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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
November 28, 2017 - gave them all the information they needed before surgery and gave them instructions
that were easy to understand … Q4 Before your surgery, did anyone in this surgeon’s office give you easy to understand instructions … expect during recovery, warned them about symptoms that need
immediate attention, gave them easy-to-understand … Q28 Did anyone in this surgeon’s office give you easy to understand instructions about what to do during … Q22 Did this anesthesiologist answer your questions in a way that was easy to understand?
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-hare.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Hare
The SOPS Databases
Ryan Hare, M.P.P.
Lead Research Associate
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
SOPS Databases
Hospital
Year: 2022
Sites: 400
N: 206,410
Medical
Office
Year: 2022
Sites: 1,100
N: 13,277
Nursin…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-closing.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing
Q&A
?
?
49
How to Ask a Question
• Question and Answer
► Select Q&A
► Type a question in the
box that opens
50
51
THANK YOU!
PLEASE COMPLETE THE WEBCAST
EVALUATION
Q&A
How to Ask a Question
Thank You!
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-databases.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Famolaro
The SOPS Databases
Theresa Famolaro, MPS, MS, MBA
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
SOPS Databases
320
Hospitals
Version 1.0
(2021)
172
Hospitals
Version 2.0
(2021)
191
Nur…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro
Understanding SOPS® Surveys:
A Primer for New Users
Webcast
January 12, 2022
2:00-3:00 PM ET
Need Help?
• No sound from computer
speakers?
• Trouble with your connection
or slides not moving?
►Log out and log back in
• Other problems?
►Use Q…
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US Departme…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-closing.pdf
January 26, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing
Questions & Answers
How to Ask a Question
• Question and Answer
► Select Q&A
► Type question in the box
that opens
► Make sure “All Panelists” is
selected
• Download slides at
https://events.westat.com/sops
Password: SOPS2022
49
https://even…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
What is Patient Safety Culture?
Organization
13
What are the SOPS Surveys?
• Surveys of providers and st…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic
Understanding CAHPS® Surveys:
A Primer for New Users
A Webcast on January 8, 2019
CAHPS: Consumer Assessment of Healthcare Providers and Systems
The CAHPS Program
Goal of AHRQ's CAHPS program: Advancing knowledge, measurement, and
improvement of pat…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - Tell the patient/family that the organization will conduct an Event Investigation and Analysis to
understand … ■ Explain what happened in a way that is easy to understand.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/sopstipsheet.pdf
November 05, 2013 - Improving Response Rates
on the AHRQ Surveys on Patient Safety Culture
This Tip Sheet will help you understand … Ensure
that leaders support the survey effort and understand how the results can help assess and improve
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pcmh.ahrq.gov/coronavirus/index.html
January 01, 2019 - Data and Analytics
AHRQ data resources and data analyses help decisionmakers understand healthcare
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pcmh.ahrq.gov/talkingquality/distribute/promote/clarify.html
November 01, 2018 - feel a need to look at a comparative quality report, or think that it is something they could actually understand … People like me would never be able to understand what professionals are talking about when they discuss
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pcmh.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - Patients have a right to understand their treatment options. … Communicate numbers in a way that your patient can understand. … Use simple visual aids (graphs, charts, pictographs) to help your patient understand your explanations
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.docx
September 01, 2012 - Do you understand how to take your medicine?” and interpret his response to Nurse Arroyo.
c. … This information is very important, so stop me anytime if you don’t understand something. … 1 Very well
2 Well
3 Not well
4 Not at all
How well do you understand English? … 1 Yes
2 No If No, Go to Question 16
Was this information easy to understand? … 1 Yes
2 No If No, Go to Question 17
Were the written instructions easy to understand?
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/trainershandouts_all.docx
September 01, 2012 - Do you understand how to take your medicine?” and interpret his response to Nurse Arroyo.
c. … This information is very important, so stop me anytime if you don’t understand something. … 1 Very well
2 Well
3 Not well
4 Not at all
How well do you understand English? … 1 Yes
2 No If No, Go to Question 16
Was this information easy to understand? … 1 Yes
2 No If No, Go to Question 17
Were the written instructions easy to understand?
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - 11
Provider explained things
in a way that was easy to
understand
14
Provider listened carefully … patient 12
Provider listened carefully
to patient 15
(Not included)
Provider gave easy to
understand … 14
In the last 6 months, how
often did this provider explain
things in a way that was easy
to understand … Q11 Provider explained things in a way that was easy to understand Response Options
• Never
• Sometimes … The item “Gives easy to understand instructions” was moved into the
supplemental item set The item “
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
August 24, 2012 - This module will help you understand five concepts: the importance of teamwork and team composition to … To encourage efficient implementation of the initiative, all team members should understand and apply … CUSP and TeamSTEPPS both emphasize that team members understand their roles and responsibilities. … Engage
Engagement primarily embodies adaptive work, in which unit teams help staff understand the results … To fully understand the needs of the CUSP team, senior executives need to meet regularly with the CUSP
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pcmh.ahrq.gov/patient-safety/settings/hospital/resource/pressureulcer/tool/pu1.html
October 01, 2014 - Do organizational members understand why change is needed?
Is there urgency to change? … 1.1 Do organizational members understand why change is needed? … While those who have initiated a focus on pressure ulcer prevention may clearly understand the needed … Assess the extent to which organizational members beyond potential supporters understand the reasons … These staff are most likely to understand why change is needed, so find out what they think.
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pcmh.ahrq.gov/patient-safety/diagnostic-error-grants/index.html
January 01, 2021 - Congress authorized $2 million in fiscal year 2019 for AHRQ to initiate a research agenda to understand