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21. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
    October 01, 2023 - During this hospital stay, how often did nurses use medical words you did not understand?       … During this hospital stay, how often did doctors use medical words you did not understand?     … How often was the explanation of what the test was for easy to understand?     … How often were the results of your blood test, x-ray, or other test easy to understand?     … Was this information about how to take care of yourself at home easy to understand?    

22. AHRQ's Making Informed Consent an Informed Choice: Training Modules for Health Care Leaders and Professionals | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/health-literacy/professional-training/informed-choice.html
    May 01, 2023 - Professionals Sign up: Health Literacy and Cultural Competence updates Many individuals do not understand … , engaging communication strategies that hospitals and clinical teams can use to ensure that people understand … What to consider when establishing libraries of easy-to-understand informed consent forms and high quality

23. AHRQ Health Literacy Universal Precautions Toolkit | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/health-literacy/improve/precautions/index.html
    March 01, 2024 - Toolkit offers evidence-based guidance to help healthcare providers make health information easier to understand … Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand … Personal Health Literacy is the degree to which individuals have the ability to find, understand, and … universal precautions—the structuring of health information and services in ways that everyone can understand

24. Core CUSP Toolkit | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/hai/cusp/modules/index.html
    August 01, 2019 - Modules Learn About CUSP Assemble the Team Engage the Senior Executive Understand … Understand the Science of Safety The Understand the Science of Safety module of the CUSP Toolkit … Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand

25. Measures From the CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
    May 01, 2017 - Provider gave easy to understand instructions about medicines C-HL16. … Provider gave easy to understand explanations about possible side effects of medicines C-HL17. … Explanation of blood test, x-ray, or other test was easy to understand H-HL22. … Blood test, x-ray, or other test results were easy to understand Ease of Filling Out Forms H-HL25

26. Patient Outcome Survey (mailed version (pdf file)
    talkingquality.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.pdf
    February 14, 2013 - Was the explanation of each medicine’s purpose easy to understand? … How often was their explanation of how and when to take each medicine easy to understand? … Were these written instructions easy to understand? … Was the explanation of each medicine’s purpose easy to understand? … Were these written instructions easy to understand?

27. Making Progress on Healthy People 2030 Health Literacy Objectives | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
    October 01, 2021 - Organizational Health Literacy  is the degree to which organizations equitably enable individuals to find, understand … Teaching providers to listen, be respectful, and use easy-to-understand language is an important first … literacy is a prerequisite to achieving shared decision making since people need to be able to access, understand … medical decisions for them, people may be more likely to want to participate in decisions when they understand

28. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/health-literacy/publications/ten-attributes.html
    January 01, 2024 - Decision Making updates Health literate healthcare organizations make it easier for people to navigate, understand … Designs and distributes print, audiovisual, and social media content that is easy to understand and act … Health literate healthcare organizations make it easy to find and understand health information, find … Designs and distributes print, audiovisual, and social media content that is easy to understand and act … systems with Attribute #8 include: Address Language Differences Assess, Select, and Create Easy-to-Understand

29. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
    October 30, 2017 - For example, you may want to better understand what is influencing patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s language H-HL4 Nurses used … medical words patient did not understand H-HL5 Nurses talked too fast H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s language H-HL11 Doctors … used medical words patient did not understand H-HL12 Doctors talked too fast H-HL13 Doctors used

30. Tip 7. Test a Health Care Quality Report With Your Audience | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/talkingquality/resources/writing/tip7.html
    November 01, 2019 - audience are the ones who will decide whether your report card is worth reading, and whether they can understand … not helpful to ask people direct questions about comprehension, such as “How hard or easy was it to understand … You can’t take their answer at face value, because they might think they understand but be mistaken. … Write Text That’s Easy for Your Audience To Understand Tip 2.

31. Module 2: Obtaining Organizational Buy-in and Support | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
    August 01, 2022 - It is also important to understand how to engage senior leaders and risk management. … The key elements of a business case include all the essential information to help leaders understand … By helping leaders understand these connections, the leaders are better prepared to commit resources … Helping leaders understand how to connect the CANDOR process with the organization’s safety and quality … In a punitive culture that does not strive to understand potential underlying reasons for behaviors,

32. 26-Patient-Education-Guide (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/26-patient-education-guide.docx
    June 01, 2023 - Patient and Caregiver Testing To ensure the booklets are easy to understand and address common questions … Help People Understand Why and How When people understand why walking and moving can help them recover … The explanation that a clear liquid was something they could see through helped them understand why Gatorade

33. Select Health Care Quality Measures for a Consumer Report | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/talkingquality/measures/index.html
    January 01, 2020 - The information in this section can help report sponsors better understand their options and select measures … Review the Institute of Medicine’s quality assessment framework and learn how frameworks help consumers understand … Types of Quality Measures : Understand how quality measures are classified as representing structure,

34. Strategy 4: IDEA Discharge Planning (Tool 2b) (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - Make sure you understand these instructions. … That way, you can make sure you understand what you need to do. … If you do not understand, ask your doctor or nurse to explain things more clearly. … Ask questions again until you understand the answers. … Be sure you understand when you need to call for help and who you should call.

35. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
    April 13, 2016 - • CAHPS Proxy mirror CAHPS • Gain deeper insight • Understand member feedback at a deeper … level Develop • CAHPS is directional; CAHPS Proxy’s is insightful • Can understand “why” … • Understand drivers Operationalize • “Drivers” shared with business partners • The “why

36. National Action Alliance to Advance Patient Safety Webinar Series (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
    August 22, 2023 - Helping Boards Understand Safe Care Translate Safety Culture – Identify the Challenge Ask your Board … v=3nRN3OflDLQ Helping Boards Understand – Case Studies … Boards need to not just review quality metrics but more deeply support a culture of safety and understand … Today’s Objectives Board Culture And Commitment Board Culture and Commitment Helping Boards Understand … Safe Care Helping Boards Understand – Case Studies Board Culture and Commitment The Governance of

37. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
    June 01, 2017 - Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was easy to understand … Doctors listened carefully to parent Q18 Doctors explained things to parent in a way that was easy to understand … Nurses listened carefully to child Q9  Nurses explained things to child in a way that was easy to understand … Doctors listened carefully to child Q12 Doctors explained things to child in a way that was easy to understand

38. Conducting Cognitive Testing for Health Care Quality Reports | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/talkingquality/resources/cognitive/index.html
    September 01, 2019 - Cognitive testing enables a report developer to: Learn whether readers can understand the information … For example, you could provide people with two versions of a chart to see which one is easier to understand … People often think they understand a display or a sentence when they’ve actually interpreted it incorrectly … necessary to conduct usability testing in addition to cognitive testing, as a report that is easy to understand … asking audience members how they would use the information or asking them questions to make sure they understand

39. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - Make sure you understand these instructions. … That way, you can make sure you understand what you need to do. … If you do not understand, ask your doctor or nurse to explain things more clearly. … • Ask questions again until you understand the answers. … Be sure you understand when you need to call for help and who you should call.

40. Health Literacy Publications | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/health-literacy/publications/index.html
    January 01, 2024 - Care Organizations Health literate healthcare organizations make it easier for people to navigate, understand … strategies into the Care Model (also known as the Chronic Care Model) make it easier for people to understand … People 2030 Health Literacy Definition Tells Organizations: Make Information and Services Easy to Find, Understand … and Quality Promotes Health Literate Health Care (2020) More Effort Is Needed To Ensure Patients Understand