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  1. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray, MPH Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat 14 What are the SOPS Surveys? • Surveys of providers and staff about the extent to which their organizational …
  2. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-intro.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer for New Users Webcast November 7, 2022 1:00-2:00 PM ET Need Help? • No sound from computer speakers? ► Choose Phone Call or Call Me • Trouble with your connection or slides not moving? ► Log out and log back …
  3. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-hare.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Hare The SOPS Databases Ryan Hare, M.P.P. Lead Research Associate User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat SOPS Databases Hospital Year: 2022 Sites: 400 N: 206,410 Medical Office Year: 2022 Sites: 1,100 N: 13,277 Nursin…
  4. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray, MPH Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat What is Patient Safety Culture? Organization 13 What are the SOPS Surveys? • Surveys of providers and st…
  5. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-closing.pdf
    January 26, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing Questions & Answers How to Ask a Question • Question and Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected • Download slides at https://events.westat.com/sops Password: SOPS2022 49 https://even…
  6. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
    September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Departme…
  7. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-databases.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Famolaro The SOPS Databases Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat SOPS Databases 320 Hospitals Version 1.0 (2021) 172 Hospitals Version 2.0 (2021) 191 Nur…
  8. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
    January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer for New Users Webcast January 12, 2022 2:00-3:00 PM ET Need Help? • No sound from computer speakers? • Trouble with your connection or slides not moving? ►Log out and log back in • Other problems? ►Use Q…
  9. pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
    February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic Understanding CAHPS® Surveys: A Primer for New Users A Webcast on January 8, 2019 CAHPS: Consumer Assessment of Healthcare Providers and Systems The CAHPS Program Goal of AHRQ's CAHPS program: Advancing knowledge, measurement, and improvement of pat…
  10. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - Tell the patient/family that the organization will conduct an Event Investigation and Analysis to understand … ■ Explain what happened in a way that is easy to understand.
  11. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/sopstipsheet.pdf
    November 05, 2013 - Improving Response Rates on the AHRQ Surveys on Patient Safety Culture This Tip Sheet will help you understand … Ensure that leaders support the survey effort and understand how the results can help assess and improve
  12. pbrn.ahrq.gov/coronavirus/index.html
    January 01, 2019 - Data and Analytics AHRQ data resources and data analyses help decisionmakers understand healthcare
  13. pbrn.ahrq.gov/talkingquality/distribute/promote/clarify.html
    November 01, 2018 - feel a need to look at a comparative quality report, or think that it is something they could actually understand … People like me would never be able to understand what professionals are talking about when they discuss
  14. pbrn.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
    September 01, 2020 - Patients have a right to understand their treatment options. … Communicate numbers in a way that your patient can understand. … Use simple visual aids (graphs, charts, pictographs) to help your patient understand your explanations
  15. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.docx
    September 01, 2012 - Do you understand how to take your medicine?” and interpret his response to Nurse Arroyo. c. … This information is very important, so stop me anytime if you don’t understand something. … 1 Very well 2 Well 3 Not well 4 Not at all How well do you understand English? … 1 Yes 2 No If No, Go to Question 16 Was this information easy to understand? … 1 Yes 2 No  If No, Go to Question 17 Were the written instructions easy to understand?
  16. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/trainershandouts_all.docx
    September 01, 2012 - Do you understand how to take your medicine?” and interpret his response to Nurse Arroyo. c. … This information is very important, so stop me anytime if you don’t understand something. … 1 Very well 2 Well 3 Not well 4 Not at all How well do you understand English? … 1 Yes 2 No If No, Go to Question 16 Was this information easy to understand? … 1 Yes 2 No  If No, Go to Question 17 Were the written instructions easy to understand?
  17. pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - 11 Provider explained things in a way that was easy to understand 14 Provider listened carefully … patient 12 Provider listened carefully to patient 15 (Not included) Provider gave easy to understand … 14 In the last 6 months, how often did this provider explain things in a way that was easy to understand … Q11 Provider explained things in a way that was easy to understand Response Options • Never • Sometimes … The item “Gives easy to understand instructions” was moved into the supplemental item set The item “
  18. Assembleteam (doc file)

    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
    August 24, 2012 - This module will help you understand five concepts: the importance of teamwork and team composition to … To encourage efficient implementation of the initiative, all team members should understand and apply … CUSP and TeamSTEPPS both emphasize that team members understand their roles and responsibilities. … Engage Engagement primarily embodies adaptive work, in which unit teams help staff understand the results … To fully understand the needs of the CUSP team, senior executives need to meet regularly with the CUSP
  19. pbrn.ahrq.gov/patient-safety/settings/hospital/resource/pressureulcer/tool/pu1.html
    October 01, 2014 - Do organizational members understand why change is needed? Is there urgency to change? … 1.1 Do organizational members understand why change is needed? … While those who have initiated a focus on pressure ulcer prevention may clearly understand the needed … Assess the extent to which organizational members beyond potential supporters understand the reasons … These staff are most likely to understand why change is needed, so find out what they think.
  20. pbrn.ahrq.gov/patient-safety/diagnostic-error-grants/index.html
    January 01, 2021 - Congress authorized $2 million in fiscal year 2019 for AHRQ to initiate a research agenda to understand

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