who feel that providers took time to listen and understand their concerns likely … patient feedback into diagnostic improvement efforts is needed, although we are beginning to better understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/opennotes-a.pdf
April 01, 2016 - With OpenNotes, reading your notes after a visit with
your doctor can help you:
■ Better understand … your diagnosis.
■ Better understand your treatment.
■ Figure out what you still don’t understand and
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www.ahrq.gov/hai/cusp/modules/apply/sl-cusp.html
December 01, 2012 - Understand Just Culture
Slide 5. Just Culture
Slide 6. … Understand the Science of Safety
Slide 20. … Understand Just Culture
Vignette still.
Click to play.
Return to Contents
Slide 5. … Understand the Science of Safety.
Identify Defects Through Sensemaking. … Understand the Science of Safety
Describe the historical and contemporary context of the science
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
https://cahps.ahrq.gov
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures3.html
June 01, 2018 - Language
Always Inform You About When They Will Arrive
Always Explain Things in a Way You Can Understand … Always have things explained in a way that was easy to understand. … Ethnicity
Always Inform You About When They Will Arrive
Always Explain Things in a Way You Can Understand … Islanders (NHOPIs) were significantly less likely to always have things explained in a way that was easy to understand
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2025 - During this hospital stay, how often did nurses explain things in a way you could understand? … During this hospital stay, how often did doctors explain things in a way you could understand? … Was the explanation of each medicine's purpose easy to understand? … How often was their explanation of how and when to take each medicine easy to understand? … Were these written instructions easy to understand?
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www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2025 - During this hospital stay, how often did nurses explain things in a way you could understand? … During this hospital stay, how often did doctors explain things in a way you could understand? … Was the explanation of each medicine's purpose easy to understand? … How often was their explanation of how and when to take each medicine easy to understand? … Were these written instructions easy to understand?
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www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/understand/index.html
June 01, 2020 - , go to: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/understand
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/public-reporting/report-1-public-reporting.pdf
June 01, 2010 - Quality measures are often hard to understand or are not meaningful to
consumers. … The indicators included under the reporting categories also must be salient and easy to
understand ( … To understand the concept of
confidence intervals, consumers would need statistical knowledge. … Quality measures are often hard to understand or are not meaningful to consumers. … Make it easy for consumers to understand and use the comparative information.
1.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/26-patient-education-guide.docx
June 01, 2023 - Patient and Caregiver Testing
To ensure the booklets are easy to understand and address common questions … Help People Understand Why and How
When people understand why walking and moving can help them recover … The explanation that a clear liquid was something they could see through helped them understand why Gatorade
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/ptoutcome-phone.html
March 01, 2025 - These results will help this hospital to understand if its improvements are helping patients. … During this hospital, stay, how often did nurses explain things in a way you could understand? … Was the explanation of each medicine's purpose easy to understand? … How often was their explanation of how and when to take each medicine easy to understand? … Were these written instructions easy to understand?
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www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ptoutcome-phone.html
March 01, 2025 - These results will help this hospital to understand if its improvements are helping patients. … During this hospital, stay, how often did nurses explain things in a way you could understand? … Was the explanation of each medicine's purpose easy to understand? … How often was their explanation of how and when to take each medicine easy to understand? … Were these written instructions easy to understand?
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
August 01, 2022 - It is also important to understand how to engage senior leaders and risk management. … The key elements of a business case include all the essential information to help leaders understand … By helping leaders understand these connections, the leaders are better prepared to commit resources … Helping leaders understand how to connect the CANDOR process with the organization’s safety and quality … In a punitive culture that does not strive to understand potential underlying reasons for behaviors,
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/coaching-slides.html
May 01, 2017 - "Can you help me understand why that didn't happen? … Can you help me understand what happened?" … Slide 23: Avoid Assuming You Understand People’s Actions
Example of assuming you understand people's … Can you help me understand why you did this?" … Can you help me understand what happened?"
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www.ahrq.gov/policymakers/chipra/cpcf-form10.html
December 01, 2013 - Understandability CHIPRA states that the core set should allow purchasers, families, and health care providers to understand
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www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/measures.html
April 01, 2020 - Blood tests, x-rays, or other test results were presented in a way that was easy to understand
C-HIT21 … Visit notes were easy to understand