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21. Strategy 2: Communicating to Improve Quality (Tool 2) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
    February 24, 2011 - Family or friends can: Give you comfort and support Help you keep track of and understand information … Let doctors and nurses know right away if there is something you do not understand. … You can say, “I’m not sure I understand what you just said. Can you tell me again?” … Keep asking until you understand. … If you got an answer but still do not understand, please ask again.

22. About Health Literacy | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/health-literacy/about/index.html
    January 01, 2024 - started to take responsibility to ensure that everyone, especially the vulnerable, is able to find, understand … Personal Health Literacy is the degree to which individuals have the ability to find, understand, and … Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand

23. Use the Teach-Back Method: Tool 5 | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/health-literacy/improve/precautions/tool5.html
    February 01, 2024 - Tool 9 Language Access Resources Consider Culture: Tool 10 Assess, Select, and Create Easy-to-Understand … "Do you understand?" and "Does that make sense?" are NOT teach-back questions. … Patients are likely to answer "yes" whether they understand or not. Use the show-me method. … I had no idea she did not understand.…  I was so wrapped up in delivering the message that I did not … For example, staff making appointments may use it to ensure that patients understand what is required

24. Patient Education and Engagement | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/health-literacy/patient-education/index.html
    January 01, 2024 - Sign up:  Health Literacy and Shared Decision Making updates Healthcare works best when patients understand … However, materials are frequently difficult for patients and families to understand. … Make improvements by: Developing a process to Assess, Select, and Create Easy-to-Understand Materials … strategy to ensure that you have explained information clearly so that patients and their families understand … modules--teach strategies that healthcare organizations and care teams can use to ensure that people understand

25. Provide a Framework for Understanding Healthcare Quality | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/talkingquality/explain/communicate/framework.html
    December 01, 2022 - public may not have a clear “mental model” of healthcare quality, which can make it hard for them to understand … To overcome these common barriers, you can provide a simple framework that will help people understand … Consumers seem to understand the following three phrases, which address virtually all of the measures

26. Displaying the Data in a Health Care Quality Report | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/talkingquality/translate/display/index.html
    May 01, 2019 - It also needs to be accurate and easy to understand. … The golden rule of chart design is as follows: If people need a lot of explanation to understand your … The ability of consumers to understand and interpret the symbols will play a large role in determining … People generally understand that more symbols—for example, more stars—convey better performance. … Limit the Size of Tables Anyone who has tried to understand a table that shows the benefits offered

27. Supplemental-Health-Literacy-Hpcahps-Adult-2157-3A (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
    May 08, 2017 - In the last 12 months, how often were these instructions easy to understand? … Was the information about how your health plan works easy to understand? … Was the information about your health plan’s coverage and benefits easy to understand? … Was the information about how to stay healthy easy to understand? … Was the information on your health plan's Website easy to understand?

28. Supplemental-Health-Literacy-Cgcahps-Adult-2357-3A (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
    May 01, 2017 - In the last 6 months, how often did this provider use medical words you did not understand? … In the last 6 months, how often did this provider give you easy to understand information about these … In the last 6 months, how often were these instructions easy to understand? … In the last 6 months, how often did this provider give you easy to understand instructions about how … In the last 6 months, how often was the explanation of what the test was for easy to understand?

29. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
    October 01, 2023 - During this hospital stay, how often did nurses use medical words you did not understand?       … During this hospital stay, how often did doctors use medical words you did not understand?     … How often was the explanation of what the test was for easy to understand?     … How often were the results of your blood test, x-ray, or other test easy to understand?     … Was this information about how to take care of yourself at home easy to understand?    

30. AHRQ's Making Informed Consent an Informed Choice: Training Modules for Health Care Leaders and Professionals | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/health-literacy/professional-training/informed-choice.html
    May 01, 2023 - Professionals Sign up: Health Literacy and Cultural Competence updates Many individuals do not understand … , engaging communication strategies that hospitals and clinical teams can use to ensure that people understand … What to consider when establishing libraries of easy-to-understand informed consent forms and high quality

31. AHRQ Health Literacy Universal Precautions Toolkit | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/health-literacy/improve/precautions/index.html
    March 01, 2024 - Toolkit offers evidence-based guidance to help healthcare providers make health information easier to understand … Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand … Personal Health Literacy is the degree to which individuals have the ability to find, understand, and … universal precautions—the structuring of health information and services in ways that everyone can understand

32. Core CUSP Toolkit | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/cusp/modules/index.html
    August 01, 2019 - Modules Learn About CUSP Assemble the Team Engage the Senior Executive Understand … Understand the Science of Safety The Understand the Science of Safety module of the CUSP Toolkit … Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand

33. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Health Literacy | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
    January 01, 2018 - In the last 6 months, how often did this provider use medical words you did not understand? … In the last 6 months, how often did this provider give you easy to understand information about these … In the last 6 months, how often were these instructions easy to understand? … In the last 6 months, how often did this provider give you easy to understand instructions about how … In the last 6 months, how often was the explanation of what the test was for easy to understand?

34. Strategy 2: Communicating for Improve Quality (Tool 4) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
    May 24, 2013 - your care • Ask about and listen to your concerns • Explain things in a way that you can understand … • Make sure you understand what doctors and nurses tell you. … • Ask questions until you understand the answers. Make sure you get the information you need.

35. Strategy 2: Communicating for Improve Quality (Tool 4) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
    February 10, 2011 - about your care 0TAsk0T about and listen to your concerns 0TExplain0T things in a way that you can understand … Don’t assume we know everything about you. 0TMake sure you understand what doctors and nurses tell you … what they say in your own words to make sure they explained things well. 0TAsk questions until you understand

36. Measures From the CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
    May 01, 2017 - Provider gave easy to understand instructions about medicines C-HL16. … Provider gave easy to understand explanations about possible side effects of medicines C-HL17. … Explanation of blood test, x-ray, or other test was easy to understand H-HL22. … Blood test, x-ray, or other test results were easy to understand Ease of Filling Out Forms H-HL25

37. Tip 7. Test a Health Care Quality Report With Your Audience | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/talkingquality/resources/writing/tip7.html
    November 01, 2019 - audience are the ones who will decide whether your report card is worth reading, and whether they can understand … not helpful to ask people direct questions about comprehension, such as “How hard or easy was it to understand … You can’t take their answer at face value, because they might think they understand but be mistaken. … Write Text That’s Easy for Your Audience To Understand Tip 2.

38. Module 2: Obtaining Organizational Buy-in and Support | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
    August 01, 2022 - It is also important to understand how to engage senior leaders and risk management. … The key elements of a business case include all the essential information to help leaders understand … By helping leaders understand these connections, the leaders are better prepared to commit resources … Helping leaders understand how to connect the CANDOR process with the organization’s safety and quality … In a punitive culture that does not strive to understand potential underlying reasons for behaviors,

39. Select Health Care Quality Measures for a Consumer Report | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/talkingquality/measures/index.html
    January 01, 2020 - The information in this section can help report sponsors better understand their options and select measures … Review the Institute of Medicine’s quality assessment framework and learn how frameworks help consumers understand … Types of Quality Measures : Understand how quality measures are classified as representing structure,

40. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
    October 01, 2015 - For example, you may want to better understand what is influencing patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s language H-HL4 Nurses used … medical words patient did not understand H-HL5 Nurses talked too fast H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s language H-HL11 Doctors … used medical words patient did not understand H-HL12 Doctors talked too fast https://cahps.ahrq.gov